We draw on the differences in who we are, what weve experienced, and how we think. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. It was just a few days later when I received my first follow-up call. Please note that all salary figures are . MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple is an equal opportunity employer that is committed to inclusion and diversity. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. The energy on these days rocked my world. To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. This includes knowing how to use the tools and equipment they need to complete their work. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. This website uses cookies to improve your experience while you navigate through the website. At other times, you refer customers to support team members who get them up and running again. The exam costs aren't as crazy as CompTIA. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. These cookies will be stored in your browser only with your consent. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. I agree to the. I also think readers might find the level of diversity among the talent at Apple very inspiring. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. And be amazed by what it does for yours. Under a partnered program of KellyConnect for Apple. United States Department of Labor. Communication skills: Communication skills are essential in any technical role. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . You need a current, government-issued ID to check in with the proctor and begin the exam. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. This cookie is used by the map which helps visitors to identify and reach the facility. Both full-time and part-time jobs are available. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. The entire store team benefits from your commitment to providing the best care for customers. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. Choose your path Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. The cookies is used to store the user consent for the cookies in the category "Necessary". 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Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. Learn more about your EEO rights as an applicant (Opens in a new window) . There is tons of support when needed and the training/onboarding process is great. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. Here are three trends influencing how Apple Technical Specialists work. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. 2023 Note: Apple benefits programmes vary by country and are subject to eligibility requirements. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Filter our Apple training by your desired technology. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . Navigate to our course pages through the links below. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. The customers can make or break the day which led to many days being . They may also be responsible for providing support to Apple Authorized Service Providers. A career as an Apple Technical Specialist can be both rewarding and challenging. Apple is a drug-free workplace. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. . This cookie is used for advertising, site analytics, and other operations. The mob used the electronics in the store to play music and record their dance routine. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. Analytical cookies are used to understand how visitors interact with the website. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. These cookies track visitors across websites and collect information to provide customized ads. Review the relevant exam preparation guide for detailed instructions on how to prepare. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. You have excellent time management skills and can make decisions quickly. Helping customers and providing technical assistance. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. Come to us in your pursuit of success. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. Apple Professional Training courses are available now at training.apple.com. After submitting my application it was a waiting game. Thanks to her teams help and extra tech training, she got to know our products inside out. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. At Apple, the learning never ends, and team members continually support each other. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Get discovered. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. See which role best matches your experience. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. The cookie is used to store the user consent for the cookies in the category "Analytics". Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. The next 10 days were essentially "Apple boot camp." Theyre so grateful and that feels really good.. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. Learn more about your EEO rights as an applicant (Opens in a new window) . Your day in the Apple Store is filled with a range of focused support and service tasks. Save someone's day. Regardless of the situation, your communication skills can help you be an effective technician. Page Turning Animation is Back! By clicking Sign up, you agree to receive marketing emails from Insider They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. I will never forget them. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on, Apple device management and security company Jamf reported that its. There were crazy long lines, especially for the iPad 2, and the iPhone 5. The cookie is used to store the user consent for the cookies in the category "Performance". Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language We also use third-party cookies that help us analyze and understand how you use this website. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. . You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. When a customer needs assistance, you quickly assess their situation. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. Customer loyalty and satisfaction is their number one priority. By helping Apple maintain strong relationships with customers, you are instrumental to our success. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Youll need to be flexible with your schedule. Different together. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . All Apple certification exams are delivered through OnVuea live, online proctoring solution. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. Copyright 2023 Apple Inc. All rights reserved. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. Apple training delivers everything you need to learn about the technologyonline and on your time. Core training took place off-site and included 15 new employees like myself. Own your learning schedule with self-paced, online courses. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Apple benefits help further the well-being of our employees and their families in meaningful ways.