bt openreach engineer working hours

The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. Help and support; Contact BT; Back. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. What is a Fibre to the Premises (FTTP) Service Identifier? Please enter at least 3 characters to search. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. - Providing support for Service and Commercial inventory. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. (adsbygoogle = window.adsbygoogle || []).push({}); He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . The strikes will take place on 29 July and 1 August. We had to say we were from Openreach, working on behalf of their Service Provider . BT Openreach was established in 2006 . Announcements, Guides & Community Updates. The re-branding exercise actually started, in a very low-key way, a few short . 15h06. Replying to . New grading structure. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? Send us your details and we'll be in touch as soon as we can. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Talk about pass the buck BT! BT won't send no one out because @SkyHelpTeam are my provider. Missed appointments. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. This depends on the apprenticeship you are applying for. The fault isnt due to fair wear and tear. It does not store any personal data. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. All depends when your manager wants you I guess. Openreach did not have anything to add to the BT statement. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. The live chat person wasn't at all helpful and actually closed the chat without resolution. It was reported a yesterday (I think). Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 Again, no one turned up. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. & Broadcast. Asked 22 May 2022 The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. Engineers from Openreach managed to cut our telephone line while they were working on our road. BT Openreach SFI2 Engineer Visits. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. All in a day's work | 17 comments on LinkedIn 1. Ex open reach engineer here, up until 5ish years ago. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. the home, For How to report a BT line fault or broadband fault. Hence, the addition of working experience gained from Openreach can truly be like a milestone . Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. He has sturdy life goals and knows where he wants to go. Well let you know how quickly you could be up and running when you order fibre broadband. Sustainability, Northern Members of the Communication Workers Union (CWU), including call centre. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. 10. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Some modules are disabled because cookies are declined. these comments are my own and in no way represent any company that i may or may not be linked too. Your working hours Our engineers work 37.5 hours a week. The ISP said it can take up to 72 hours. Just click on. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. Normal for Openreach is 5 days a week 7.12hours a day. The Communication Workers Union (CWU),. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For For My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. The phone stopped working, and our broadband was down for about three hours but then came. There's more to Openreach than meets the eye. Clear a path to the main telephone socket, if you have one. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. At conservative gathering, Trump is still the favourite. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Russian minister laughed at for Ukraine war claims. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. It was reported a yesterday (I think). @XRaySpeX . My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . These cookies ensure basic functionalities and security features of the website, anonymously. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. sector, For global Monday 9th June 2014. You can view these money saving ideas by clicking HERE. on But it changed its tune when the Observer got involved. But heres a quick guide to the different installation terms we use, and the average timescales. 30-03-2021 Damage caused during a break in to your premises. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Civil's don't have to give the hrs travel time as you have to start at a yard. You also have the option to opt-out of these cookies. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. Ask questions and share tips with other people 24 hours a day. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Lost or stolen. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. You were left wondering if this was just a temporary fix. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. It could be Sky's Openreach account number, for the details that ISPs have given them. 10 reasons to work for BT Openreach. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. We don't ask for any formal qualifications. Our broadband then stopped working completely. Depending on the provider and package you choose, you might be able to avoid paying for line installation. Openreach is the UK's digital network business. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. This website uses cookies to improve your experience while you navigate through the website. Contact from abroad. Engineers from Openreach cut the telephone line while working in the street. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. Was the First Engineer who the complaint was about actually a Qube Engineer? Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. "Where talent is a dwarf, self-esteem is a giant. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. Depending on the type of fault and the stage we're at in repairing it, you can do this online. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. Within 10 working days, Openreach will have completed their survey. You'll find up-to-date details of all charges and pricing information in BT Price List. Well remotely activate a port on the ONT. Theyll need to get in touch with you, so please give us your mobile number for us to share. You might not need a visit, just the right advice and help to identify the problem! 12h52. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. I also get time for classroom learning which hopefully . There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. Training is rushed, clothing is poor and supervisory support is weak. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. If you cant change your appointment, chat online or call us and we'll do it for you. . 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. . View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. They will try and get you . Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 @katenoblett. I have a line fault that needs to be fixed. First, Openreach will send an engineer to assess how much work is needed. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. If you need help email your.problems@observer.co.uk. A company that was engineering-led is now run by business(wo)men with the resulting chaos. Darlington, United Kingdom. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. The cookie is used to store the user consent for the cookies in the category "Performance". Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. We have a range of ways to get in touch for new and existing customers. Damage to equipment within your premises caused by lightning or power surges. By clicking Accept All, you consent to the use of ALL the cookies. Thank You). Read about our approach to external linking. business and public sector, For business and public BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. When you contacted BT, it said it had not booked that engineer and did not know about the work. Then just follow our step-by-step guide to install your broadband yourself. Well send you a text with your engineers name and mobile number. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 Analytical cookies are used to understand how visitors interact with the website. Answered View answer in the context of this discussion Report post 01-04-2021 Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. 0 Ratings Ibz They come across many different situations that require considerable skill and the ability to think and act quickly. 30-03-2021 Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. ", http://www.speedtest.net/my-result/3167201384. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". on I think Openreach work 7 days a week, and on bank holidays. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Micky37 Apprenticeships. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday.