Even though the company does make an effort to combat scammers, there are Instacart scams to watch out for. Instacart reserves the right to modify or cancel the Guarantee at any time. Kelly, was very argumentative and kept blaming the double charges on BMO Harris. However, if you cancel your Instacart order after a shopper has already picked it up and started shopping, youll need to call Instacart or email them to cancel the order already in progress. Your speed isn't a factor for batch opportunities, and you won't be punished for slower speed, but keeping . Store won't give a refund for Instacart purchase unless it's Kroger online pay and select others. In some cases, delivery drivers will drop off your groceries at the wrong address, leaving you stuck with no food and out of money. For an order placed through the Instacart App, follow these steps: 1. As mentioned, a damaged item report is absolutely no skin off my nose as long as you 5* me. I just wanted to know how to return it without a receipt or exchange it since the thing I got instead is the same price. Winterlover35 2 yr. ago. Hopefully, this doesnt happen often, but on occasion shoppers may not pay attention to what theyre grabbing and get you something expired. They would not honor the listed price on the Instacart web site. And if I happen to be in the club, do not charge me. Once there youll see an option to add the items to your cart again or view the receipt. February 4, 2023 spoke to another representative regarding holds equal to $468.18 over the payment of $223.18 Click the 3 horizontal lines in the upper left corner and select Your Orders. I also tried opening a second table at the bottom: <spawnabletypes>. Plus, they cancelled my ENTIRE ORDER! ComplaintsBoard.com is a leading complaint resolution website on the Internet. At the top youll see any refunds you may have had while the shopper was fulfilling your order and the store was out of items. If your order is a fairly large order, odds are shoppers wont want to take it on. Low ratings "may" affect a shopper's ability to select the best highest paying orders to shop. Youd just have to figure out if you want to place the same order at a different time or brave the unknown and venture into the grocery store. If the shopper doesnt get approval, theyll refund the items. For example, if another store happens to have a certain item in stock on a day when a customer places an order, Instacart makes it very simple for the customer to make their purchases from another . 97K subscribers in the InstacartShoppers community. Is there a way to tell instacart an item is defective by no fault of the shopper? You can call them at 1-888-246-7822 or use the Contact Us option found within the Help Center to start a live chat. . Certain order types (e.g. Too many bad reviews can lead to their account being deactivated. It all depends on the service you signed up for. Select the reason for the refund (wrong item, missing item, damaged item, etc). You may not be eligible for a refund in some cases, but Instacart will happily give credit in lieu of a refund. Shop for items from stores near you, with a selection of more than 500 retailers and trusted local grocers across North America. and you might see a refund option instead. If the Instacart customer doesn't have any instructions and an item is out of stock, the Shopper can message the customer and see if they'd like a replacement. Can't Instacart check the chat logs? We sometimes earn affiliate links when you click through the affiliate links on our website. So I wake to find my instacart account has been hacked and someone is shopping and having items delivered to a hotel room across the other side of the country - mind you it is a hotel room with a room number the chat history has the person talking to the shoppers and telling them to leave the items outside the hotel room. If someone has been burned, theyll usually review. For our $250 order, Instacart's service fee was usually $15, and it climbs higher if you don't opt into its annual membership. In one scam, some Instacart customers have noticed that they have a separate charge for extra items on their accounts. I'm so sorry that happened to you. At some stores you'll also pay big markups on items when ordering through Instacart. Here are 8 things I wish customers would stop doing. In some areas, you can even get alcohol. Whatever some of these people really suck, and as far as I am concerned, can go to the store themselves. 7:00 AM PST March 3, 2023. Poor quality replacement - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform. Other times, youll get faulty products or be missing entire items, so of course, youll want your money back in those cases. Select Submit. Like Instacart, you get a personal shopper who will pick up the items on your list from various local stores, including Kroger, Target and CVS. Unless they gave you a four or less star rating, why worry about it? Get Vero Coffee & Gelato Eli's Strawberry Cheesecake Gelato delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. Also your an awesome human for caring about the shopper! This happened to me. Bank account charged with $223.18 By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Why would you go to the store, with rancid food, for "credit"? The original amount of 92.36 remains on my debit card which means that the original delivery amount was charged when items were missing in the redelivery. Nah, not when you paid delivery fees, service fees, marked up prices and tip because you needed it delivered in the first place. Also mandatory gratuity that cant be changed without really solid evidence of a screw up would be helpful. However, as long as you take the right precautions, you should be able to continue using the platform, either as a Shopper or a customer, with relative ease. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. Select Report safety issue under Other issues. If you feel unsafe or need emergency services, please dial 911. 5. Im looking to sue the company. Brett Helling is the owner of Ridester.com. This was a Publix in Fayetteville, GA. This seems like a massive breach of confidential credit card information. Bank account charged with $223.18 If you notice bot activity, you can report the user to Instacart. For one, you can only accept one order at a time. If you can't advise me you will not be bringing my stuff, just say so and don't have me waiting while you keep changing the delivery date. Shop online & get your groceries delivered directly to your door in as fast as 2 hours. In some cases, the shopper can also enter your information manually. You won't see refunds in your Instacart account. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Either a Shopper or customer is using Instacarts policies and system to their advantage. NOTE: Not all item issues automatically trigger a credit. Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. I sent this to a friend who has been an Instacart shopper for quite a while. What is the future of fast food' There is no longer a dollar menu. Credits will automatically apply . Get Marilu's Turkey Gravy delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. for most orders in California, or for Costco or Walmart orders nationwide. If you find yourself in possession of expired foods, whether its fruit, meat, or something else, Instacart will gladly help you get refunded for those items. The screen will also display a Reorder, Receipt, and Chat History options. The 70th percentile of wage-earning households bring in $107,908 annually and we base spending on that number. Thank you for being concerned! Bank account charged with $245.00 Instacart is one of the best grocery delivery services available, but its definitely not perfect. A special [censored] you very much. Unlike other Instacart credits, found in the Credits, promos, & gift cards section, a refund will not show up in your account. Just a report on the order. The expiration date has not passed and the package was sealed, so my shopper wouldn't have had any way of knowing it was bad. billing should be reduced to reflect the items not delivered in the redilivery. Damaged items. Any credit issued shall be subject to theInstacart credit termsand may expire. Please contact Instacart Care if your alcohol items are damaged. If not, I'll just drop it, but I feel really bad about not being able to leave a rating and bigger tip. Click the 3 horizontal lines in the upper left corner and select, Authorization holds, recurring payments, and unknown charges. Waiting until the order has already been picked up to cancel it isnt the best move because itll be a hassle for you as well as the shopper. Were on the road to 100,000! and certain items may require in-store returns for refunds. I was already late for holiday evening and the only open store was far. Or if the damage to the package means its an "unsealed" food item, I would likely report that as well. Instacart's Twitter feed is rife with complaints from customers accusing personal shoppers of stealing their groceries at a time when more people are out of jobs, behind on rent and afraid to go . His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. Instacart may deny any request or revoke a credit if we suspect fraud or abuse, or if we determine the customer directly or indirectly caused the order issue. New comments cannot be posted and votes cannot be cast. sometimes you can still have contact with them because if the driver. If you selected an item issue, choose the affected item (s). They hope that the customer wont notice, and theyll be able to keep the extras or return them for cash or gift cards. The good shoppers are now stuck with the crappy fraudy customers while the revolving door of new hires continues to turn. Although I am a new shopper only been doing it a few months I am confident Ik what a damaged watermelon looks like! Below are eight of the most common Instacart scams. Instacart shoppers arent perfect, and sometimes they find bad apples (literally) or choose a bad substitution. If youd rather speak with an agent, theres a call now feature inside the app. Contactless delivery and your first delivery or pickup order is free! Sometimes there arent enough shoppers for that day or they simply dont want to take on the order, so instead of you waiting in limbo, your order is canceled instead. Thank you. One just recently complained about damaged items even though I was in constant contact with the customer, sent her pictures of the items BEFORE I purchased them. and I could only log in with a password. This process is fairly straightforward, as Instacart will work with you to get a refund issued to your choice of payment method. However, there is a small line of credit in case the Shopper needs to buy a replacement. However, you have to reach out during the given timeline, otherwise you wont be eligible for a refund. . Time is running out for you to score the biggest savings on passes to TechCrunch Disrupt 2023 the original and always-evolving conference dedicated to early . When Instacart lowered our base pay, it also removed item commission. The customers suck and honestly the companies suck! An Instacart Shopper is instructed to only buy the items on a customers list unless they have the customers approval. Grocery delivery services can be an immense asset for a busy person. These extra items are charged by Instacart Shoppers. I had left 2 christmas presents at her door as I walked back to my car to call them to see how much longer they were going to be before they arrived. An Instacart account credit is instant, whereas a refund credited to a bank account or card can take 5-10 days. I have contacted Instacart multiple times about this matter to either be ignored or get no resolution.