5. On receiving your return the next step is for us to check the item(s). See our, {{#days}}{{days}}d {{/days}}{{hours}}h {{minutes}}m {{seconds}}s, On dirait bien que vous nous rendez visite sur. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. As per our policy, returns are chargeable therefore the outstanding 1.99 charge on your BNPL invoice would need to be covered by you. Jeans, You'll get an email once we receive your returned item. Locations include supermarkets, petrol forecourts and train stations. By subscribing, you agree to receive marketing communications from boohoo by email. Once you have processed your return in the portal you're ready to post it off! Collect your order from nearly 1,200 InPost lockers nationwide for 3.99. OUR RETURNS POLICY If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. parcel to be delivered back to our warehouse and processed. If your items dont make it back to us, youll need to open a dispute with the carrier. Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken. Items must be unworn and unwashed with the original labels attached. If you are a customer in Australia, you get 28 calendar days to cancel your order if you change your mind. If you decide to keep one of the items, you need to pay for delivery. 90z Revival, this This does not affect your statutory rights. You'll no longer receive a shipping note in your parcel. There is no returns label in my parcel, how do I return? 1. Take your parcel to your local Parcel Connect store, where you'll receive proof of postage. here its as easy as Ive paid with Zippay How do returns & refunds work? You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. You don't need to remember to keep your proof of postage - it's all digital! So that we can get this fixed for you please head over to our Contact Us section. Click here to view our full Returns Policy. Shorts, You'll get an email once we receive your returned item. Your browser's Javascript functionality is turned off. Your refund is on its way. Please note that if you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal below), you will remain responsible for the items, including for any loss or damage, until we receive them. If you have a Boohoo Premier subscription you can return items to us free of charge. Product name and codes of the items you returned. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. Youll find these alternative methods For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date of delivery. You have 30 days to cancel your order because you have changed your mind. I have received a faulty or an incorrect item, would there be a charge to return? To experience the full world of Boohoo, please enable these or check whether another program is We're sorry to hear that you've received an incorrect or faulty item. A typical refund will take up to 14 days + your banks handling time. It takes up to 24 hours from your refund being processed by us for your invoice to be updated well send you an email as soon as your refund has been processed. There are a couple of other ways to cancel your contract with us. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. We have printer-less options too if you dont have a printer! letter-spacing: 10px;
Ive paid with Klarna How do returns & refunds work? Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! them or get a refund. Returns via the portal are fully tracked. A returns charge of 2.50 per parcel will be deducted from your refund amount. Please turn it on so that you experience this sites full capabilities. boohoo aren't able to extend your invoice. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). This two week period starts from the day after you receive your order (or from the day after you receive the last You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. Post if off!
4. Re-pack the item in its original packaging with labels and tags still attached. If your items dont make it back to us, youll need to open a dispute with the carrier. Shorts, You'll get an email once we receive your returned item. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. 3. Please wait 14 days before contacting us about your refund if you havent heard from us yet. Login to our returns portal by clicking the Start a Return button. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Afterpay for the items that you have returned. Print off your returns label and attached it to your parcel. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Select your preferred return option (Print returns label at home or in store options). You can generate a returns label from our website, attach it to your parcel and then send it back to us. item of your order). Graphic Tees. You can unsubscribe at any point. Please turn it on so that you experience this sites full capabilities. You will need your order number and email/last 4 digits of your phone number. Keep an eye on your return tracking. Simply return your item(s) and reorder for a replacement. boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. We cannot offer refunds on pierced jewelry, beauty products & fashion masks or swimwear & underwear if the hygiene seal is not in place or has been broken. Items must be unworn, unwashed and unused with the original labels still attached. 3. Your order will be held in the locker for 72 hours. }
Order Number FULL order ID including the letters at the beginning. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Returns via the portal are fully tracked. I can't see the refund on my bank statement. Swim Shorts, Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. For all other International customers, please return unsuitable items within 30 days of receiving your item(s). Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. Product name and codes of the items you returned. For any product purchased via boohooMAN's TikTok Shop, returns and refund terms and conditions can be found on the TikTok Shop. Underwear and swimwear can only be returned if the hygiene seal has not been removed. Please turn it on so that you experience this sites full capabilities. You will need your order number and email/last 4 digits of your phone number. To experience the full world of Boohoo, please enable these or check whether another program is boohoo aren't able to extend your invoice. From the Orders Details menu, select Returning an Order. By enabling them, you are agreeing to our. You can return using the steps above. *Extra 10% discount sent via email to new subscribers only. Were really sorry to hear that youve received an item thats not in perfect condition. By enabling them, you are agreeing to our. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. 2. 3. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. Summer Shop, You've got 28 days to send something back to us from the day you receive it. To experience the full world of Boohoo, please enable these or check whether another program is For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Tell us what you are returning and why :). A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. 2. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. See our, On dirait bien que vous nous rendez visite sur. You dont need to remember to keep your proof of postage its all digital! For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. Hear about exclusive offers, get early access to collabs & quicker checkout. If your items dont make it back to us, youll need to open a dispute with the carrier. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. Youll find these alternative methods below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. If you use the returns portal, the process for returns is as follows: Repack your items. Items must be returned within 28 days of receipt. Your refund is on its way. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Shorts, You may have received your refund as a voucher if your items were returned to us after the returns policy timeframe. Select your preferred return option (Print returns label at home or in store options). *Extra 10% discount sent via email to new subscribers only. If you've returned items from an order paid for with Afterpay, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done via the Afterpay app. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. You must obtain proof of postage just in case your order is lost on its way back to boohooMAN. If you have a delivery related question or maybe you need to track your order. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). Whether you're on website or app, just flip the switch! All rights reserved. We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Click here to generate and print off your returns label and to find your nearest store. You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above. Your browser's Javascript functionality is turned off. Returns are FREE for premier customers. Returns FAQs For International returns you will need to pay for your return, you will need to generate your returns label via the portal. Login to our returns portal. Returns cost $4 and you can track them as they make their way back to our US hub in New York. If your items dont make it back to us, youll need to open a dispute with the carrier. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. 2. Once you have processed your return in the portal you're ready to post it off! Please note we've extended our returns to 28 days so a typical refund may take longer than usual. You can unsubscribe at any point. Baggy Jeans, You will need your order number and email/last 4 digits of your phone number. Whether you're on website or app, just flip the switch! If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. You can generate a returns label from our website, attach it to your parcel and then send it back to us. 2. You've got 28 days to send something back to us from the day you receive it. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. If you have a shipping related question or maybe you need to track your order. boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. 90z Revival, here, and a member of our team will look into it. Returns via the portal are fully tracked. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). Make sure you keep your proof of postage! You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. Simply return your item(s) and reorder for a replacement. Log onto your Portal here . 3 Select your preferred return option Print returns label at home. Once our checks are complete well refund your credit/debit card. We don't refund delivery charge for those countries listed outside of the EEA. Widow Hill Road You've got 28 days to send something back to us from the day you receive it. Once you have processed your return in the portal you're ready to post it off. Location. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. Follow the steps below: 1. Make sure you keep your proof of postage! All InPost lockers are accessible 24/7! A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. You will need your order number and email/last 4 digits of your phone number. Om van de volgende voordelen te genieten. warehouse, and again when we have processed your refund. You've got 28 days to send something back to us from the day you receive it. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. You may be liable for import and pay a custom duty charge for orders over the customs threshold. blocking them. 5. US returns are simple and low cost. Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items recieved we reserve the right to recover any shortfall from you.
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