amex platinum purchase protection lost item

Permanent household items such as carpet, flooring, air conditioners and refrigerators. Youre out of luck, right? All information about The Amex EveryDay Preferred Credit Card from American Express has been collected independently by NerdWallet. Business Green Rewards Card from American Express. Some of the more popular Amex cards offering extended warranty coverage include The Platinum Card from American Express and other consumer versions of the Platinum card, The Business Platinum Card from American Express, American Express Gold Card, American Express Green Card, American Express Business Gold Card, Delta credit cards, Hilton credit cards, Marriott credit cards and The Blue Business Plus Credit Card from American Express. All information about Hilton Honors American Express Aspire Card has been collected independently by NerdWallet. Terms apply. Not as useful for those living outside the U.S. From porch pirates to Murphy's law, a lot can go awry between the time you buy an item and make use of that purchase. Related: Who should (and shouldnt) get the Capital One Venture X card? Each eligible AmEx card is covered for up to $50,000 in claims per year. NerdWallet strives to keep its information accurate and up to date. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). You must provide an original store receipt (or a printout of an online receipt). Check the. While extended warranty coverage offers more comprehensive damage protection, purchase protection gives you more protection in case of theft. Enrollment required. Purchase Protection is underwritten by AMEX Assurance Company. 0% intro APR for 15 months from account opening on purchases and balance transfers. NerdWallet strives to keep its information accurate and up to date. 3 points per dollar on travel, shipping, internet services, cable services, phone services and advertising with social media sites/search engines (on the first $150,000 in combined purchases each account anniversary year, then 1 point per dollar); 1 point per dollar on other purchases. All information about Amex EveryDay Credit Card has been collected independently by NerdWallet . 5% cash back on up to $1,500 in combined purchases in rotating bonus categories each quarter (requires activation) and on travel booked through the. We'll run a soft credit check to find special offers, but it wont affect your credit score. If successful, you will get a follow-up email letting you know the details of the outcome and instructions on how to replace, repair or get reimbursement for the lost or damaged item. Many times, claims examiners will ask you to submit photos of your broken item to verify its condition and American Express may request that you send your broken item to them. From bedroom furniture to clothing and cellular phones to handbags, purchase protection can be a worthwhile benefitparticularly for high-priced items. The Hilton Honors American Express Business Card. Thankfully, its really easy to search my email inbox to find receipts for everything Ive bought online. Here are our picks for the best travel credit cards of 2023, including those best for: Flexibility, point transfers and a large bonus: Chase Sapphire Preferred Card, No annual fee: Bank of America Travel Rewards credit card, Flat-rate travel rewards: Capital One Venture Rewards Credit Card, Bonus travel rewards and high-end perks: Chase Sapphire Reserve, Luxury perks: The Platinum Card from American Express, Business travelers: Ink Business Preferred Credit Card, About the author: JT Genter is a freelance points, miles and credit card writer formerly of The Points Guy. Offer ends 3/29/23. Delta SkyMiles Platinum Business American Express Card. Any other documentation needed to substantiate your claim. Earn 4X Membership Rewards Points at Restaurants, plus takeout and delivery in the U.S. Claims usually require original receipts and the credit card statement related to the purchase. bought the Airpods Max and ended up loosing them on my flight, I put them in the seat pocket in front of me during the meal and completely forgot that they were in there. Although this is an oft-overlooked benefit, purchase protection can provide exceptional value. Amex members get a variety of benefits including exclusive rewards and discounts, 24/7 customer service, travel benefits such as trip protection and car rental savings, and access to extraordinary events. The information for the Hilton Aspire Amex card has been collected independently by The Points Guy. If an eligible item is lost, accidentally broken, or stolen within 90 days of the purchase date, Amex may reimburse its value. is no longer available through NerdWallet. Editors note: This is a recurring post, regularly updated with new information. In short, covered purchases are covered for up to 90 days from the date of purchase for up to $10,000 per covered purchase and up to $50,000 per eligible card per calendar year. For Capital One products listed on this page, some of the above benefits are provided by Visa or Mastercard and may vary by product. The Platinum Card from American Express American Express Gold Card and Delta SkyMiles Reserve American Express Card are just a few examples. Be sure to check each cards individual purchase protection policy before making an expensive purchase on an Amex card. The American Express Platinum cards are eligible for American Express Purchase Protection. Credit Score ranges are based on FICO credit scoring. Editors note: This is a recurring post, regularly updated with new information. American Express removed this perk from most of its cards effective at the start of 2020. Our partners compensate us. The manufacturer was completely unwilling to repair or replace it, but once again I remembered my Amex extended warranty policy and filled out an online claim form. Terms, conditions and limitations apply. You can view the full extended warranty policy for each card. AmEx purchase protection is complimentary coverage provided on most AmEx cards that covers theft, loss and damage to eligible items within the first 90 days of purchase. Items damaged by natural disasters are subject to different terms and limits notated in each cards terms and conditions. Terms apply. AmEx purchase protection covers lost, stolen or damaged items within the first 90 days after purchase. Welcome bonus: Earn a $200 statement credit after you spend $2,000 in purchases on your new card within the first six months of card membership. Remember you need to provide a copy of the purchase receipt and file a Notice of Claim within 30 days of the loss or damage. Maximum coverage per account for purchase protection: $50,000 per card per calendar year. Our partners cannot pay us to guarantee favorable reviews of their products or services. In this post, Ill look at the three different shopping protection policies offered by many American Express cards and explain how you can leverage these benefits to save money. This information may be different than what you see when you visit a financial institution, service provider or specific products site. The coverage is limited up to $1,000 per occurrence, up to $50,000 per Card Member account per calendar year. Amazon marketplace merchant won't accept returns after 30 days. Notably, American Express prepaid debit cards do not come with this benefit. $120 Dining Credit: Satisfy your cravings and earn up to $10 in statement credits monthly when you pay with the American Express Gold Card at Grubhub, The Cheesecake Factory, Goldbelly, Wine.com, Milk Bar and select Shake Shack locations. Items purchased for professional or commercial use such as education, training or skills. Terms, Conditions and Limitations Apply. Purchase Protection is normally not the first benefit that comes to mind when you think of your American Express card perks. If your claim is successful, the credit card company will choose to replace, repair or reimburse you for the lost or damaged item. However, the purchase protection coverage amounts and limitations vary between AmEx cards. Its easy to write off these policies as being too much of a hassle or, conversely, being too good to be true. See the respective Guide to Benefits for details, as terms and exclusions apply. And be aware of excluded purchases, too. When evaluating offers, please review the financial institutions Terms and Conditions. Purchase Protectioncan help protect Covered Purchases made with your Eligible Card against accidental damage, theft and sometimes provide lost coverage for certain Eligible Card products for up to 90 days from the Covered Purchase date. Forbes Advisor created additional star ratings so that you can see the best card for specific needs. Here are the full conditions for the purchase protection: Download (PDF, 815KB) The item covered under this claim was very cheap, $42.27 for the swimwear but as long as it's covered there is no reason not to file a claim for this item. The Ink Business Cash Credit Card offers up to $10,000 per claim in purchase protection on a card with no annual fee. Can I file an AmEx purchase protection claim if I redeemed points? However, these cards didnt make the list because at least one card discussed above featured similar or better purchase protection with either a lower annual fee or better earning rate on categories where youd most likely need purchase protection. How an often-overlooked credit card benefit put $1,400 back in my wallet, Blue Cash Everyday Card from American Express, monthly spending credits with restaurants, Everything you need to know about Amex purchase protection, Blue Cash Everyday Card from American Express, Amex credit card showdown: Blue Cash Preferred vs. Blue Cash Everyday, an eligible card that earns Chase Ultimate Rewards points, Why I switched from the Chase Freedom to the Chase Freedom Flex. You can see the benefits for all American Express cards on Amexs website and can consult our guide to shopping protections on American Express cards, but you may need to call or log into your account to see the guide to benefits for cards issued by other banks. To view rates and fees of the American Express Gold Card, see this page. this adds to already-existing purchase protection and extended warranty . All information about Business Green Rewards Card from American Express has been collected independently by NerdWallet. read full answer Credit cards vary in the amount and duration of coverage provided, so make sure to read the terms and conditions. Other American Express business cards offer the standard $1,000. when you need coverage is essential. Buyer's Assurance Protection Plan extends the original equipment manufacturer's basic warranty, the plan will not extend any additional coverage purchased from the manufacturer, retailer or any other source. Fortunately, in many places, you dont need to go down to the local police precinct as many cities have an online portal to submit reports for incidents like theft, lost property or damage to property. How to File a Return Protection Request Maximum coverage per purchase protection claim: $10,000 per item ($500 per event related to a natural disaster). Read more. Eligibility and Benefit level varies by Card. Hilton Honors American Express Aspire Card is no longer available through NerdWallet. Purchase Protection If your eligible item* is either stolen or accidentally damaged up to 90 days after you've bought it, we'll reimburse you up to 2,500. First, you have to have the right card. You will likely need to produce a police report for purchase protection claims against item theft, so having this on hand can speed up the time it takes to submit and process your claim. Terms, Conditions and Limitations Apply. Negotiable instruments including travelers' checks and gift cards. The material made available for you on this website, Credit Intel, is for informational purposes only and is not intended to provide legal, tax or financial advice. The coverage is limited up to $10,000 per occurrence, up to $50,000 per Card Member account per calendar year. Many other issuers offer some form of damage against loss or theft for eligible items purchased with the card. For example, The Platinum Card from American Express and other cards offer purchase protection, which can reimburse you if a covered item is stolen or damaged within a specified window of time . Amex will reimburse you up to a maximum of $1,000 per card member account per calendar year based on the date of purchase. If you're hitting the skies soon, you'll also earn bonus points on travel. Also, note that some losses are excluded such as if you left the item in an unlocked car. All rights reserved, If you try to return an eligible item within 90 days from the date of purchase and the merchant won't take it back, American Express may refund the full purchase price excluding shipping and handling, up to $300 per item, up to a maximum of $1,000 per calendar year per Card account, if you purchased it entirely with your eligible American Express Card. Cash and its equivalent (including, but not limited to, gift cards and gift certificates). If submitting a claim by phone, you will be asked certain questions about your claim. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Go to the Amex extended warranty claims webpage to file online. How do I Earn Membership Rewards Points? Juan's passion is helping readers navigate through the complex world of frequent flier miles, credit card rewards points and award travel. Do not sell or share my personal information. Coverage Limits Apply. The information for the Amex Green Card has been collected independently by The Points Guy. Items voluntarily or involuntarily discarded. Related: Best credit cards with purchase protection. Purchase Protection is amazing (Plat) Had a great experience with Amex Purchase Protection on the Plat. EgnS+JoYlUR fbcv,R38{TA\ =e`%! The most common coverage amount is $1,000 per covered incident, but some premium American Express cards cover purchases. Like insurance, purchase protection is one of those things that you hope you never have to use. If an eligible item is lost, accidentally broken, or stolen within 90 days of the purchase date, Amex may reimburse its value. Marriott Bonvoy Brilliant American Express Card. Please review. The extended warranty period is an additional year and is limited to covering the actual purchase amount paid for with your card. For most people, the purchase protection benefit offered by some credit cards flies under the radar. Purchase Protection can cover the cost of lifes uh-oh moments, so you can be more confident when buying with your Eligible Card. I definitely lean toward my Amex card when I buy a television, computer or a major appliance that can be costly to repair even if it means sacrificing bonus points. Earn 5% cash back in categories that rotate quarterly on up to $1,500 when enrolled, 5% on travel purchased throughRead More. These online records helped me file my Amex claims quickly, rather than digging through a shoebox full of paper receipts. Underwritten by AMEX Assurance Company. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Hilton Honors American Express Surpass Card. Some may have trouble using Uber/food credits. American Express makes it easy - you can file your claim online or by giving us a call at 1-800-322-1277; if international, call collect at 1-303-273-6498. So the key limitations are that the return attempt must be made within 90 days of purchase and that you can reimbursed up to a maximum of $300. This purchase protection product covers damage and theft, but only up to $500 per claim and $50,000 per account. The Platinum also offers 90 days of return protection, up to $300 per item. Underwritten by AMEX Assurance Company. However, there are varying levels of protection. To start the process, log into your AmEx account and go to the claims center page. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. For full Terms and Conditions, see www.americanexpress.com/PPterms. Purchase protection saved us $1,700 a reader success story, These are the cards TPG staff reach for in case of emergency, Delta SkyMiles Reserve American Express Card, Delta SkyMiles Reserve Business American Express Card, Hilton Honors American Express Aspire Card, Marriott Bonvoy Brilliant American Express Card, The 5 Amex cards were keeping in our wallets and why, Do Not Sell or Share My Personal Information, $10,000 per item (or $500 per event for natural disasters). Theres nothing easier than buying a gift card at the last minute. We may receive compensation when you click on links to those products. An itemized receipt from the retailer showing the purchase. ^Eligibility and benefit levels vary by card. Let's take a look at the current coverage on, holders are covered for up to 90 days from the date of a covered purchase of an eligible item. If you claim an item was stolen you will need a police report. Failing that, I also can search my order history at Amazon, eBay and other online retailers I use. 0 Finally, be diligent, complete and timely when you file your claims. So how do we make money? You want a travel credit card that prioritizes whats important to you. If a loss is due to theft, you may need to provide a copy of the police report. The following are ineligible for coverage: Also excluded is loss or damage due to any of the following reasons: Additionally, the maximum protection related to a natural disaster is $500. Only two American Express business cards, the Delta SkyMiles Reserve Business American Express Card and The Business Platinum Card from American Express, elevate coverage to $10,000. Earn a $200 statement credit after you spend $2,000 in purchases on your new Card within the first 6 months. Purchase protection coverage limits vary among American Express cards, so its important that you review your cards guide to benefits so that you understand the coverage limits and exclusions that apply to you. Can You Buy Gift Cards with a Credit Card? The claim should be provided within thirty (30) days of the loss or as soon as reasonably possible. %PDF-1.6 % You can convert your Chase Freedom Flex earnings to Chase Ultimate Rewards points if you have an eligible card that earns Chase Ultimate Rewards points, such as the Chase Sapphire Reserve or Chase Sapphire Preferred Card. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. In other words, if your item gets damaged when being shipped by FedEx, UPS or similar, it may not be covered under Amexs Purchase Protection (it may however be eligible for some reimbursement by filing a claim through the third-party carrier). Terms apply to the offers listed on this page. Earning rates: 4 points per dollar spent at restaurants and on the first $25,000 spent at U.S. supermarkets each calendar year (then 1 per dollar); 3 points per dollar spent on flights booked directly with airlines or on Amex Travel; 1 point per dollar spent on other purchases. Some premium American Express Cards also include coverage for lost items and provide coverage of up to $10,000 per incident and $50,000 per year. The Blue Cash Everyday Card from American Express is good for earning 3% cash back at U.S. supermarkets (up to $6,000 per calendar year, then 1%), but shopping protection benefits arent beneficial on most supermarket purchases. Best Balance Transfer & 0% APR Credit Cards, NerdWallets Best Credit Card Tips for March 2023, Get more smart money moves straight to your inbox. You may even be asked to send in a damaged item or a picture for proof of loss, so be sure to keep all of these until the claim is resolved. Note that purchase protection is different from price protection and extended warranty coverage, other credit card benefits you might be eligible for. Compare the cost in points or miles to cash, and see which option is best. How do I Earn Membership Rewards Points? How to file a purchase protection claim with Amex. If a recently purchased item is damaged, stolen or lost, your first step should be to determine whether the card used to purchase the item has purchase protection. The card has an annual fee of $0, yet comes with a pumped-up earnings structure that covers a wide swath of expenses including travel, drugstores and dining plus rotating quarterly bonus categories in areas many households are likely to find appealing. Be sure to check your cardholder agreement for your specific benefits. This post contains references to products from one or more of our advertisers. , other credit card benefits you might be eligible for. Earning rates: 3% cash back at U.S. supermarkets, U.S. gas stations and U.S. online retail purchases on up to $6,000 per calendar year in purchases for each category (then 1%) and 1% cash back on other purchases. You should also know that purchase protection does not cover damage to items when shipped by a third party and under their temporary care, including a common carrier. So, forgetful consumers may want to put their purchases on one of American Express premium cards that include lost items under the Amex purchase protection benefit. For an explanation of our Advertising Policy, visit. This card shines for this use, but overall the star ratings may differ when compared to other cards. Earn a $200 bonus after you spend $500 on purchases in the first 3 months from account opening. 2 points per dollar on flights booked directly with United, dining and hotel stays when booked directly with the hotel; 1 point per dollar on other purchases. |F\ba9F ~Zh1m$5(9=H$3wxMd/L}hLXI=eO*"Z:#x&OpDZH~}7~H{h9uqGM_)J'p3TFE3H8Z;t Claim processing and payment is usually complete within 30 days. In contrast, more than a dozen personal American Express cards include loss as a qualified purchase protection reason in their benefits. How To Find The Cheapest Travel Insurance. *Benefits may vary by issuer. This influences which products we write about and where and how the product appears on a page. Pre-qualified offers are not binding. And while our site doesnt feature every company or financial product available on the market, were proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward and free. Sign up and well send you Nerdy articles about the money topics that matter most to you along with other ways to help you get more from your money. It seemed like a good idea at the time, but once I received it and had a chance to install it, I realized that it scared my daughter and seemed too dangerous to me as well. I have the Platinum card so would this be covered under lost item protection or would I be SOL? Services and additional costs, such as installation charges, warranties, shipping, handling and memberships. Have you considered how much it will cost to use credit card while traveling abroad? Related: The best credit cards with price protection. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Advisor site. AmEx purchase protection generally covers theft, loss and damage to eligible items within 90 days of purchase. In these cases, Amex will refund the entire purchase price up to $300 per item, excluding shipping and handling charges. Additionally, purchase protection benefits are not payable on eligible items if the damage is caused by riots, acts of war or service in the military, normal wear and tear or damage through alteration. Improve earnings, maximize rewards and track progress toward dream trips. $10,000 per claim, $50,000 per year for the American Express Gold Card, The Platinum Card from American Express and Delta SkyMiles Reserve . All Rights Reserved. *, 4 points per dollar at restaurants and at U.S. supermarkets (on up to $25,000 per calendar year, then 1 per dollar); 3 points per dollar on flights booked directly with the airline or purchased through. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Shopping online for a car is an accelerating trend changing the purchase process from start to finish. Maximum coverage per purchase protection claim: $500. So, checking. For claims filed internationally, you can dial 1-303-273-6498. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. As with any insurance or coverage product, AmEx purchase protection comes with limitations and exclusions. Shop safe withSafeKey. For example, the Blue Cash Everyday Card from American Express and Amex EveryDay Credit Card* credit cards carry up to $1,000 coverage per incident, up to $50,000 per card member account per calendar year (Terms apply.). However, this card is so packed with benefits that this coverage doesn't make the card's highlights on the AmEx website. 3 yr. ago. What You Should Know About Foreign Transaction Fees. Whether you want to pay less interest or earn more rewards, the right card's out there. For example, AmEx won't approve a claim for damage to an item "purchased for play." Related: Amex credit card showdown: Blue Cash Preferred vs. Blue Cash Everyday. *Benefits may vary by issuer. Purchase protection will reimburse you for theft, loss or accidental damage to eligible items that occurred within 90 days of purchase. only covers up to $10,000 per covered purchase. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Disney Cruise Lines Castaway Club loyalty program: Everything you need to know, 21 new Hyatt hotels where you can get 500 extra points per night, My first cruise to the Galapagos: The good, the bad and the absolutely adorable. This guide will describe the basics of credit card purchase protection and detail the credit cards that offer the best coverage. , Gold Card, and Ameriprise Gold Card Members Purchase Protection can also help protect your purchases for up to 120 days* from the date of purchase if the item is stolen, accidentally damaged or lost. You'll notice that nearly all AMEX cards offer this benefit, so chances are you're already covered. Fortunately, several American Express credit cards are equipped with the handy purchase protection perk. All financial products, shopping products and services are presented without warranty. American Express processes claims more quickly than some other issuers. AmEx makes it easy to file a purchase protection claim on its website. Personal hygiene items or any devices (medical or nonmedical) that have been personally used and could be considered a health risk to others. Terms apply. When considering which card to use for your next big purchase, dont forget about the purchase protection coverage perk on your American Express cards. Return protection differs from AmEx's purchase protection, which covers you if a purchase is lost or stolen within 90 days. If your item is stolen or damaged within 90 days of purchase, this policy can replace, repair or reimburse you up to $10,000 per claim or $50,000 maximum per year. Underwritten by AMEX Assurance Company.. 5% cash back at office supply stores and internet, cable and phone services (on up to $25,000 of purchases per year, then 1%); 2% back at gas stations and restaurants (on up to $25,000 per year in purchases, then 1%); 1% back on all other purchases. Many popular rewards credit cards come with generous welcome offers and useful benefits to attract consumers. Click "file a claim" and select the card for which you're filing a claim, enter your date of purchase and click "continue.". How do I find and add Amex Offers to my Card? It's important to understand that if you simply lose an item, as opposed to it being stolen, it might not be covered. Purchase protection can reimburse you for the cost of repairing or replacing the item you purchased, assuming you paid for it with a card that provides purchase protection. Help protect your eligible The Ink Cash Card is a great choice if you buy high-value items that are eligible for purchase protection at office supply stores where youll earn 5% cash back until you hit your annual limit. Coverage on the SPG card remains at $1,250 for carry-on baggage and $500 for checked baggage. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). If you have an item that was damaged or stolen shortly after you purchased it, it can be worth checking the guide to benefits of the card you used to purchase that item to see if a form of purchase protection applies. Additional reporting by Stella Shon, Carissa Rawson, Christina Ly and Ryan Smith. Related: Best credit cards for extended warranties. Ben Luthi is a former credit card specialist for NerdWallet. Other categories excluded are animals, living plants, rare stamps, coins, negotiable instruments such as travelers checks, objects rented, leased or borrowed, anything purchased for resale or commercial use, permanent household items such as carpet, flooring, air conditioners and refrigerators, as well as medical or dental equipment or devices. When we think of travel rewards card benefits, we tend to think of lounge access, free checked bags and companion tickets, but dont stop there. $120 Uber Cash on Gold: Add your Gold Card to your Uber account and each month automatically get $10 in Uber Cash for Uber Eats orders or Uber rides in the U.S., totaling up to $120 per year. You also may be asked to return the item to Amex in the event it cant be repaired or to provide proof of loss via a repair estimate form or photographs showing the item's current condition.