AMAZON LINK:. **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. Satellite. Rear Bath. Most of the issues listed on pdf ************************************************************** 2021. Rates and amount financed are determined by credit history. * This post was edited 03/23/19 02:00pm by bobndot * The swivel captain's seats can become a part of the living area once you're parked, and your guests can sit at the 76" Dream Dinette with footrests. I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. Of course, at our expense. Exterior 32" TV. The issue is not closed nor has resolution been found. Well guide you through the process. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . **'s labor charges of $7,500. is not responsible for any misprints, typos, or errors found in our website pages. The Border Hookups Hit The Road With A New Song. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Begin with this one! Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Everything is well documented. The only two fuse I found for radio was one in the Ford block marked radio, which was good. ** September 10th we took the ** out. Couch framing falling apart from 1in screws being used. 2 lead acid batteries. Mine is under our bed but doesnt have one. Stock photos may not represent actual unit in stock. Fortunately - thru experimenting and luck - I found the unlabelled button that turns it off -- it was bugging me. Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. ******* also says we would NOT be reimbursed for any travel expenses. Want to request a quote on this unit? From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. Tristen should have the additional documentation in his inbox this evening 12-11-2022. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. Used 2020 Thor Motor Coach Four Winds 22E, Class C For Sale in Salem, New Hampshire Pop RVs 303020 Description: - View this and other quality Class C at RVT.com Online Classifieds trader. I was given a few numbers of service centers and I had to contact them. Probably have to pull radio out to find inline fuse. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. See us for more details. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM, Tilt Leather Steering Wheel with Audio Buttons to Control Dash Radio, Upgrade Windshield Privacy Close off Panels, Three-point Seat Belts for Driver and Passenger, Captain's Chairs Heated Electric Adjustable Driver/Passenger Seats, Swivel Captain's Chairs with Two (2) Filler Cushions, Removable Table between Two Swivel Cockpit Seats, Aluminum Wheel with Valve Stem Extensions, Rubber Tread Entry Steps with Step Well Light, High-Gloss Euro-Style Cabinetry with Complementary Cabinet Door Hardware, Hidden Hinges and Slide-out Fascia, Pressed Laminate Countertops, Dinettes, Sofa Tables, Bath and Bedroom, Wall Cubby with Net and USB Charging Port, Accent Lights above Overhead Cabinets, Kitchen, Dinette, Sofa and Bed, Cab-Over Sleeping Area with Telescoping Bunk Ladder, Leatherette Sofa with Queen Size Murphy Bed Conversion (24FB), Leatherette Theater Seating with Footrests (24RW), Leatherette Dream Dinette Booth with Footrests (N/A 24RW), Leatherette Booth with (2) storage drawers (24RW), Wireless Phone Charger with USB Plug on Dinette Table Top (N/A 24RW), Wireless Phone Charger with USB Plug Bedroom (24RW), Single Child Safety Tether in Dinette (Optional 24FB, 24TT; N/A 24RW), Full Extension Metal Ball-Bearing Drawer Guides, Pressed Laminate Kitchen Countertops with Under Mounted Sink with Sink Cover(s), Pop-Up Countertop Outlet and Charging Center for Electronics (N/A 24RW), Decorative Lighted Kitchen Side Splash Next to Cooktop, Two Burner Gas Cooktop, Glass Cover with Electric Start, Glass Protective Cover and Task Lighting above Cooktop, Stainless Steel Accented Convection Microwave Oven, Large Stainless Steel Single Bowl Sink and Faucet with Pull-Down Sprayer, 12-volt Ceiling Vent in Kitchen with Wall Switch, Full Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24RW), Queen Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24TT), High-Gloss Curved Euro-Style Bath Door (24TT), Shower with Curved Anti-Microbial Shower Curtain, Bluetooth Coach Radio System with DVD Multimedia Receiver, Rapid Camp+ Multiplex Wiring Control System, Onan RV QD 3200 Diesel Generator (Optional), Winegard ConnecT 2.0 WiFi / 4G / TV Antenna, Automatic Transfer Switch with Power Protection, Automatic Shoreline-to-Generator Transfer Switch, Single, High Output Low-Profile Air Conditioner, 100-watt Solar Charging System with Power Controller, 1,000-watt Inverter for Entertainment Systems and Select Outlets, 360 Siphon Vent Cap, Tank Odor Prevention. How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. We had one of our **************** Representatives reach out, the below follow up was provided. RV Wife. Who never came back to do the work. Stock #46257. It has generator in it but does not work. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. Like most: We went on our first trip this past weekend. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. For more information, visit. ** Day 2 we tried using the microwave again. Please contact us to verify info, and to check availability as our inventory changes rapidly. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. bunk bed. He made us feel at ease during the whole process. Speaker Location(s) Interior / Exterior. It is winterized and sitting in my driveway for the winter. We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. We have a leak in the back window of 2018 Thor Axis 24.1. Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. Please note - there could be multiple recalls for a specific model RV. WHY are the flooring issues causing such concern on behalf of Thor? Is this the type of service ****************** can expect to be "funneled" to **** for every question or vehicle service call as a hostile customer with no rights or privileges? Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. . Did you recently have your batteries drain on you? The pivotal combination of large Class A amenities with more power than a typical Class B RV. As an industry leader in innovative design, TMC builds a variety of unique styles, sizes and floor plans that feel custom-made - at a truly competitive price. In reviewing my hundreds of emails regarding these issues I was particularly surprised by an email from ********************************* apologizing and stating that the only emails he had been provided were from ***************** in 2020 and the email referencing the $1,000. Learn More Class B We have contacted the customer to investigate the root cause of the concern. Not just one but every single seat in the coach. **** now offers us a "goodwill" offer that in no way covers the labor charges to get these flooring & heating breech issues resolved. 15 amp. After changing the engine battery the radio and backup camera will not work. **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. It was amazing! Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. They said they would me someone to service the vehicle. ****** was not being truthful. 2017 Thor Challenger XE Rear and side cameras and radio not working. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . Luxury comes standard in the Delano Sprinter Class C diesel motorhomes by Thor Motor Coach. It is the original claim. {priceLabel}: He moved to a new position. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. Customer Reviews are not used in the calculation of BBB Rating. THOR AXXERA RADIO.not working??? You are using an out of date browser. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). 3. As an industry leader in innovative design, Thor Motor Coach builds a variety of unique styles, sizes and floor plans that feel custom-made at a competitive price. Whether you travel to see family or to explore new places, this coach offers a flexible living space that doubles as a bedroom with a privacy curtain. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. We bought it new in 2018. Used 2022 Thor Motor Coach Challenger 35MQ $169,999. The radio had been giving us issues from day one Ask an Expert Car Questions RV Questions Don - Mo Lurch, RV Mechanic Satisfied Customers Don - Mo Lurch is online now Related RV Questions I have a 2016 Thor Freedom Elite and my cab radio and backup We pay our bill every month We were told to take to ********* ** or *********. Would be a great hunting rig! Fill out this quote form and we'll get back with you as soon as possible. Class Cs with the beloved luxuries of Mercedes-Benz. As stated previously, we are well aware that the coach is now off warranty. 5 seatbelts. I have hundreds of emails relating to our continued attempts to get these issues resolved. UNABLE TO GET AHOLD OF ANYONE AT THOR THAT COULD CARE A BIT!!! How can **** choose to refuse to fix this chronic and widespread issue? Again, the deal fell through . They found mold under the floor covering. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! We can't thank all the employees of General RV enough for making this experience so unforgettable. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. Listed 15 hours ago in Camp Verde, AZ. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. Diesel and gas-powered chassis options. was not accepted by ****, nor were the two offers recently submitted to ********************************* for approval. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? We have done everything in our power to find someone to do the work, only for **** to refuse to pay labor charges. Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! Our motorhome has been in the shop at la mesa for 71/2 months. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. I left my parking lights on overnight, and it killed the car and house batteries. The A.C.E. After purchasing the RV, and driving down the road 100 miles, we found the roof started bubbling and alligatoring. Read full answer I think that is the Thor way. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. 33 complaints closed in the last 12 months. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. RVers Ask: What's The Best Way To Sell An RV? Based on the pictures provided to us, there is no repair to be made. BBB is here to help. Both radios are powered from a 15 amp fuse located in the power center under the bed. BBB Business Profiles are subject to change at any time. I am rejecting this response because:This is the same response I received earlier. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. No. It is my hope that after ******* has more documentation available to him, he can make a more reasonable offer in getting these issues resolved once and for all. The owner listed is **************************. **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? I am not in a place where I can plug in and charge the house batteries. Posts: 7. We apologize for the frustration you have had, we will have a representative call you and assist in setting up a case # with **** service.If the concern is truly chassis related, that would have to be facilitated by ****.
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