Hi you should try the suggestion in my post below. Dell WH3022 Pro Stereo Headset Online Manual Page, Do Not Sell or Share My Personal Information. Just got it back few days ago. - MicSim. I was looking in the Plantronics Hub software for the ability to disable this bit couldnt find it. Any ideas? It did not happen in my previous Teams experience (another company) and not happening to all my (new) colleagues so some help will be very welcomed as it is a bit annoying to be honest. I try connecting the headset & cell w/no luck. @thetelecoms9193, I have the same issue. To anyone not wanting to download extra software to work around this, simply go into your sound settings via your control panel click the recording tab, find the microphone and right-click it. Can you tell me how to fix? E.g. It has to be some kind of manufacturing defect. (Now I only have a bip! 2 Activate Bluetooth on your phone and set it to search for new devices. The headset icon turns green to indicate the device is unmuted. Running in to the same issue with my Legend. A tone means the sensors need to be reset. And the so called voice system never works. 2. You can reference each section to learn more about the features of the Dell WH3022 Pro Stereo Headset and how to use it. I went to my voice recorder and pressed record, it should have not recorded anything with my so-called non-working microphone and lo and behold wouldn't you know it recorded everything I said crystal clear on my voice recorder, that's right the microphone works amazing when you're using your voice recorder!!!! Okay listen up guys, this is important. If the call can still not be unmuted, perform the following: 3. How to wear the headset: 1. 5. 1-10 of 13 Answers. If you want to say one sentence during a one hour meeting, it is cool you can just press a button in your headset not even looking at screen. Not on mute, software up to date. Hm, I haven't experienced that through the computer, only via telephone. I connected by phone (Android) and laptop (Windows 10) via bluetooth . I am considering Motorola Whisper, my friend ordered from US, he is a happy user for last 3 years. This happened a few years ago and thats why I stopped using the Plantronics earpiece. This is your best bet to resolve the issue. In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. I have found this settings on my own, it works for me too. Open the Hub, go to Settings, General. 2. Its just disgraceful. 05:53 AM Not sure what I'll do. The built-in sensor presence pauses streaming media when you remove the headset, making sure you don't miss any content. #3 Make sure compatibility dial is correct. Hi, Could you confirm customer's Windows 10 version? 0 comments. https://drive.google.com/file/d/1zpXRWMd daniel daniel Create an account to follow your favorite communities and start taking part in conversations. How did you all do that. Make or receive another Lync call; the call may be stuck on mute. It would simply do nothing. Hub can only provide mute synchronization if it is running, while Plantronics devices running in standalone mode with Lync cannot access Windows system settings. Thank you! So weird / annoying. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Find many great new & used options and get the best deals for Plantronics 206808-01 RIG 400HS - Gaming Headset for PS4 at the best online prices at eBay! Use VOIP only when choosing Audio Conference Setting. They sell it in any paint department at every hardware store. Now its working perfectly again. Anyway, most, not all of my calls, people can barely hear me or they say I'm breaking up, and I never had mic issues at all with my Bose headset! Plantronics news, updates, reviews and more. Rich, can you plug your Voyager 5200 headset into the computer with the charge cable, download the Plantronics Hub and update the firmware in the headset. Usually 1-4 or A-G. Not possible at all to decrease the volume of this sound or disable it ! I have replaced the headset twice from service centre, Dec 6, 2020 by Purchase a cheaper headset like Jabra or the like and you won't be disappointed. Didn't try, will maybe do, if no solution here. Unplug the AC power from the charging base. You can mute and unmute your headset using Plantronics Hub. interestingly the same does not work with the legend. Did you solved your problem, Thomas? For more information, please see our Answer a few questions to get help. I was able then to reduce it to a single tone sound. Some callers say they dont hear me clearly and sometimes I dont hear the callers clearly, their voices cut in and out like a stutter. While the call is active, mute the call from the device or Lync. If this setting is off, then you will get an echo, bad sound quality or no . I just tried the "tape-fix". The headset is great but the earpiece is a desaster. With the latest version of Cisco Webex Meetings Version 40.8.6.2, there are some problems with Muting & Mute/Mic Sync. I dont see the options in the app. - edited My company forced an windows upgrade to 1909 this week, and right after, my mute button stopped working with teams. Request a replacement from the manufacture if the headsets within th 1 year warranty. We're here to help you to pick out the top 14 Best Wired Headset For Call Center with our handy buying guide. But in the latest version of the HUB there's no such config item anymore. Android Settings > Bluetooth: On > Scan for devices*. platronics sent me a new one and the same problem. Tap the red Mute button; Take off/put on your headset while on an active call (requires active smart sensors) Mute on reminder* . Avail 10% OFF Coupon Code. Teams is telling the headset to speak. The title Admin is a community setting and does not reflect my role. Jul 6, 2018 by This behavior is really annoying, if you have a friend at Plantronics/Polycom I suggest you to ask him to have configurable options in their software, or at least have a hint how the user can switch it off. In the Control Panel, click System. Mohamad Kabeel. I have heard if you have an Aftershokz Opencomm device then they will send you a device that will keep this from happening, you need to reach out to their technical support team. While the call is active, mute the call from the device or Lync. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. You can add a voice prompt notification by managing your mute features with Plantronics Hub for Windows and Mac. There's a small outer hole at the end of the boom mic (not sure if it's supposed to be like that but I can actually see a piece of copper wire inside the hole). This thread is locked. This is just a temporary solution the real issue is that there is a bug in the hardware and as yet to be resolved by any other means than to send defective unit back to plantronics and have them replace the unit and tell them about the issues with unit you encountered. after two days of cursing and trying a whole bunch of stuff, I realised that I can get the mute button on the 5200 to work with teams, IF I press the call answer/end button one time in the call. @Ronald Miranda It would simply do nothing. I could hear callers, but they couldn't hear me after the first couple of words. Super Saver! A friend who is a dental technician made me a silicon earpiece based on. I am just a simple volunteer in the community like everybody else. I first though it was Microsoft teams issue. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. We are trying to get those devices ( Plantronics W740-M or Jabra headset 9460 and Jabra Motion UC ) to see if we can reproduce the issue. I did the test above (covering the noise cancellation sensor) and my problem went away. The turn off the headset for about 5 - 10 secs and turn back on. I'm relieved I can get it to work, but what utter nonsense to put people through. Unplug the AC power from the charging base and let it sit for 10 seconds, then replug it back in. I'll apply the same workaround: switching to beeps. Thanks for this comment - worked for me too. Deal. I am using Jabra Ninja headset. I completely believe this is microsoft messing around, not Plantronics. You can also use the volume on your computer to affect the volume heard over the headset. The login page will open in a new tab. Go to service centre and get replaced it yet again ??? You can't turn this one off completely AFAIK. 3. I have microphone problems with my headset plantronics voyager edge - people hear my very bad. Hi Dave, I will try this. Headset is almost 18 months old now, and one morning my voice started fading away after a few seconds of speaking. There isn't any config entry in the settings menu anymore. . Note: When viewing settings in Hub, make sure the headset itself is selected in the upper left corner of the application, and not the BT600 . and our I use Plantronics Hub windows software, which allows you to update the firmware, set some advanced functionality and even do device reporting into their Manager Pro product (which we can pull into Modality Diagnostics). @gonzoxxxxx. Then select properties. Sometimes I can use the side button and it picks up call and then just stop working. Then soaked for a couple more minutes. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds. While the headset LED lights start flashing blue and red, activate the Bluetooth on your mobile phone and search for new devices, 4. Go to settings. This is going to be a long post but the bug is quite complicated but also quite annoying. Alternatively, Im running into a problem where the headset stopped letting me know that it was muted or unmuted when I pressed the button. I noticed it will work if I put two fingers over mic near tip of unit. Pretty annoying to say the least. I've found a workaround. Contact one of our friendly Headset Advisor's. So several of us in our office have the UC 5200 and on occasion for no reason we can figure out it will stop ringing in our ear, doesnt beep or offer voice answer, and even though its paired to our cisco phones when you press the answer button on the headset it dismisses the call instead of answer. With the Voyager 5200 headset power on press and hold the call button until you hear "pairing", 2. This is a great workaround, unfortunately in my corporate environment users are not allowed to make manual registry modifications. This is the trouble I am facing, a windy noise is being heard to the person on other end while am talking through 5200. Jun 14, 2020 by No new developlemt with this issue? can anyone tell me how to turn off the indicator beep on the plantronics V5200 D? May 20, 2022 by Identical problem here. I scoured the web and found similar past issues with Microsoft Skype interferring with headset (Note: Its an outdated solution; not able to work on Windows 10) I have asked MS to make an option to turn off the feature that was added in the update. lol Good luck on getting some kind of help, if you do find out anything, I would appreciate your posting that here ;D, check the sensors on HUB level and disable :), tromesa604 you should disable the sensors on the software plt HUB and test it again most probably the ANC mics are broken or misaligned, Rick Hyne BT 600 ( 2 units) You can also just click the application name, and then youll have an option to turn the sounds off but leave the toasts on. Mine has same problem too. Wearing the Voyager 5200, tap the call button to test sensors. We can ask MS Teams to remove what? In my test environment, Teams client did not have the sounds "mute on" or "mute off". Poly Studio Room Kits for Microsoft Teams Rooms. I purchased the Microsoft version of the headset, which is supposed to have better integration with Microsoft products such as Teams. Somehow, the 5200 or teams registers that a call is now ongoing and the mute button reverts to its usual behaviour. Thanks for the tip. If you are still looking for more help, then leave it as is. If anyone have this problem is better to send it back and ask for refund. Go to Windows start menu button > type in Device Manager > Audio inputs and output. He is a regular speaker at events around the world. Actually my headset says "No volumen" when I decrease it to 0, and that happens at Windows level, MS Teams has nothing to do. I have the exact same problem starting from a couple of days. Simply download the Plantronics hub (application) on your device. Deal. I started using it again about 10 months ago, now its failing again. Android Settings > On > Scan for devices*. Is there a way to remove the sound - either in settings or completely delete the file from hard drive? I have a voyager ear piece and when I receive a call, I have to physically answer the call because it tells me it is constantly on mute. I was able to disconnect the voice using the Plantronics Hub! This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. next, select the levels tab and click that mute button and voila problem solved ezpz. So the problem is with the Poly Headset and Teams app. It's better to stay away from that headset. Prior to this, like the original poster said, there were settings in the Plantronics Hub software to allowed us to turn off the voice notification of "Mute On" and "Mute Off" voice. I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one! You could have exceeded the allocated power on your USB port, rendering the mute switch inactive. i disabled HD voice and also tried to cover the noise canceling sensors but none solved the issue. I download/install the software with my windows 10. Apr 7, 2017 by I had the same issue and it seems to be a Planatronics problem: https://techcommunity.microsoft.com/t5/skype-for-business-users/is-there-anyway-to-turn-off-the-mute-announcement-in-skype-for/m-p/45229/highlight/true#M254. So, time has passed, but the audio feedback that mute is on or off is really annoying. Press the mute/unmute button to unmute the device; press OK. 1. Mute rarely works for me. The speech? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Also a headset button to mute / unmute a mic started working during Teams meetings. Ravi Hossur NOTE *Menus may vary by device. We are not aware of any such issue so can you share any screenshots so that I can see what is happening? @daveblankenship. In my case, microphone recorded static, something like crackling noise. Check Price at Amazon. ), which allowed you to keep the WebEx app unmuted, while using a . You can disable your headset smart sensors through the Plantronics Hub software under the Settings. Some softphones require the installation of Plantronics Hub for Windows, and Mac to enable the headset call control functionality. Anyone else seeing this issue? To solve it you must connect it via bluetooth, that would be all. Tape worked for me with the plantronics 3225 wired headset, in Zoom people kept telling me that my volume sounded really low. I finally figured out a fix yesterday, and my volume level is like new again.. Soak it in Denatured Alcohol for a couple minutes. Select Quit Plantronics Hub from the Hub icon menu in the Windows notification area. Since it was several years old, I purchased new one, same problem, had it replaced & same. You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/. \n Unmuting: Reverse of the above, \n 1. change the . Try this - put a piece of tape over the two holes next to the call button. Deal. Thank you very much! (There are ways to make it visible without it connected but that is outside the purview of this post.) It should not be headset issue but more of Microsoft Teams issue as headset didnt have any problems for years until after a Windows or MS Teams auto update a few days ago. Thanks! It works!! But, if you actively attend the meeting and you unmute frequently to say something, then it is a terrible experience. Cookie Policy I have tried cleaning microphone with Alcohol and then using compressed air. unless it doesnt like iphones. THANK YOU VERY MUCH! The Voyager Focus UC is a comfortable, versatile Bluetooth headset from Poly (formerly Plantronics). Plantronics replaced 2 of them but the new ones went bad after 2-3 months. This is the third headset that they change me in warrantly. So it only takes me a few months before everyone says they can barely hear me. @heartbeat927, I have the same problem. Turned off ANC to see if it will make a difference. So i am curious about how did you hear it. You must change this setting to your headphones for them to start working again. Thank you!I had been taking Teams calls from both my phone and my pc just to have the HW mute function, since Microsoft keeps making it harder to mute with every release. The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. To mute the device, click Mute. They also should have an answer for "What is in the box". It downgraded my BT from "Headset or Headphones" to only "Headphones" so the microphone is now forced through the laptop mic. People comment that my voice is faint. You just press mute button - "Unmuted" - press again - "Muted" - and you are sure nobody hears you. As a workaround, I disabled voice notifications in my Jabra app but it is not a satisfying solution. Click on Sound and remain in the Playback tab. To fix this, I went to the vendor's page, downloaded the app to manage the headset and there, I had the option to replace the voice for a bip. Though about 30 seconds into they call they'll will die down. This is from pressing the physical mute button on the phone. 10-17-2017 Could you check if the Teams client is the newest version? Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. Hi Christina and Pam. In addition, please try to change another device to see if this issue can be reproduced. May 31, 2017 by All good now. I have exactly the same problem, also using Aftershock, it drives me nuts! Achaz Israel From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. love this headset, Voyager 5200, but after 2 weeks, i start having problems with it disconnecting on its own and i have go into my phone too select this and not the phone. Voice is not heard on iPhone even though it is connected with iPhone when it is connected with BT600. gonzoxxxxx @freidakirkland, No one has gotten back to me on any of these problems. Check if your headset is selected as the default audio device on your phone or computer. Could be many times a day or may go a week without. 10% OFF. I have two Voyager Legends and both are bad. 4. they made an exception for me. I may try taking apart the mic and then cleaning it out to see if that works, mightymikeamps All of them is normal. And, it might not even be on mute?!? Whats up? mightymikeamps. After installation of the software, it adds a windows notification as well that you need to turn off . Have to press the call answer/end button before the mute button will work in Teams. Tom stays up to date with industry developments and shares news and his opinions on his Tomtalks.blog, UC Today Microsoft Teams Podcast and email list. Go to your Device Manager (instructions below) and look for the Human Interface Device. 2. I don't think Teams is sending an audio to the headset. Your headset sets itself as the default audio device on your phone or computer. I can hear callers but they cant hear me. @rickhyne. I could not find any way of avoiding a sound from Teams telling me the actions I am running "mute on" "mute off" "incoming call" How can I disable this kind of notifications? any oficial solution about my voice fading away due to mic or noise canceling issue? Any help would be appreciated and help me fix them when they go wonkers. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". Dear MSFT, please, do something about it because it is unacceptable and terrible user experience. Very annoying for an expensive headset. Quitting Hub for Windows while muted during a Lync call may cause a subsequent Lync call to be stuck on mute. Scroll to the settings and turn off the 'headset sensors' and 'HD voice'. I found another way: u der sound settings>recording>Aftershock-mic properties>level click on unmute. I have been using Plantronics bt headsets for nearly 7 years now and this is just the second one. Poly will not acknowledged the issue is probably firmware related barring any better explaination. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. 1. Can you please file the bug through the Help/Report an issue. But if you facing it too frequently then this needs to be investigated and suggest you to log a ticket for this. Not great. But these three has some more compitions too, Check out below List of Top 10 best headset for computer calls.. Your phone, tablet, or computer may not support call control functionality. You can check that your softphone software is supported by going to the following website: If it is required to enable the headset control (answer, end, and mute) functionality, ensure you have Plantronics Hub installed. You can mute and unmute your headset using Plantronics HUB. The following drivers need to appear in your Device Manager: Human Interface Devices: HID Compliant Consumer Control Device USB Human Interface Device Sound Video and Game Controllers: Had my service manager try his phone & same problem (but no problem with his non updated headset).