Posted September 18, 2021. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Our ships have a very low draftabout five feet, he explained. Another section of river that can be negatively affected by low water levels is the Danube, past the last lock in Slovakia heading downriver toward Hungary. At best, youll do a ship swap mid-cruise, a slight inconvenience that will allow you to follow your planned itinerary. It was our first river cruise it was 23 days Bucharest to Amsterdam with Viking . Here is a message that appears on the Viking River Cruise webpage: The cruise line may elect to cancel your cruise. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. Published: Aug. 08, 2022, 9:30 a.m. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. View all of our Luxury Cruise sailings and offers. . When I called to cancel they said we did not purchase the insurance. Editorial Disclosure: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, hotel, airline, or other entity mentioned herein. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. You will, however, still get a vacation in Europe, even if its not the one you expected. This site is for entertainment purposes only. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. You could tear down the house and build a dam there, but that is not what is going to happen.. them to clean my clothes again and every night I am on the cruise, Read full review of Viking River Cruises and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Jan. 17, 2022. What? Seldom travelers may not get enough value to warrant the cost. Schreiners advice is simple: Just go. We have had to cancel our river cruise because of their ludicrous covid policy. . , I am out the $3500 no matter what) and a friend who will take my place must pay her full share of the room as well! We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. Their luggage has been moved over automatically so by the time they arrive on the ship they have their luggage, and then they sail on the other ship back to the destination.. But it is for us. - Refusal to honor its cancellation policy, Viking trip shortened due to weather, no refund. If you book a river cruise, you acknowledge that you might not get the exact itinerary you signed up for. Find the right card for you. Viking Ocean and River is currently operating all upcoming scheduled itineraries. Last week, the cruise line cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary and said it was evaluating 2022 sailing that call in Russia. They are just taking the thousands of dollars we gave them from us and we are getting nothing in return. 12 reviews. 1. Had a planned eastern European river cruise starting mid-October for over a year. How could we?? We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. These two rivers are the most popular routes in European river cruising. By. I checked with many countries and all their restrictions have been dropped. We paid for Travel Protection
we went to our connecting American Airlines flight with our Boarding Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Norse Atlantic Airways to Launch NY-Rome Flights. Does anyone know if Trip Mate customers have or are considering a class action suit against the company for fraud? 3. On 11/22 we received an email from Trip Mate regarding the resolution of our claim. Desired outcome: The Viking Ocean Cruises 2022 Grand Polynesia Voyage has come to a triumphant completion in Los Angeles. This post contains references to products from one or more of our advertisers. TPG values it at $1,600. Expected weather conditions during the cruise. When Viking River Cruises canceled my cruise in 2021 for Covid, they gave me a cruise voucher for 125% and some optional packages as an incentive to rebook. Improve earnings, maximize rewards and track progress toward dream trips. Because we were given a voucher, we can not get out money back. I asked to speak to a manager and was told by the person I talked to I could not but she would speak with one. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. 1. I complained initially that I was not given a direct flight. We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 Don't sail Viking unless you are guaranteed of going on the trip. ************************************* Cruises that was set to sail in April 2020. Guests and travel agents on impacted departures are in the process of being notified. This will surely increase the credibility of your complaint. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. Viking's move follows announcements from other cruise operators saying they are . Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise . We'll run a soft credit check to find special offers, but it wont affect your credit score. Global warming is indeed having an effect on European rivers. Obviously a 2 week notice was impossible in our situation. They offered us a 150 dollar non refundable credit to be used onboard. They refuse. We are not asking for anything other than our money back. The 766-mile Rhine is one of Europe's most important trade routes, with container ships plying their way around its looping bends. On the other end, river boats are built with a shallow draft of about six feet deep to avoid hitting the river bottom. Any comments Viking? Cailey Rizzo. Booking # XXXXXXX
Europe is experiencing unprecedented drought and heat conditions. took the call and told us that schedule wouldn't be available most likely till January 2023. It closely resembles one of Viking's highest rated world cruises in the past, Chairman Torstein Hagen said in a live webinar Sunday when passengers were notified of the change. 2023 Trustpilot, Inc. All rights reserved. I believe this policy and practice is clearly unfair and rather reckless. The plane returned to the gate and he was transported to the local hospital. It goes against our guidelines to offer incentives for reviews. Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. My only hope now is for someone to cancel what I want.About time to give my loyalty to another cruise line. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. Terms apply to the offers listed on this page. It will take of the expiring vouchers and the booking can be changed with no problem whatsoever once a schedule for 2024 becomes available. Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. Vikings inability to resolve an issue with their on line booking. I also called the insurance company and was told that to get a refund we had to notify them two weeks before the trip start date. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. On 12/20/20 Viking cancelled this cruise. This was really Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. I had insurance and filed a claim. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. They said they did not think we could get a refund as our money had been converted to a voucher and vouchers were not refundable with our insurance. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. These conditions include: Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). Originally booked in 2020, paid in full. We called our AAA travel agent and she notified Viking on September 17,2022, we were scheduled to leave on September 22,2022. You will be cruising, you will be enjoying," he said. We will never try Viking again! In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). Viking allows those who book the most expensive rooms to book first. Claim your profile to access Trustpilots free business tools and connect with customers. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. During our Antarctica cruise, as suggested by the on board customer services, we submitted our request for the reimbursement with receipts. Karin Price Mueller | NJ Advance Media for NJ.com. Norwegian Cruise Line | Travel Requirements & Safety Protocols. Vikings' policy allows no refund under the circumstances (i.e. But there is nothing we can do, your vouchers have expired'. I am writing about booking number 7045921 sailed Jan.12 2023. Here's our experience with the Viking cancellation policy. We would appreciate any help you can provide in helping us to get the rest of our money back. We have rescheduled 2x as we refuse to get the Covid vaccine and Viking will not allow boarding if you are not 100% vaccinated. Trip value now ********** On 12 November 2020 we booked another cruise and added an additional ******** to bring our out of pocket total to ********** All transactions took place before before the rollout of a "vaccine", vaccine cards, a Presidential and CDC mandates. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. We will be again canceling our trip. This site does not include all card companies or credit card offers available in the marketplace. When Viking informed me that the alternative flight was booked, I was not told that I had to pay the tickets myself in order to obtain the boarding pass. Viking Cruise recommends that their customers insure their travel & trip with Trip Mate Travel Insurance. Seems the generous cancellation risk free ended 30 June and despite booking direct with Viking no mention of the changes was made. An apology is not good enough. "We are currently evaluating itineraries that call. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. (I doubt theyll get that right). I am going to seek legal advice to, but this ridiculous policy has added hugely to my grieving. She and her husband Ed recently took an 8-day cruise on the Viking Venus off the . We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. It's a human right to have access to fresh water and clean sanitation. Plus Ups are excluded. Viking has responded to his passing by cancelling the nearly $9,000 I paid for my husbands share of the trip. As a consequence all water amenities, main pool, infinity pool, jacuzzi and spa were closed for the whole of the cruise! In May, Viking canceled that cruise. But all was not lost. Look at the Mekong you dont cruise in May, June, July and August because its too hot. Sometimes it's worth a large investment to reap the benefits of a great credit card. Then before the departure, Viking cancelled operations and offered us vouchers for future cruises. "But its clear that river cruising is not going away anytime soon.". We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. I specifically mentioned this scenario when I used the voucher and we were told as long as it was 120 days before departure we could rebook using our voucher. Confirmation attached. This 'placeholder booking' means nothing he assured us. On November 26, 2021 when speaking with VRC representative we were informed that out ********* is in the form of a voucher and has no cash value and cannot be refunded. Schreiner gives an example of two identical sister ships, AmaLucia and AmaSiena, that both sail the Rhine. To date we have sent a certified *** ****** ***** letter to VRC and had no response. Due to Covid pandemic our cruise got cancelled. passengers asked if ports on the new itinerary may close and if there's a chance the cruise could be canceled while underway. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. That's exactly the case with the Amex Platinum card. "They disembark in the morning, they go on the shore excursion, and they come back on the other side on the sister ship. 2023-2025 OCEAN CRUISE AND AIR SAVINGS: Offer applies to bookings made from March 1-31, 2023. January 27, 2018. It was too windy and not safe so decided not to try to use their tender. . We are unable to meet VRC health requirements to participate in one of their cruises. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% Fosse's cruise and land tour to Eastern Europe became a casualty of COVID-19. Booking your first river cruise? The whole experience was a disaster. The bottom line is, we have ********* at VRC. Please view our privacy policy for details about the information we share with our partners. I ask if I could have the number to her managers boss she said no. (The consumer indicated he/she DID NOT accept the response from the business. We accepted the vouchers in good faith. All Mekong River cruises through Vietnam and Cambodia have been suspended until November 30. . As compensation we have been offered a derisory 200 voucher towards a future cruise. By doing investigation on this subject and timeline of events revealed that we are not alone in this situation. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Schreiner does not hold with that assertion because river cruise lines simply adjust their schedules year after year for optimal weather conditions. 4. One of the most popular rivers, the Rhine has river levels falling fast. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. The dire news youre reading about low water levels in Europe now, especially along the Rhine River, mostly concerns the cargo shipping industry in Europe. Articles are of a general nature and should not be relied upon for individual circumstances. All other passages from ******* for the same Antarctica cruise with Viking Octantis got their boarding passes with no problem. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. Before you decide to. Not impressed and wi never book another trip with this company. Passes which had been canceled since BA flight had been late. The food was excellent. About 20 poeple's bag on the flight didn't make it. A recent CNN article proclaimed that summer droughts like the current one, plus global warming, could signal a death knell for river cruises in the near future. We were told that since we used vouchers we were not eligible for a refund per policy. Viking booked the hotels for these excursions. Viking has cancelled all 2022 departures of its Russian river cruise itineraries and ceased all operations in the country for the remainder of the year. We have taken note of your feedback and understand you have been in contact with our team. In 2020 we were contacted via email and told that this cruise was also cancelled and we could book another cruise and receive a 125% credit toward a future cruise with a risk free guarantee and it said we could change our plans up to 24 hours before departure. I explain ship swapping in the section: . We may receive compensation when you click on links to those products. The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . They can go up, they can go down, rain can come in.. Disassembling the shades on the sun deck. He will call us immediately - he said. A place on the excursion I tried to book. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Heres what you need to know about water levels on Europe rivers and what to expect if youre booked on a river cruise or considering booking one. Submitting a response indicates a willingness to work with customers to make things right. On July 10th, 2022 my husband called Viking to inquire when the schedule becomes available. The typical characteristics of river boats regardless of cruise line are about the same. Our longtime Cruise Specialists Voyage Host, Tom Mullen, shares his thoughts from the last few days of the voyage, which took place January 5 to February 6, 2022. He replied "absolutely no way both medically and because ************ weakens her immune system!" The even occurred in February of 2023. We are not asking for a refund for the vouchers but to simply have them reissued to be used toward another cruise. It was not a condition of completing this trip. Dozens of cruises have been cancelled and some ports in the Caribbean and South America are turning ships away from making .
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