I replied back with the address the same day. I just went through the process. Zwilling 66467-240 Vitality Serving Pan, 9.4 inches (24 cm), 3.1 qt (3 Zwilling 66467-240 Vitality Serving Pan, 9.4 inches (24 cm), 3.1 qt (3 L), Stainless Steel, Two-Handed, Pot, Bottom, 3-Layer Construction, Casserole, Induction Compatible, Dishwasher Safe, Learn more how customers reviews work on Amazon. After few hours of heated arguments without any clear explanation, I check the website and the item that is out of stock is back up on their website as available item for sale. Zwilling offers 9 different types of cookware so each design is a little different from the next. Dialog with the public is important to us! You can also get the Clad CFX 10-Pc Set for $449 (from $687). When not writing, you can find her in the kitchen whipping up a batch of vegan muffins. They said I could send it back and they would send a replacement. Henckels, LLC. My orders stayed in processing status for longer than 2 weeks. Bitte schalten Sie es ein, damit Sie die volle Funktionalitt dieser Website nutzen knnen. Any experience with Zwilling customer service? Still waiting for my refund. I purchased a milk frother back in June which didnt work. This option is a terrific choice for anyone worried about cooking on a nonstick surface. On Dec 14 while it seems like refund is done even though I didn't request for it and wanted the items. Zwilling J.A. New business and collaboration models, the creation of unique customer experiences and the smart use of data and technology: we are shaping the markets of tomorrow through digitalization. You've suffered a catastrophic blade failure, I'm going to have to ask you to leave the forge. They have the beautiful look of the All Clad, but the benefit of a nonstick surface. Received a damage block with $800 knife set. You will also find a link to the brand website, where you can find more details about the product you are looking for. Packages which are refused or returned to sender. Zwilling is a well known brand for cookware and cutlery. You will then be automatically informed as soon as new positions you may be interested in are posted. Damages or defects caused from use that is outside of what Zwilling products are intended for. As we have two business units, Henkel Adhesive Technologies or Henkel Consumer Brands, please choose the product category first. Thats what I came in to ask? Provide your account email address to receive an email to reset your password. According to the Zwilling warranty policy, if you are making a warranty claim, Zwilling will not pay the shipping or handling charges incurred during the warranty return process. Video tutorials. Bad customer service, would not facilitate an exchange and did not make the return process easy. If youre not a fan of hand washing, choose a line that is. The majority of Zwillings cookware is non-stick, and since thats the most sought-after type, it makes sense. If you are looking for material safety data sheets, please visit our Material Safety Data Sheet database. 80%. 138 total complaints in the last 3 years.. They did not. A place for all things chef knives. However, when dealing directly with them, the way that they handle refunds for returns of defective products is UNACCEPTABLE. So its best not to add adhesive materials directly on to any products while packing them. Lids: Tempered glass lids for easy monitoring while cooking. In case you cant find your country or region on this list, please use the contact form on our global website down below and dont forget to mention the product, your region and indicate that you are searching for a sales person to become a distributer. With German engineering, its collections are made from stainless steel and aluminum, with certain options coated in nonstick ceramic or granite, ie. Anyone can write a Trustpilot review. Here are 8 tips for writing great reviews. They will tell you to go direct to the manufacturer. The Zwilling products are costly, have a lifetime warranty and are made in Germany or similar. They'll take your money and run and do not stand by their products, even the high end ones. Do not waste your time or money on this company. Never going to buy from them again! Wir schicken dir dann umgehen einen Link zu, mit dem du ein neues Passwort erstellen kannst. I've been dealing with return/refund for almost 3 months now and it starting to feel like it's their common practice not to provide any service or refund, not to mention rudeness and unprofessionalism I've experienced during these calls. HENCKELS LLC, 270 Marble Ave, Pleasantville, NY, 10570. Oven Safe: Ceramic nonstick: 400F, Hard-anodized nonstick: 450F, Stainless steel: 500F . Heats Quickly And Evenly: It has a 3 mm thick core that allows you to quickly respond when putting ingredients into the oven, ensuring they won't get too burnt or overcooked before serving! Did you come here looking for just one type of pan? So my advice to you potential online shoppers, thinking about order online for Zwilling Canada products?? Zwilling J A Henckels is a knife manufacturer based in Solingen, Germany. Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570. This is because just in case your product gets delayed, you will be able to track where the package is and follow up till Zwilling receives the package. . Find helpful customer reviews and review ratings for Zwilling 66467-240 Vitality Serving Pan, 9.4 inches (24 cm), 3.1 qt (3 L), Stainless Steel, Two-Handed, Pot, Bottom, 3-Layer Construction, Casserole, Induction Compatible, Dishwasher Safe at Amazon.com. Any questions? It was awarded a 4.7/5 star score from 1,062 shoppers who loved the pans for their nonstick nature and quality look and feel. * In order to provide you with quick feedback, it is absolutely necessary that you send us the information marked with a red asterisk. I spent a week going back and forth with the company who said they would send me a new one, and now they're backpeddling. Your recently viewed items and featured recommendations, , Zwilling. There are 0 reviews and 0 ratings from the United States. This is the worst customer service I have ever dealt with, I have been trying to get a warranty item for eight months and still I dont even have an update or an ETA on when I should be getting it, save yourself from this company and never order anything it is the worst service Ive ever received, Would not recommend this company. Heres one Zwilling Cookware review that sums things up well: Theyre so nonstick, and even crisped vegetables and meat up (which I didnt expect) on medium heatTheyre so much better than stainless steel All Clad, which we had before. Versandkostenfrei ab 39 innerhalb Deutschlands. I wonder, if I ever gonna see my money back. Download warranty terms. This page works best with JavaScript. It sounds like Zwilling exceeds those expectations, providing well-built cookware that lasts and is a joy to cook with. Provide your account email address to receive an email to reset your password. You can find the full range of our brand portfolio in Brands & Businesses. Terrible company to deal with. (The article I wanted to buy was never registered as "bought" in my profile.) With an array of collections across stainless, nonstick, hard anodized, and ceramic, youll find higher prices here than you will at Zwilling. The Zwilling warranty is valid from the date of original purchase. - Total replacement part at Parts Town with fast same day shipping on all in-stock orders until 9pm ET. Since Zwilling deals with cutlery items like knives etc, your package should abide by the rules of the US Postal regulations. Zwilling stainless steel cookware has a stainless steel construction but a ceramic coating, giving you the best of both even heat distribution and non-toxic nonstick cooking. ZERO STAR - Worst customer service ever. According to the Zwilling warranty, many Zwilling products are sold by authorized sellers who are legitimate sellers. Pack your product in its original packaging, Any other information about your online purchase. Verification can help ensure real people write reviews about real companies. All Valid Zwilling Discount Codes & Offers in March 2023. Zwilling also advices for safety purposes, not to attach any sticky and adhesive materials on the product. At Cutlery and More, we offer the very best of the Zwilling cutlery collections -- and cookware too. The perfect choice for an easy home pedicure. You need all the original packaging and pay shipping. I wont be purchasing from Zwilling again. Have questions about your order? New! Which is why Zwilling accepts warranty claims of Zwilling products purchased from ths legitimate sellers. There, 371 shoppers awarded it 4.4/5 stars. Expiration Date. The Zwilling warranty applies only to products that are sold directly by Zwilling or by sellers authorized by Zwilling in the US. Monday . Add enough padding material to prevent the products from sticking out or cutting through. Verification can help ensure real people write reviews about real companies. ** Newsletter abonnieren und von. Slide the cutting edge up and down over the sharpening stone. Read honest and unbiased product reviews from our users. If you would like to write to us, you can reach us at: ZWILLING J.A. CHECK PRICE ON AMAZON USE AND CARE YOUR KNIVES We really care about our high quality knives. Not standing behind your products is the worse business decision you can make as a company. First up, a few ratings from zwilling.com. However, this might be only for my browsing session. In your Zwilling warranty return, you should add a letter which includes the following: If the product was purchased from a physical store then add the following information about the store: If the product was purchased from an online store then add the following information about the store: If you purchased your product from any other store, add in all information you have about where you purchased the product from. On many brand websites you will also find links to online shops where you can order the product. Your browser's Javascript functionality is turned off. They did not ship the order nor refund me. When it comes to pots and pans, especially nonstick, you have certain expectations (ie. What happened to them?? Sometimes businesses get precisely what they have bargained for. Please write us a message using our contact form below. Companies can ask for reviews via automatic invitations. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. I am pleased to be writing a great review.Great customer service, my products came within 2 days of ordering. Business Profile Zwilling J.A. Cost me $28 to ship it back, when they should have just canceled my order. As sustainability leaders, we aim to pioneer new solutions for sustainable development while continuing to shape our business responsibly and increase our economic success. Certain types of Zwilling cookware are oven safe up to 400F while others can only withstand 300F in the oven. Please ship the order to the address below and allow 7-10 business days for your refund to be posted. They just say "we will check and get back to you" and they never do.Also, they deleted my bad review from their website. Save my name, email, and website in this browser for the next time I comment. Attention: ZWILLING ONLINE RETURNS Zwilling J.A. That voids the warranty. You can find the email address for their customer service team on the Contact Us page on their website. Continue to maintain the angle of 10 - 20 and the gap of about inch from the back of the blade to the sharpening stone. Find out how we combat fake reviews. Those are the only ones I had in the kitchen, but ok I did. In fact the store told me to email CS. I have been waiting for my warranty exchange for over 6 months!! Bridging traditional German expertise with the needs of modern cooks, the brand offers a spectrum of user-friendly cookware made in Europe. Make sure to choose a good shipping company that you trust to ensure that the package reaches Zwilling safely. Stainless steel and clad pans last longer but they may require more care. In the Zwilling warranty, Zwilling recommends that when shipping your product, you should do the following: To ship the Zwilling warranty return, Zwilling gives you the freedom to choose the shipping company of your choice. 1 star is a lot for them. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Cookware Purchase Hello, sign in trending Best Sellers New Releases Movers & Shakers digital content & devices Prime Video Amazon Music Echo & Alexa Fire Tablets Fire TV Kindle E-readers & Books Audible Books & Originals I bought a milk frother that did not work according to specifications as it did not heat the milk when selected to do so. I sent the knives back via proof of delivery and to my delight after a few weeks, they replaced them for me with exactly the same design knives. huh? Apart from the Zwilling brand, Zwilling also owns several respected brands in cookware world. Only items in new and unused condition with the original manufacturer package will be accepted for a refund. We accidentally broke the glass carafe/jug a month after purchasing the machine and contacted customer service about purchasing a replacement carafe. By clicking Sign Up, you are agreeing to our. They said they were sorry they were sending it to accounting and to wait 2-3 more days. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. !This company is a scam and fraud. If the product was purchased from an online marketplace website (Amazon, eBay, Walmart, Sears, Rakuten etc.) Attention: ZWILLING ONLINE RETURNS Zwilling J.A. They continuously send me weird excuses like their distribution centre is closed for repairs? So theyve been selling products to customers knowing full well they cannot send them? If you want a complete collection, opt for a Zwilling cookware set. Please surrender your blade to the judges, Hey, oppurtunities man! Youll find similar stats with each of Zwillings collections. ;), Lol I'd even leave the point at the spine for potato eyes and such lol. Pathetic display of arrogance!Today is January 12, 2023, and after waiting 49 days for order fulfillment, I cancelled and now done with Zwilling forever! I am so very disappointed in this company. REMOVING THE BURR. Lifetime warranty with normal use and proper care. What is unacceptable is that it is now almost the end of August and I have still not received the replacement. News on cooking innovations. We also ensure all reviews are published without moderation. Ill get into the fine details of whats on offer, feedback, and more. Follow this author to stay notified. There you will find an overview of the brand and you can check if the brand is available in your region. Ten days passed. Read honest and unbiased product reviews from our users. After two weeks of waiting for what I purchased, I first wrote an email and no response. I wish I had never purchased from them. Also the knife quality has gone way down, same exact butcher knife model # weighs over an ounce less than my original from 10 years ago. Heres how that breaks down: A well-received set, folks said that these ceramic pots and pans work well and they appreciate their high quality despite the affordable price. Here are their contact details: Zwilling Customer Service phone number: 1 (914) 747-0300. According to the regulations, all items with sharp and pointed edges should be wrapped up well to prevent the sharp edges from slicing through the packaging and the box. Consumer Service Hours: MON-THU: 9AM-5 PM EST. Zwilling COUPON INFORMATION. Product not as described and return postage denied.Description on website incorrect (for knife sharpener) but no accountability taken by company to correct mistake. Its straight cutting edge ensures powerful, precise cutting. Great customer service means following best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed rather than just meet expectations. Press question mark to learn the rest of the keyboard shortcuts. No matter what youre buying, youre going to have options. June 17- "Kindly provide us with the item number for the item as the one that is on the shear is not picking up on the website. Ordered around Black Friday and its been over two months and no information about my package. You'll be able to trim even the toughest toenails with ease. Refuses to take any returns or exchanges, will claim that the.