Pools: The pools are gorgeous and relaxing, but get our first complaint. Peek behind the bedroom curtains and it's pretty unsettling. Room rates include meals and beverages at onsite restaurants and bars. Most of all, Gonzalo was MUY excelente! Thank you again to all of you for making our time at ERC so incredible., Until next time - we'll see you again in April 2024! The focus is on keeping you safe. The food and the atmosphere at Flavour Market were very good. Please, receive our warmest regards from The Excellence Collection. I. Unfortunately we were too stressed out to remember names, so all we can say is, "Thank you, Excellence. Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. Excellent 23,964 reviews #2 of 47 hotels in Puerto Morelos Location Cleanliness Service Value This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Conveniently located restaurants include Mem AL Mare, Boquinete Seafood & Grill, and Layla Restaurant. Excellence Riviera Cancun. Airport - Arrival was quick and easy. Review. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. For more on the Excellence Playa Mujeres, check out our review here. There are no golf courses in this resort, but there are a number of choices within a 30-minute drive. The airport/airlines recommend an App like VERIFLY to upload your results. A. The location of this restaurant is really lovely. Again this course is on the premium side and can cost up to $300 for around. Yes, a shuttle service from the airport can be requested. The GoodThe staff at ERC are nothing short of amazing. The list of choices means there is something for everyone If you are expecting the equivalent of a five star meal at a limitless all inclusive in the Caribbean, you will be disappointed. "Airport Departure: As previously stated, US travelers need a COVID test to return home. Located between Cancun and Playa del Carmen in the city of Puerto Morelos. On the other hand, we are disappointed to read that the mattress and pillows were not comfortable to rest properly, but please, rest assured that your concern has been addressed to the appropriate department to take it into consideration. Thousands of family travelers come here for their sun-soaked holiday each year. Excellence Riviera Cancun is an adults only resort (18 years and over). The resort has a couple of adult only pools and a beach area which made the experience amazing. At Excellence Riviera Cancun, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work.We appreciate all your comments that will certainly encourage other readers to stay with us. The atmosphere in Las Olas was also buzzing, which always adds to the experience. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Kind of a let down. The Hibachi can be difficult to get reservations (the only restaurant that takes them) but worth it.Excellence Service. Is it safe to get a taxi from Cancun airport? Taxis in hotel zone are safe Although lobster is in the name of the restaurant we found that the lobster offering of the Lobster risotto and the grilled lobster was a little overcooked for our liking. Lastly, bring lots of smaller bills for tips! 11/10 rating. All of the shows were amazing. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. Please, receive our warmest regards from The Excellence Collection. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. On the flip side of that if you like to be in amongst the activity and mingling with other guests then the Excellence club may not be for you. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. Speaking of buiding, we stayed in 7065 - noise level is about a 8 until after 11pm. My Wife and I spent a week for our honeymoon. Juarez, Km 324 - 342, Mza. We had issues getting an appointment when we visited. This is a lovely little beach town that doesnt have the nightclubs and throngs of tourists that you will find in the main Cancun area. The service, the food, and the activities/room were all more than we could have ever hoped for. Yes, free parking is available to guests. Although as an Excellence club member you are more than welcome to use the communal pool areas and partake in the activities it might not warrant the extra cost if you arent using some of the amenities. Lobster House in particular was so disappointing - every dish containing lobster was overcooked so it just tasted like rubber. The rooms have a more traditional design than some of the Excellences newer offerings and as a whole, it lacks as much of a luxury feel when compared to the Finest Playa Mujeres or the Beloved. For those wondering what the differences are between Excellence Riviera Cancun and Excellence Playa Mujeres, the amenities and rooms are largely similarly, but Excellence Playa Mujeres is a farther drive from the airport (45 minutes) and its beach isn't quite as impressive. Basmati (Indian), also well done. housekeeping team cleaned twice a day, and we always had fresh towels. That said, there are unique dangers with being in Cancun, like the small risk of violent crime, and alcohol-fueled violence because of the party crowd. A couple of the restaurants are adult only as well. A szllshelyen (Excellence Riviera Cancun All Inclusive - Adults Only) . When we stayed we were in Junior with a rooftop plunge pool. Our 4th getaway to the Excellence Riviera Cancun. Before you arrive, try and request a room in building 1, its the shortest walking distance to all of the main areas. With culinary artists each trained as experts in their specific regions and flavors, a host of global offerings and exceptionally prepared dishes are yours to savor. The resort is beautiful. Other amenities offered include a business center, laundry services, and airport transfers. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are pleased to hear from you that we were able to exceed your expectations due to our stunning and well-maintained facilities, and there are plenty of food options to choose from and so are the entertainment choices. Staff & Service: This is why Excellence is always worth it over other resorts. For people who like to half float, half walk, it wasn't really possible.The water was maybe three feet deep if not lower. The driver was friendly and We never leave reviews, because all the other great reviews are true about this place. Our driver wore a mask and we did too in the enclosed space. Please see our partners for more details. Claim your listing for free to respond to reviews, update your profile and much more. If you are looking for a closer option then your best bet is the Moon Palace golf course which is located a 20-minute drive from the resort. It is just a slight reduction that you wouldn't notice if you haven't been there before. The staff at ERC are nothing short of amazing. These cookies do not store any personal information. For this trip, we got a spa view swim out. SELLING PRICE: $1,500 USD. So, there will be no queueing for restaurants and bookings are relatively easy to get and the resort. Because the staff are so inviting, the crowd that comes here were just as friendly. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. It remains our goal to be able to make all of these resorts run on 100% renewable energy that is green and clean. There are six spread out in the gardens, including a river-like number and one with a swim-up bar. Our driver wore a mask and we did too in the enclosed space. The location is more secluded, but it is well located if you want to do excursions like the Chichen Itza. This 27 hole Jack Nicklaus designed course has varying challenges for all levels of the Golfer. Does Excellence Riviera Cancun have airport transportation? Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. This is the first time pool temperature has ever been a problem, and is likely related to the low levels. So what keeps us coming back? We didnt see any rubbish anywhere in the resort and on the occasion when a drink was spilled the staff was on hand to clean it up immediately. These are just some of the people that make the ERC so special for. Brands & Resorts; About Us; The Excellence Collection Rewards; Awards; The club lounge is basically a private bar/restaurant area that is open all throughout the day. Restaurants: - Breakfast Buffet: There is plexiglass between you and the food, so the workers fill your plate for you. You can ask to extend this and when we stayed the staff was happy to facilitate a later check out as our flight was in the evening. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Come together, come alone, regardless you will have an amazing time. We started off with bloody marys in the morning and progressed our way through a variety of drinks throughout the day. Thank you to all the employees of the resort from bartenders, waiters, chefs, entertainment people, cleaners, pool guys, concierge and everyone else who makes The. Yes, parking is available for guest and it is complimentary. He interacted with every person in ever activity we did and made sure we were well taken care of. We were able to get a covid test at the resort to return to the US. We are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests along with delicious food and drinks experiences. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. They made our stay so much more special. Fun and tasty. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. When we arrived and those big wooden front doors opened to let us in, we knew we were home again! Masks are required on flights and airport. Located between the lush jungle and the turquoise sea, it features redesigned rooms and suites that honor Mexican artisanal traditions . Located in the Riviera Maya region of Cancun. We were able to get a few drinks and a beachside lunch while preparing to leave, our luggage held safely with the luggage team (another unheard of level of service if youre seeing a trend here)! There is a golf course located right next to the resort. Excellence Riviera Cancun Riviera Maya, Cancun 77580, Mexico. With the Excellence club, you definitely do get a little more privacy. Would recommend to everyone. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. However, guests are not required to wear a mask anywhere, but there is space available everywhere. 11 | Puerto Morelos, Maya Riviera & The Yucatan 77580 [SEE MAP] #23 in Best Maya. So impressed by everything about it! Prices are the average nightly price provided by our partners and may not include all taxes and fees. The restaurant was aesthetically designed in a minimalist Japanese vibe and the food was really good quality. We have been to Mexico 3 times and this resort has exceeded our expectations making it our top choice. I am willing to put up with the inconvenience during these strange times, but I hope it is not a permanent change. Review tags are currently only available for English language reviews. The spicy red sauce that was described to be in the Buro Callejero has zero kick which was disappointing. Again, this service differentiated the Excellence and made the experience incredible. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. setting in the Riviera Maya, set along Mexico's Caribbean coast. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. You also have the option to opt-out of these cookies. The grounds are gorgeous. A traditional French-style eatery serves up some really well-done dishes. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are pleased to know the services you enjoyed throughout your holidays staying at our property, although we are sorry to read that there are a few things we need to work on, as The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. The. We highly recommend the resort and have found few that can compare.More. Excellence Riviera Cancun sits close to the charming beach town of Puerto Morelos and just 15 minutes south of Cancun International Airport. But opting out of some of these cookies may have an effect on your browsing experience. This comes in the form of private pool areas, a specific area on the beach, some of the restaurants and bars are Excellence members only. Its a must-try if you like Asian food and was our favorite restaurant on the resort. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area Masks are required on flights and airport. I would recommend you go there, much better value. The resort is run by the Fairmont hotel company so youre looking at a minimum of $200 around. All the restaurants are very average. Arrl nem is beszlve, hogy az ti cl jnius . The Excellence Riviera Cancun was around 10-15% cheaper compared to the Excellence Playa Mujeres resort, so if you are looking for a good value option with top quality service and food the Riviera Cancun resort is a strong choice. The staff knew exactly what we needed and got the job done. I thought that would annoy me, but it was not an issue at all. Either on the beach or poolside, the waiters will frequently check on you and offer you drinks and lunchsometimes, theyll bring another round without you even needing to ask! The food here was delicious, we have been to other Excellence resorts in Mexico where the local food was not done very well, so we were happy to see the Riviera Cancun resort bucking the trend. Six meandering pools wind through their grounds. One of the daily activities that are on offer is a guided bike tour of the local area. Fill it out before going to security and then walk by all the people fighting for the limited counter space at security. Ensuring proper protocols are in place. Excellence Riviera Cancun 24,095 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Cancun. The resort in general is a little older, so if you are looking for a resort with a modern aesthetic this probably isnt the place for you. Tapas is one of our favourite types of cuisine, so Flavour market had a lot to live up to. You name it and they have it. You'll start with the ruins, where a local guide will show you around, followed by a trip out to the cenote in the middle of the jungle. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,000 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All inclusive Carr. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. 1 (888) 307-2623. Btw, portions were much, much smaller than in prior visits - we heard others comment on this as well. COVID Test: At the time of our stay a COVID test was still required to return to the US and was provided on site for free by Excellence. It was hard to stay in vacation mode when my phone was always with me. The other downside to the beach is that the staff are constantly battling an accumulation of seaweed that washes ashore. Save. Please see our partners for more details. The sand was piercingly white and the ocean had turquoise colors to it. There are only four bikes available to guests, so you need to show up super early to get a spot. When we stayed in late 2017, we were in an Excellence Club Junior suite and stayed for a week. We interacted with dozens of excellence team members and all were happy, eager to assist, and seemed genuinely concerned with your experience. Before you go, Id recommend downloading the Excellence app. I had great fun with Gustavo, Paula and Brenda - the entertainers. There are really only a handful of features that we see real benefit in. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. Included in your package are unlimited food and snacks, the majority of drinks (excluding some bottles of wine in the restaurants). We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. Everyday the backhoe and workers show up and shovel copious amounts of seaweed only to reappear within minutes. Are there opportunities to exercise at Excellence Riviera Cancun? The resort was impeccably clean. The cuisine has so much variety, the drinks are made to the standard you expect. Taxes and fees that are shown are estimates only. We recommend going around an hour before the tour commences to get on the tour. Offers; Suites; Deluxe Airport Transfers; Resort Map; . It has been a pleasure having you with us and we look forward to hosting you back soon. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. If youre not too fussed about the price of the treatments. Visit hotel website. Excellence Riviera Cancun - Adults Only All Inclusive, Puerto Morelos: $605 Room Prices & Reviews | Travelocity Groups & meetings Mobile See all hotels Puerto Morelos 1 Room Book online or call 1-855-214-3079 Travelocity.com Hotels Mexico Quintana Roo Puerto Morelos Hotels Therefore, we can assure you that your constructive criticism has been taken by our team in order to keep standards and ensure your satisfaction. Im currently at ERC (July again) and the vibe is completely different. We hope to come back in the next few years! The food was where the disappointment came. If youve ever been to an all-inclusive resort you know the drill. It is also lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went above and beyond to make sure that you had a great time. The service was incredible but I assume you'll get that at any of the excellence collection resorts. This is definitely a more remote location compared to the resorts in the Playa Mujeres location, so if youre wanting to get out in the clubs of Cancun or do some shopping then this might not be the right location foryou. The grounds (and beach) were impeccable, the staff was above and beyond helpful, and the food was delicious. Overview. They do advise that you ring before your trip to check availability. From the moment we walked in, we were treated like VIPs! Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. It is mandatory to procure user consent prior to running these cookies on your website. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended. This island was the first landing spot of Christopher Columbus in 1492. When you actually compare it to its sister hotels in Playa Mujeres you can actually look at this Excellence resort as being competitively priced. The weather was great, the service was top notch, the resort was beautiful and had no end of things to do! The service is great, and the grounds are beautiful. Customer service can not be matched or outdone. The shows are noisy so look to stay closer to the SPA or outlying areas if you like your beauty sleep.The ugly.The ocean is not accessible due to a surge in algae. Generally speaking, the Cancun Hotel Zone is very safe for families. This is the main buffet at the resort and is most likely the restaurant that you will frequent the most. Like clockwork, the next day Jorge had the drinks queued up before we even had to ask. All of the team members go above and beyond for service. 13K views 6 months ago EXCELLENCE RIVIERA CANCUN This video is for informational purposes based on our recent trip to ERC in July of 2022. They are large beautiful rooms with great amenities. A Lot of these all-inclusive resorts arent located near towns and local restaurants, so you need the food to be good and the Excellence does not disappoint on the food. There is a capacity limit for safety reasons, so you might have to wait outside for a few minutes depending on the time of day. The Mile spa is really a top-class offering, but it does come at a premium price. Also on offer is an extensive range of Alcohol, including a number of premium liquors that arent available in the other bars. The Excellence Riviera Cancun Hotel in Riviera Maya is a splendid tropical oasis for adults-only set directly on the white-sand beach of Puerto Morelos. When we stayed there was tequila, rum, vodka and a bottle of red wine. This is the place to be if there is any game or sporting event. There are a range of precautions that the Excellence chain of resorts has put in place and if you would like to review these they can be found here.
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