You also get personal insight into the life of a Trailhead Baby! I have the Milestones field in the page layout too. Thank you! I started the whole of the following steps in this section with the objective of creating a macro. hmmm It has been a while, but I believe that just the "standard" profile is what you need. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. I wish I had a good answer for you! Ensure Agents have access to Knowledge when viewing a Case". The simple things Hey, i'm on challenge 3 and almost done. If you can not, I'd look around at permissions. Various trademarks held by their respective owners. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Let's do this. Could you shoot over a few screenshots of what you have? I used a new trailhead playground created exclusively for the service cloud badge. We recommend using a new Developer Edition (DE) to check this challenge. I really learned a lot here. It has to be so simple. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. "my report is looking all correct. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Also, I've included Entitlements in the console. I have created data categories and Subcategories and have activated.But have issue with the above error. Still stuck? This, like all superbadges, requires a careful read through the instructions prior to any clicking. Thanks!!! Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. I even tried to create a new playground and start over (that only made things wose). If you haven't taken the Onmi Channel module yet, now is a good time! read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Enter the billing service credentials in the custom setting. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? If you are still stuck after that, leave a comment with some more details and I'll take a look. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Excellent statistics for your blog, thanks for taking the time to proportion with us. Anyone have any idea? For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . (Hint- search in setup for "support process". It's easy to miss. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. nay help is much appreciated. What item is on your lightning Case page layout to show Entitlements? Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. I'd try this- Delete the current process. error, has anyone found any way around this? Thanks @ Tarik, the directions states to create two roles, which I did. Hi fixed it. (might not matter)The biggie- violation action- Does need to be dynamically assigned. I have created data categories and Subcategories and have activated.But have issue with the above error. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Processes. How can you update it as status field is inactive dring recording procedre? Its upsurd. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Wait 24 hours then re-create the process. Please guide me on this.Thanks. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Hi All,I am currently stuck at challenge 4. Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Good to hear!!! Alas, fingers crossed for the next challenges. Ensure you group report results correctly. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I was very impressed by this post, this site has always been pleasant news. (Email to rebecca@capstorm.com). Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Does somebody have a thought? That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Something a little odd- Have you added the chatter feed/publisher to the layout? Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Cloudy Technical Team is correct name wise for both the record type and the process. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Hi there,I am struglling with sataus update within a macro. Why the change of heart? Hello Trailhead Baby! Tonight's challenge involves the creation of two processes. This superbadge in specific helps building reusable granular components. In the worst conditions, Ursa Major panels produce ~25% of maximum power. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. I fixed it, it was a really stupid mistake. I'll keep checking if I missed anything. Issue was with the Lightning Page Layout. E.g. It still gives me the same error that it isn't found. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Grab a pen and paper. @adityavarma chekuri try to name the support process only "Cloud Technical Team". This is a fun challenge - if you are, like me, a total Service Cloud novice. Any help! Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I'd try again since Trailhead had issues yesterday. Yes! Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Or rename a standard one? The macro works without the email button being visible. Sometimes it seems that the most frustrating problems have the simplest solutions. It's a status. Sorry . Think carefully about the language it talks about pushing cases UP and pushing cases TO. I don't know what else to try. took me 2 hours to undersand that, and without your comment I could have been there forever!! Make sure that the correct date range is selected. hey,yes it was, i figured out after you replied. Thanks, Michal. this blog is beneficial and great information to share with us. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Are you sure you want "email to case"? I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. please help. When you start a create a new report, simply click to start with a clean screen. "Wrong Queue" is not a queue. Can you help how to revert it back and to see Closed status field. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. . That is why I referred to the question that was asked to you before on May 31st. We recommend using a new Developer Edition (DE) to check this challenge. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Have you set up the routing address? Note the filter. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. One of my favorite new things this week was taking a shower with my whole block collection. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. I did add the things mentioned automated action in macro. Select edit page4. Already on GitHub? Checkboxes: Missing 3 that should be checked. I have finally managed to get through this stage. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Sign in please verify. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Well occasionally send you account related emails. Tried it all, from custom : support profile to standard user, even admin. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Click on the category and note the "group unique name" - verify that it is Billing_Topics. This is where you start building out the ability to manage support levels. Confused? )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? No. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Right now he' taking a nap.so I'm off to edit some reports! I have used knowledge 1000 times and have never had anything like this. I have created also both categories. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. I'm STILL hacking away at this error message. I made two dollars today! Did i use the wrong template? Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. on 6th challenge. Did it help? This comment has been removed by the author. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Are you using a Dev org or a playground generate from Trailhead? Modified 2 years, 1 month ago. Sales at Lychee shadow "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Test it first by using real email addresses before you hit that button! Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. I have created and recreated the Cloud Technical Team support process more times than I can count. You do not need an overflow assignee, but you will need two queues. No idea what is missing. any ideas? I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Also when i click on Overflow Assignee no records found window pop up. Case organizers think about the language. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Ensure you create 'Billing Topics' for Knowledge." Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! I think it must have taken some time to register that I updated the values or something?!?!? []Safari Thanks a lot. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Good! I am not intending to give out the answers, just a little bit of a nudge. Gosh how frustrating! Ask Question Asked 2 years, 8 months ago. Hello, Thanks for your feedback. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. January 07, 2019. donut! This is my journey- a normal kid by day- a Trailhead explorer by night. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. I have named and renamed it (Over and over and over). Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. Note the filter. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Hyatt Place New Taipei City Xinzhuang. Hi,Oh I got it! Its awesome once its all working. Making dinner for Mom! The key word is "rename." Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. It is reason i m getting this error. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. (I made a custom button as well for this one.). I had problem with the chart, now everything is correct. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. hmmm This looks good. Ensure Entitlements are visible on Cases in Lightning. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Skip Main Navigation. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. I was creating 'wrong queue' queue . Thanks in advance. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Below are tips and gotchas for each report / dashboard. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Has any code been used with your org? However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Think of this like a Sales Process. where you have opportunity stages associated with the process. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Leave a comment for the Trailhead Baby! This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. Thanks for getting back to me. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. When I made mistakes, I simply reverted to the last saved version. Back to the superbadge. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. I can only click on the Email tab. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Making dinner for Mom! For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". An action can be added to the page layout. Initial Response milestone- You only need 1 criteria. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Your help is needed! Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. I'm chasing my own tail. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. Challenge 4 Case Routing. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. I also ran into this after copy pasting the API Name out of the error message. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. The worst error! I hope that you feel inspired. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. I got the stages added - its the 'and assign' that's hanging me up. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Usually this is due to some pre-existing configuration or code in the challenge Org. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Hi I am getting the below error. My bet is that you missed one checkbox in the setup. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Appreciate any help. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. I kept that particular module open one on screen while I walked through this step. * Able to be used on a profile level? to your account. Take a break, grab a snack, and watch this video. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. How would you enable people to select cases from an organised list? I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things.
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