ebay item marked as delivered but not received

30-01-2014 They point to the delivery confirmation as "proof" that the package was delivered. by htdrag11 Fri Feb 01, 2019 3:49 pm, Post 10:03 AM. You are most likely to get Customer Services Dublin (known to be helpful) in the morning. Give it a few days. How To File a USPS Delivery Complaint in a Few Clicks. Save time and improve your bottom line with eBay fulfilment by Orange Connex, Weekly Chat with the eBay Community Team- 01.03.23 @2pm, Fee changes for business sellers starting from 2 March 2023, Gotta sell em all! before he start dispatching and processing order. I bid, I win, I pay - you deliver Message 2of 14 See Most Recent 1 Helpful Reply You dont have to bother figuring out how to file a claim or request a refund by yourself anymore! 10:22 AM, Go on bear say it say it,sorry bear my tourette's just got the better of me haha, on Yet again, she's told me I need to do it. 11:10 PM, Item marked as delivered but buyer says not received. Mark as New; . Long story short, package was not delivered and as far as I could tell was not left at a neighbor. Item specifics. I would RING Paypal (after the tracking check) and ask to talk to a supervisor. Check in With the Seller Please do not mark on the product box. Smokey Robinson And The Miracles. Added further information here as it can help other buyers/ sellers avoid getting scammed. - Such an expensive item was sent without special delivery or tracking (post office normally advise against it, as 'signed for' post only provides 50 compensation). I also work from home and can see the mailbox from by desk and I have seen "delivery exception" errors that were along the lines that I wasn't home (I was) or that my mailbox was full (it wasn't). The "Seller" could have just posted anything else of a similar weight. Available for both RF and RM licensing. Bally Men's Brown Loafers - Size 9.5 Bally Men's Brown Loafers - Size 9.5 Type & Color: Loafers, Brown Condition: FAIR - The item is in a well-used condition, it may have light scratches or wear and need cleaning - See the seller's listing for full details and description of any imperfections. That wouldn't encourage me to do much. on USPS used to be fairly dependable, now it's hit or miss. The seller refuses to replace the item or give me a refund. I just realized the "Garbage" Purchase History des VAT 20% confusion on when VAT is added to stamp pu New glitch since eBay messed with purchase history. Subscribe to DoNotPay for the most streamlined way to file a claim and request a refund fast! I have gotten to know almost all of my neighbors, in part, because we are constantly receiving each other's mail and re-delivering it ourselves to the proper addresses on our street. Anyway, fortunately ebay agreed to refund me (haven't seen any action yet, but I will wait until tomorrow to give them a nudge). USPS Says Delivered But No Package (What To Do). If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an "item not received" request. eBay Item Says Delivered but Never ReceivedRequesting a Refund If your missing eBay package was sent with Priority Mail or Priority Mail Express, you can request a refund. Still nothing. They had delivered to the right house number but wrong street. Otherwise, if the seller provides tracking information that confirms the package has been delivered, there is no further obligation for a refund from them. In some cases, if your neighbour received your mail by accident, they will bring it to you. I also informed the seller in case it gets returned. We can show you how you can: As if that were not enough, we can also unsubscribe you from a company's email list, stop any annoying robocalls or robo texts they are bothering you with, and cancel any service or free trial you're unhappy with or are no longer using. I checked my porch within 10 minutes of the email being sent originally. If the package was sent to the wrong address, you will be better positioned to explain your situation in any discussion or dispute. Also, the delivery location, why the seller didin't use special delivery (or at least some form of tracking) for such a valuable item and why they aren't willing to share the serial number is beyond my understanding (they should at least report it to police and block the phone if it is stolen). and our 09:58 AM. Strongly suggest folks invest in a video doorbell (with motion detection) or some type of motion sensitive light/camera trained on the front door. Maybe the recipient didn't have a broomstick handy crow.. https://www.perthnow.com.au/news/offbeat/australia-post-worker-throws-package-on-roof-offers-ruthles on I now have the Postmaster's manager's phone number and email. In another case it was delivered to another address (same house number but totally different street names) but they were able to retrieve it. help the there, only being sent around in circles.Please advise. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an "Item not received" request. I requested the seller to despatch it ASAP, as I was travelling abroad in 10 days. A seller's next move will depend on the most recent status shown on the item tracking information. Deliveries may be delayed due to Royal Mail industrial action. Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? This could have happened because the sender did not even add a full address on the parcel, only the street name and postcode (no property number etc). Copyright 1995-2023 eBay Inc. All Rights Reserved. I immediately emailed USPS and the seller, including tracking number. Manage Returns and Refunds Other options for you EBay However, here are things to do as a seller in this situation. Remove very annoying 2 step verification process. few days?? 26-06-2019 Good luck! 23-01-2014 Note that buyers have up to 30 days after the estimated delivery date of an item to report it missing on EBay. Some of the common reasons eBay packages get delayed are: Although its not a pleasant experience, there is good news! If the item shows as delivered, the buyer should initiate a query to Australia Post. Post RM say this is because the sender used 'signed for' without tracking. As the tracking says delivered, you should win a dispute should she open one. The content you are looking for has been archived. eBay item not received but says delivered? I know they will say that you need to get the seller to open the claim, but when pressed, they will do it to avoid someone from HO riding them over their screw up .. on Luckily, the seller posted the item to a location 300 miles away from me, which saved me from getting scammed. I checked and the order was supposed to have been fulfilled by USPS and I went to tracking on their site as well, which also said delivered. I did not receive the parcel even a few days after the estimated date due to Royal mail strike. by go_mets Sun Feb 03, 2019 3:48 pm, Post . Create a USPS. SGA Stock - Remington 870 Magpul design on a classic American shotgun Out of stock MAG460 $109. 30-01-2014 If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can either ask the seller for a refund, or for them to send you a replacement item (if they have one). I requested to have the negative feedback removed and eBay claims calling me a scam artist and falsely accusing me of selling faulty products is not a legitimate reason for feedback . Carrier lied. Topic Author. I think this was FedEx--I called them, they confirmed delivery and maybe even talked to the driver? This tends to involve providing proof of the items value (a PayPal transaction record is one example of evidence) and a copy of the original shipping receipt. by El Greco Mon Feb 04, 2019 11:41 am, Post Sheesh. We would tip him at Christmas if it were allowed (wink, wink). If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. The next thing to do as a seller with a missing item is to make an insurance claim with the shipping company. I will now speak with ebay customer agent to ask them to look into tracking details so that they can refund me. I ordered an item from WA that was marked as posted on the 15th Aug. Tracking info as follows- Received by Australia post Wembley WA Sat 15 Aug 2.28pm Item processed at facility Redbank Qld Yesterday 10.49am Onboard for delivery Bundall Qld Today 6.51am Delivered Southport Qld Today 11.47am Ord. Have it in mind that it is always good for eBay sellers to upload an items tracking information as soon as possible. I can afford to pay the 8000, how do I increase my limit so this As long as tracking shows delivered your money will be released soon. Do you still have an open case? 0:28. Last updated on Oct 28, 2022 14:04:21 EDT View all revisions View all revisions. Y Use our app to draft documents and contracts, get them notarized, or send them using an online fax functionality of our app. Winning bid: 0.99. Ebay requires tracking on everything you sell, otherwise you forfeit all seller protection, because there is no evidence you even sent anything aside from the buyer's word (and lets be frank, everybody lies. by ResearchMed Fri Feb 01, 2019 4:00 pm, Post by djscal Mon Feb 04, 2019 1:32 pm, Post Copyright 1995-2023 eBay Inc. All Rights Reserved. I have seen PO mark items as delivered that showed up a day or two later. 04:16 AM. A close friend worked in a post office in Westchester County (NY) both inside and delivery. This item: TACFUN All Steel M14/M1 Rear Handguard (Clips) Removal and Installation Pliers Tool $29. Ask him to leave feedback. Report all delivery issues via the USPS website. Communication with the buyer before he or she asks eBay to open a request is the best way to try to resolve the issue. Because they got back to me and said it was "left in the lobby with the other packages". There, you will click on the Purchase history link on the left sidebar, locate the item in question, click See request details, followed by Ask eBay to step in. eBay will then review the case and respond within 48 hours. The seller told me she spoke with them and that I can do it. The latest updates and insights for growing your business on eBay, More information on our upcoming eBay UK Events. In my case, the product is sold in both sites but eBay was about 7% cheaper, plus there is no (6.625%) sales tax. - Seller sent something else such as a letter, the postie put it in my postbox and signed for it themselves (any parcel larger than 1cm thickness won't pass through the letterbox, so no way they can force in a boxed iphone). doesn't happen again. They may be able to issue a chargeback or if it's a credit card it might be covered by statutory card purchase protection. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If this is the case, there may be a note about the packages location posted in the system. The purchase is still pending in my bank account. 11:48 PM. Now I am abroad and the parcel shows as delivered. Home Business ideas Internet Based Industry. by htdrag11 Fri Feb 01, 2019 4:30 pm, Post DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? The big advantage of using PayPal is that, unlike eBay, it is regulated by the FSA. and not me getting the wrong item. by mega317 Sat Feb 02, 2019 1:20 pm, Post You can track your package by calling a USPS customer service rep, but note that the reps dont have any additional info apart from what they can find on the official website. Keep working with the seller. It is the sender of the parcel that has to in initiate the complaint with Aust Post. In summary, I (or the building reception) haven't received anything, but the royal mail shows the parcel as delivered. I believe one time the item might have been stolen at my door - a 2nd time it was never delivered (I had video evidence). by iamlucky13 Fri Feb 01, 2019 6:49 pm, Post 2 quarts synthetic 5W-30. Marlin 336 RC 1967 made JM Marked pre-safety Gold trigger 30-30 Description: This is a very nice 1967 made Marling 336 30-30. . According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. Refund options vary depending on the carrier service that you used to ship the package. Yes! The silly seller could have used 'special delivery' (considering the value) than RM 1st Class and we wouldn't have been in this situation. 26-06-2019 There is a new update, the seller sent a message and attached a proof of postage, which has my correct postcode, but strangely RM signed for confirmation lists 'Durham DO' as the delivery location, which is 300 miles away from where I live. I don't have trouble with USPS packages, but FedEx and UPS have taken to tossing packages into the driveway (where I can't see them, since the garage is in the way) instead of leaving them at the front door. The seller will have to prove postage to your address. Usps tracking is often flat wrong. "In response to your claim, the seller has provided proof of shipment, indicating that the item was shipped to you. For E-Z-GO gas (2 cycle) 1976-93. We encourage you to continue to work directly with the seller to, Western Australia Seller Community Connect, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. Here's how to track the package, depending on the carrier service: Just to be fair to the post office, they do deal with a ton of volume, so there are bound to be a bunch of complaints along the way. Ordered an item and the wrong thing item was delivered, Strange Message when Trying to Add an Item to my Basket, Save time and improve your bottom line with eBay fulfilment by Orange Connex, Weekly Chat with the eBay Community Team- 01.03.23 @2pm, Fee changes for business sellers starting from 2 March 2023, Gotta sell em all! In hindsight, it's not worth the risk. Stock photos, 360 images, vectors and videos .Pairs and hatching eggs are shipped in order of full payment being received. Thanks. Money will be released on the date stated on paypal because there's no delivery confirmation to release it sooner. I don't think it was misdelivered, I think the seller sent it to a mate in Durham, but that means they get nowhere near the seller protection offered by the MBG. Use our app to find out how you can return an unwanted item to any company or get a refund for any service. If a buyer is lying about receiving an item, they have probably done so in the past or will do it again in the future. We have a great USPS carrier, same one 5 days a week. Only advise them to open a case with the delivery service. limit. The status says the item was "Delivered to agent," so the item shows as delivered. You do not have permission to remove this product association. You have to wait to see if the shipper can locate your insured package. There is nothing strange in the sellers listing. Amazon Package Sent to the Wrong Address? And stays I need help again. Seller listed 6 The Hi everyone, first time I've had to use this forum. Item not received- tracking says delivered. That's the argument the OP needs to have with eBay, not proving they were abroad at the time, which is actually irrelevant. The little symbols have gone, so you can no longer see if MarketWatch provides the latest stock market, financial and business news. I would also be leaving neg feedback as the seller is not doing the right thing in locating the item and opening a complaint via Aust Post, on I have just checked using a delivered signed for parcel and the website is currently up and running. Just wait. - edited Tracking will allow them to see whether the item is late or has been delivered to the wrong location. If I cannot drink Bourbon and smoke cigars in Heaven then I shall not go." George Washington 1 Cent Stamp - Green - Looking Right - Lot Of 2 at the best online prices at eBay! Quietly & calmly explain what has happened & ask them to either retrieve the parcel or open a compensation claim based on wrong delivery from their distribution centre. 90 minutes later package was brought to my front door my a different carrier who was handed it and told to bring it to me immediately. receive. If however the system indicates, that your driver completed the delivery and received a signature then it is possible that some neighbor or nearby resident signed for the package. A package sent with Priority Mail has to be delayed for five or more days to be considered missing/lost. This has happened to us on a few occasions and they have more specific details. and offered 30 she accepted. AU $96.87. Because the seller was able toprovide proof of shipment, we cannot reverse this transaction or issue arefund. Should I be RMAs cannot be extended or re-issued. 01:37 AM, on Is Getting a Refund for a USPS Late Delivery Possible? I'm not allowed to protest. Anglia Clipper Services Standard Scissor Sharpening Service. Seems thatsome need to learn the rules? Learn more - opens in a new window or tab. If eBay decides that the buyer is being honest about not receiving their item and/or the item in question can not be located or confirmed as delivered, eBay may rule in favor of the buyer. The item is probably useless now and eBay will issue a prompt refund out of my account when they are notified I received the item. I ordered off of Ebay and USPS marked it as delivered within 2 days. The Financial Ombudsman Service might also be an option, but that would depend on the details of 'delivery'. end up losing this package I will count it as a 200 dollar lesson on the differences between customer service of PayPal/eBay and Amazon. Yet, I never received it. How Ship Your First EBAY Item As Seller (Bulk Shipping Add Tracking Label Sold USPS Cheapest Way) Ebay Inventory Api Tutorial in Postman How to Create & Sell Digital Printable Art? A group video call means winners will get to talk to all the members for Our address is 7940 S. Valley View Blvd, Suite 100, Las Vegas, NV 89139 All pick up items must be retrieved within 14 days from the date payment was recorded. It seems to me that your issue seems to be with Australia Post, and not the seller, yet you have left them unfair negative feedback,and smashed their DSR's. Since the seller have escalated the case to ebay, there is no option for me to add any futher info, no message option! I have won auction and paid for item. 05:22 PM. Create an account to follow your favorite communities and start taking part in conversations. I don't want to accuse, but equally I am struggling to understand how a parcel directed to me was delivered 300 miles away, with someone signing as me and that too using a non-insured service despite the value. Usually buyers are given multiple shipping options, free or cheapest shipping which is Only tracking. dresses on one listing. Reasons for this are many, and solutions are few. If you use our app, you'll have no trouble filing FOIA requests, passing government exams, reducing property taxes, as well as drafting legal documents and getting them notarized in a single app! by fru-gal Sat Feb 02, 2019 5:32 am, Post This penny can be worth more to a collector who values it for the gold and for the coin itself. The USPS has been pretty unreliable here lately so I'm sure it's their fault. If your package says delivered but you never got it, then the first thing you should do is check whether there was anyone else in your property that may have accepted the delivery on your behalf. by djscal Sat Feb 16, 2019 1:44 pm, Post by htdrag11 Sun Feb 03, 2019 3:44 pm, Post I'm not suggesting that the seller take the hit. Is Getting a Refund for a USPS Late Delivery Possible? Item marked as delivered but never arrived. Have it in mind that once the buyer has less than 5 feedback ratings and/or has been an eBay member for less than a month, chances are you are dealing with an untested customer. by 2pedals Fri Feb 01, 2019 3:57 pm, Post Saturday-Sunday: Closed for Pick-Up Pick-Up Customers must provide their picture ID and order number to receive their order. You can start by submitting an Item not received request. the buyer said she has the item for a few days and ebay told me they have to wait till there is confirmation. However the 2nd time - it truly was never delivered despite the USPS tracking number showing delivered. Avid user of forums on variety of interests-financial, home brewing, F-150, EV, home repair, etc. but when I click the button thr next stage doesn't complete. 05:23 PM. Ring Royal Mail - google 'Royal Mail Customer Service' - the first response to that will be their number. . She would have supplied the lodgement receipt to Paypal in defence of the claim as a tracking number that doesn't show delivery to "your" suburb confirms delivery to the wrong address and doesn't comply with proof of postage requirements, that is the seller didn't win the claim on a tracking number alone. What did the AP site show against the tracking number? In case you want to file a USPS insurance claim, we got you covered as well! I am trying to ask eBay to step into a dispute with a seller. 26-06-2019 by Rupert Fri Feb 01, 2019 3:56 pm, Post by RickBoglehead Sat Feb 02, 2019 5:14 am, Post Is that really what she said? Heres how to track the package, depending on the carrier service: Once the buyer tracks the package and confirms its still on the way, they should: If the eBay buyer still cant find the package or sees that it was delivered to the wrong location, they should file a claim and get a refund from the courier. In those instances the item arrived the next day. This happens with virtually every package we order from Amazon, I can all but guarantee it is your local post office. There are CCTVs in every corner of the building.- I have been asking the serial number for the phone seller despatched, but they have been giving several reasons not to share it (parner forgot the written note in the mobile store, wife died, they don't want to help because I opened an ebay case, etc.). As mentioned previously I bought an item got sent a different inferior Anyway, I added a further argument that I am abroad, because ebay believe the parcel was delivered to a correct address (I don't know what is their source, if RM told me otherwise). after my own ' investigation' I was able to p Hi I have recently encountered problems bidding near the end of auctions Is this not enough for ebay that me or someone authorised by me haven't accepted the parcel and since someone has clearly signed for it falsely it appears rather 'stolen', than 'lost' ? ebay item marked as delivered but not received. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. by htdrag11 Mon Feb 04, 2019 2:56 pm, Post However he asked me to pay Hey guys, I'm at a loss as of what to do. How Late Does FedEx Deliver Packages, and How Do You Get a Refund? I have a high degree of suspicion that the USPS in my city reports things as delivered when they have not, in fact, been delivered. on Reddit and its partners use cookies and similar technologies to provide you with a better experience. If the tracking details show that the item has been in transit without movement for more than 7 days (10 for international shipments), refund the buyer the full sale amount including the shipping cost. by criticalmass Fri Feb 01, 2019 9:00 pm, Post Section S12.1L of Paypal's Australian User Agreement states that Buyer Protection for items not received is eligiblewhen the seller doesn't provide proof of postage, that is when the buyer does hold proof of postage, a buyerdoesn't meet the eligibility criteriafor protection against items not received. Origin. USPS allows you to file claims if your package is lost or you receive a damaged parcel. by corysold Fri Feb 01, 2019 3:54 pm, Post More often than not, when buyers and sellers find themselves at odds over whether a package was ever delivered, it is the shipper that is to blame. If all she did was post in a regular satchel that has the tracking number and not signature required you should get your money back. It's PRINCIPAL, not PRINCIPLE. We'll also help you do boring tasks quicker or take care of them entirely on your behalf. on 12:47 AM. I'm too frusrated right now. Open a paypal dispute for item not received and escalate to a claim. USPS is the most trusted delivery service in the USA. You are in the control group. Estimated delivery dates - opens in a new window or tab include seller's handling time, . appeal this decision because I have a receipt of my return from the post In addition, if the seller does not have any kind of tracking information, the resolution is the same. by jabberwockOG Fri Feb 01, 2019 5:24 pm, Post Around here the USPS is lazy and scans things as delivered when they're put in the carrier's truck, and then at some point over the next 2-4 days the carrier actually gets around to delivering the package to the door. Our local post office pulls all kinds of tricks, including last year finding our local postman tossing thousands of pieces of mail directly in a garbage bin because he did not want to deliver them. As online sales become a bigger percentage of their businesses, sellers are putting increasing expectations on shipping services to deliver within specified times. I contacted multiple times to say it is the wrong address. by corysold Fri Feb 01, 2019 5:21 pm, Post Since there is no tracking info other than 'accepted at post office' and 'delivered' there are several possibilities -. - I have passport stamps to prove I am abroad. If there was, then they may have simply forgotten to give you the package. In this scenario, should the courier fail to locate and deliver your eBay package, it will be considered lost. Briggs & Stratton 18 HP VANGUARD Model Series 350700 Email: Oil Capacity 56 fl. The RM advisor further added that "they don't think the sender will make this easy by asking RM this information, as they have clearly made a mistake by not adding a full address, and since they have sent such a valuable item using a non-insured service, they will only get 50 compensation". I ADVISE you to seek ADVICE. . This reflects doubt. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you paid by credit or debit card, contact your card issuer for advice. In fairness to them if an item is stolen at the door - I can understand that they cannot be responsible. Condition: Very Good. by El Greco Sun Feb 03, 2019 3:17 pm, Post Therefore, I find eBay's stand here unfair. File your non-reception with Ebay, call Ebay Customer Service (if the seller hasn't already), and tell them the story. I cannot AU $16.05 to AU $25.36. by alex11 Fri Feb 01, 2019 5:51 pm, Post We are here to explain all you need to know about package delivery and the steps you need to take if your parcel is missing! Privacy Policy. We use the info you provide to send a claim for youall you need to do is complete the following instructions: We send your claim to the USPS claims department, and you are all set! So far they have only sold 17 items and all of them are chargers/ cables. The purpose of this item is to hold the blade and seal in place at the . eBay Item NOt Received - but DELIVERED. I've had it happen where it was labeled "delivered" on one day and two days later the package actually arrived. one. Free delivery for many products!. Buy Marlin 336 . by mega317 Fri Feb 01, 2019 4:14 pm, Post Most times, the missing shipment situation will more or less get resolved and your package will be delivered. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? Hi, I made a quick vlog for my first video call with idol experience Ps. You can always tell, too, because the scan says delivered at some odd time like 9:44 am when the USPS carriers never get here until mid-afternoon or later, ever, ever. 10:38 AM. If the item was sent 'Signed For' and you put the tracking number into RM Track and Trace, you will be able to see a map of where the item was delivered to and the GPS co-ordinates, irrespective of whether you were the sender or the recipient (or anybody at all for that matter). some reason, the items listed with far too much whitespace, only one or Check if it was delivered to the wrong address. which prove I and my family weren't even present in the UK to accept the parcel, which means someone has falsely signed for me. Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.