Any delay in providing us with these details will prevent us from being able to issue tickets. For further information please contact Celebrity Cruises. (b) Airlines are required to pass certain personal information relating to passengers (principally, but not exclusively, information on the data page of a passengers passport) to the U.S. If your flight tickets have been issued, standard airline cancellation penalties will also apply. While onboard, drones must be stored safely in the stateroom. We will provide a future cruise credit if you have symptoms of COVID-19 before you sail. Prices will vary by ship, itinerary, sailing dates, stateroom category and additionally departure airport if you purchase a standard fly/cruise package. You will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. If in our reasonable opinion or the reasonable opinion of the ships Master or doctor, you are or appear to be unfit to travel for any reason or a risk or danger to yourself or a danger to others or behave in such a way as to cause or likely to cause danger, upset or distress to any third party or danger to property. We will only be liable for any air travel that has been booked as part of a standard fly cruise package or build your own package that incorporates flight services. These fees are detailed in section 1.11. Our procedures may change, and we will inform you of any changes at the time of booking or as soon as possible thereafter. We can then advise on an informal basis if we consider your chosen cruise is suitable. Where you build your own package, if you require transfers you will need to add them to your booking as these are not added automatically. Please note that the upgrade package may differ from the upgrade package offered by the airline. Any verbal complaint must be put in writing and given to the supplier and us as soon as possible. Connecting UK domestic flights are also available from a selection of regional airports. For more information, see https://www.nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free-uk-global-health-insurance-card-ghic. If you have any questions about which Booking Conditions apply to your booking (or any related goods and services), please speak to your travel agent or your local Celebrity Cruises representative. Due to the utilization of GAP and TCs, the final payment may be submitted net of commission. Visiting from {country-flag} {country-name}? We may (at our discretion) offer you the option of making a Guarantee (GTY) booking. We cannot accept any responsibility or liability for any valuable or important items, which are not deposited with the Guest Relations Desk or with your hotel (booked with us) for safekeeping. A binding contract between us only comes into existence when we send out our Confirmation Invoice. Information on health requirements is also contained in the UK Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health Office and most Post Offices, and on the UK Government website at www.gov.uk/foreign-travel-advice. Norwegian Cruise Line recently extended its final payment deadline through April 30, 2022, and to 60 days rather than the previous 160 days before sailing. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the Port. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). For those with disability or reduced mobility we will seek to ensure comfortable travel through airports, piers and on board by liaising with airlines, port agents, hotels, transport companies and of course our ships to make any reasonable and necessary arrangements for assistance for genuine medical reasons. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. The potential dangers and risks associated with these activities may include but are not limited to difficult and dangerous terrain, physical exertion for long periods, extremes of weather including sudden and unexpected changes and evacuation difficulties in the event of injury. In these Booking Conditions, you and your means all persons named on a booking and we, us, ourselves and Celebrity Cruises means either Celebrity Cruises Inc. or RCL Cruises Ltd trading as Celebrity Cruises as will be determined as being the Carrier under these Booking Conditions. However English language will always be used onboard all of our ships for any onboard announcements, onboard programs and menus. The flights used in conjunction with our cruises may be based on special fares and may not be by the most direct route. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Celebrity sailing. Call us at 800-288-6006 if you need help finding the perfect cruise. Each country-specific page has information on vaccine recommendations, any current health risks or outbreaks, and factsheets with information on staying healthy abroad. The final payment due date on sailings departing between October 1, 2021, through December 31, 2021, will now have until 30 days prior to sailing to submit full payment. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any insurance companies. You must pay the applicable price of any such holiday. Please note that your booked flight may not be the most direct route and may also involve multiple stops on route to your destination, which may involve you disembarking from the aircraft. 1.3 What information must I provide to you and why? How far out if final payment due? Online check-in is available from 30 days prior to your cruise and closes 4 days prior to your cruise. We store these images for a short time in case they are needed by investigative authorities. Final Payment Due Date: 1 to 5 nights : Sky Suites or lower Celebrity Suites or higher : $100 per person $200 per person : 75 days prior to sailing . Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. We regret we must reserve the right to refuse to allow anyone to travel in accordance with applicable laws including, but not limited to, EU Regulation 1177/2010 and EU Regulation 1107/2006 which permits us to lawfully refuse a person to travel in order to meet safety requirements established by international, European Union or national law or those competent authorities, where the design of the ship or port infrastructure (including terminals) and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of a guest in a safe or operationally feasible manner or where such refusal is necessary in order for us to comply with applicable safety requirements, or for air travel, the size of the aircraft or its doors makes embarkation physically impossible. Recently many airlines have reduced the number of free pieces of checked baggage you can take on transatlantic flights. For this deposit, the cruise line will require that you pay either a flat rate, anywhere from $100 to $1,000 per person, or a percentage of your final fare, anywhere from 10% to 25%. This invoice will show the balance due on your holiday that still has to be paid and also your flight details (where applicable and/or available). Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we issue our confirmation invoice. Accordingly, we cannot guarantee that tenders are available or even suitable for guests generally or whether they are available and suitable for guests with disabilities or reduced mobility. Sometimes the ATOL Certificate we supply to you may state that the flights are yet to be assigned, in which case, as soon as your flights are allocated, a new ATOL Certificate will be issued to you. Already booked? We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing. VisaCentral are pleased to offer discounts to Celebrity Cruises guests when booking online through the above web link. Can an agency make final payment to Royal Caribbean and Celebrity for an amount that is . For items which are so deposited, the maximum we will pay you if any item(s) is lost or damaged (for any reason) whilst in our care is the maximum which is payable under The Athens Convention (see section 5.8 below) in this situation. By using, participating in, engaging, or booking any recreational activities onboard, you acknowledge, agree and understand that the risk warnings contained above constitute a risk warning for the purposes of the relevant legislation. )Guest Drone Policy: 1. We are new to Celebrity but seasoned cruisers (Elite with Princess.) In all cases, you must give credit for payments received from any airline and/or other supplier in connection with your claim. 2018. If our "best price guarantee" results in a decrease in the guest's cruise . We/the airline will endeavour to satisfy any special service(s) requests such as special dietary requirements, meet and assist and wheelchair assistance. If you discover the loss, delay or damage when on board, you must immediately report it to the Guest Relations Desk. This may mean that some facilities and restaurants are not open at full capacity or may change from time to time. Torch lighters emit a powerful concentrated flame, and are therefore prohibited. If you have booked a cruise together with an international flight or regional flight transfer from us please also see section 3.4 above. Please refer to section 1.11 when making a significant amendment within 69 days of your departure date, as your booking variation may be treated as a cancellation of your original booking and cancellation charges will apply. Royal Caribbean is not liable or responsible for any illness, injury or death of any passenger or for any damage to, or loss of any luggage or other personal possessions of any passenger arising out of or in connection with travelling and alighting on the tenders, as these services are not under our control. We have not booked yet as we are waiting to hear from our cat sitter. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. If you booked 8/1/2010 or after the final payment is due 75 days. For example, what is and is not included in the price of a Galapagos Islands cruise may differ slightly from the information set out below and you should check the specified itinerary applicable to your booking. Please note that any amendments for hotels, transfers and flights may result in the loss of the amount that was collected at the time of booking for these additional components. These detail our health screening and testing processes before you sail to ensure that you do not have COVID-19. Please email airsupportuk@celebritycruises.com. There may be an exception to our standard transfer fees (see 1.11 below) for Onboard bookings, please ask for further details onboard. I have never heard of a grace period. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. We will also provide with your first Confirmation Invoice a Guest Special Needs form (also available on our website) which we ask you to complete and return to us no later than 90 days before travel as this gives you the opportunity to consider and advise us in detail of any special requirements you may have in writing. The information contained relating to shore excursions on our systems and documentation is correct to the best of our knowledge at the time of issue. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount arising from a build your own package. No action is required on the part of guests or travel agents, and no cancellations will occur until the new final payment date. Celebrity Cruises; Cruise Critic Community. If we consider that, because of your special needs, your chosen holiday may be unsuitable, we will advise you as soon as possible after you have provided information to us about your and assess any possible alternatives. It is New Year's Da. The program was first introduced last year on March 6, 2020, and gives guests far more flexibility to cancel cruises after final payment was due, and introduces a shorter time window when the . If you have not supplied us with complete and accurate information, your party may not be allowed to board your cruise ship and/or any outward or return flight. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts . You must comply with our Guest Health, Safety and Conduct Policy (also called Guest Conduct Policy) while onboard. The time limits for notifying any loss, delay or damage, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. This information will be provided as soon as we are in a position to do so. We and the airline will not be liable to pay any compensation in the case of delay affecting luggage if we or the airline can prove that the airline took all measures that could reasonably be required to avoid the delay or that it was impossible for the airline or its employees to take such measures. To make sure you know about the visa requirements for your destination, please go online to www.visacentral.co.uk/celebritycruises. Please also see section 1.3 above. Celebrity Cruises' terms and conditions set out differing rules based on the length of the cruise, fare type, as well as country specific variations, which can be a lot to decipher. Any additional bag will incur charges. Your table number will be confirmed in your stateroom at the start of your cruise. From overseas, additional call charges may apply). In this event, the airline concerned may provide you with refreshments, and if necessary, may provide overnight accommodation depending on the expected length of the delay, the time of day and the airport in question. If your complaint is written on behalf of other members of your travelling party, their full names and booking reference numbers must be clearly stated in the correspondence together with their authority for you to handle the complaint on their behalf. Occasionally, we have to make changes to the brochure and other details both before, and after, bookings have been confirmed and, even more rarely, cancel confirmed bookings. In all cases, you must take account of payments received from any airline and/or other supplier in connection with your claim. Please note: Celebrity Xpedition Class ships do not have any staterooms that will accommodate wheelchairs or facilities needed by guests who are dependent on oxygen or requiring oxygen therapy. Please note if you are sailing on a transatlantic cruise and you have booked a fly cruise package, that your luggage allowance will be limited to the lower allowance, specified by the airline. Alternatively, where you have specifically booked online, you may choose to take advantage of the EU Online Dispute Resolution Service, full details of which are available at http://ec.europa.eu/odr. If you would like to bring a motorised wheelchair or scooter on board you must complete the Guest Special Needs Form we provide with your Confirmation Invoice and then send it to our Special Services department by email at specialistservicesuk@celebritycruises.com at the time of booking to provide the dimensions and battery type as limitations may apply and we may not be able to accommodate this request. There may be a requirement to carry out maintenance/building works on your cruise/hotel. If your airline does not comply with these rules you should complain to the Civil Aviation Authority. In certain limited circumstances, we are entitled to refuse your request. Any assistance or requirements that you have relating to accommodation, seating or services including medical assistance or a requirement to bring medical equipment must be advised to us, where known at time of booking. Please note that items left behind may be destroyed. . Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. All luggage allowances are subject to variation by the airline concerned and you may be charged additional costs by the airline for excess luggage. Common interest groups and immersion sailings. Further, if such failure to provide this information results in fines, surcharges or other financial penalty being imposed upon us, you will also be responsible for reimbursing us accordingly. We will inform you at the time of booking, or as soon as we become aware, of the exact details required and the date we require that information. A cancellation can come for any reason on any booking made by January 31, 2022. For guests making bookings onboard any of our ships, different deposit policies may apply. This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to provide for you, or where the services or facilities are not advertised in our brochure or on the website, and we have not agreed to arrange them. While we envisage that this will not affect the overall normal day-to-day operation of the ship, there may be occasions when certain facilities are unavailable to you whilst these groups are on board. Effective today, August 4, 2021, Disney Cruise Line has added a temporary final payment extension to sailings with departure dates through January 31, 2022. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (b) or (c) as set out in section 5.5 below failing which we shall deem you to have accepted the change and will invoice you accordingly for such additional costs and indicate the time period to make such additional payment. Instead, you must check that your travel organiser has their own ATOL (if your holiday includes any flight(s)) or other appropriate financial security arrangements to protect all monies you pay to that organiser for your holiday and to repatriate you if already abroad (if applicable) in the event of their insolvency. We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or, The act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable; or, An event or circumstances which we or the supplier of the services could not have foreseen or avoided even if taking all reasonable care; or, The act and/or omission(s) of any person(s) who at the time of the alleged act or omission was not acting lawfully and performing duties or services on our specific instructions, and/or within the course of either their employment or their engagement directly by us; or. We would also like to store and use your personal details for future marketing purposes, (for example sending you a brochure or details of a promotion). If you have booked a cruise to the Galapagos Islands onboard a Celebrity Xpedition Class ship, please note that air carriers flying between Quito and Baltra typically limit the baggage allowance per guest to one checked piece of luggage not exceeding 20kgs and a small carry-on bag. Shore excursions may involve or require physical exertion, or involve a degree of risk or danger, and you should carefully consider whether the shore excursion is suitable for you. https://www.celebritycruises.com/gb/privacy-policy. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. Please note that there may be a visa requirement for your cruise, particularly if you are visiting countries in the U.S, Asia, the Middle East, China, India, and Australia. If you are interested in upgrading your flight to a destination featured in this brochure, please notify your Personal Cruise Specialist at the time of booking and we will provide details at that time or your request will be passed on to the Air Sea department. For example, In the UAE, some prescribed and over the counter medicines are considered controlled substances and cant be brought into the country without prior permission from the UAE Ministry of Health. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out of date brochure. If you book a cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book (and not us), your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. If you choose not to contact your Airline in advance of travel then we would recommend that you check-in early for your flight, as flights are often full and your choice of seats may not be available. All the flight inclusive cruise holidays in our brochures and on our website are financially protected by the ATOL scheme under our applicable ATOL number. The 60 day final payment expires for cruises scheduled to depart after 3/31/2022. Regrettably, no. for advice and the most up-to-date health requirements for all destinations featured in this brochure at least 8 weeks prior to travel. 5.1 What If I am travelling with a group? Where such letter is required, the letter must authorise the travelling adult to take the minor/s on the specified cruise and must authorise the travelling adult to supervise the minor, sign applicable sports waivers and permit any medical treatment that must be administered to the minor which in the opinion of the treating doctor needs to be carried out without delay.
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