This role may require working in shifts, so flexibility is a plus. Former receptionists are always in high demand due to their great customer service skills and ability to connect with customers. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. They need to know how to use office equipment. Receptionist Job Description. As you create your front desk receptionist job description, make sure you make it clear that a friendly attitude is an essential quality of an applicants' skills. Business Transformation Lead Job Description. For example, not only do receptionists generally need to have basic computer skills, but they also need to have the ability to manage and operate a multi-line phone system, stay level-headed during moments of stress, and be both friendly and effective communicators. She often confirms bookings in writing, using a computer to prepare letters or send emails. Kelly is an SMB Editor specializing in starting and marketing new ventures. As an IT support specialist, youll be asked to troubleshoot issues with a wide variety of tools. But these qualifications are desirable in an effective and efficient receptionist. They should also be able to understand human behavior, so they can help customers feel comfortable and welcome. Receptionists are responsible for handling customer interactions and managing customer records. Among lead receptionists, 91.9% of them are women, while 8.1% are men. A medical receptionist works at the front desk of a medical office providing assistance to patients and visitors. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. ), (Tell potential candidates about company history, culture, mission and vision. Though it's not necessarily reflected in their salary or title, receptionists can become the most powerful people in the office. They are tasked with managing their office tasks while also answering calls from customers, answering questions and helping visitors locate the correct office. There are many things to keep in mind when training a successful receptionist. Build sustainable relationships and engage customers by taking the extra mile. In today's business world, front desk management is a critical role that oversees the flow of people and products through an organization. Something went wrong. Please try again later. Growing your career as a Full Time Retail Lead Receptionist is an awesome opportunity to develop relevant skills. Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. They organize and assign tasks to front office team members in order to ensure that everyone is effective in their responsibilities. To be considered for the position of senior receptionist in most organizations, there are certain vital skills, knowledge, and abilities employers normally expect applicants to have, which include the following: Hint: Since the above skills and qualities are what employers look out for when hiring, you can also use them in making your resume, as long as you truly possess them. Make your front desk receptionist job description easy to understand by writing it in a concise way. The major role of the senior receptionist is to ensure that the reception unit of an office runs efficiently, and that all reception duties are attended to. Receptionists interact with clients, customers, delivery staff, and other public service members throughout their day. Try ZipRecruiter today by creating a free account! This means if you click on the link and purchase the course, we may receive a commission. The job of the front desk leader is to ensure that all tasks are completed correctly and on time, so that guests can have a good experience. They also provide general administrative support, such as scheduling meetings, handling transcription, printing, photocopying and faxing, as well as making travel arrangements and assisting HR teams. Assisting colleagues with administrative tasks. Learn about the key requirements, duties, responsibilities, and skills that should be in an office manager job description. Responsibilities. The duties of a receptionist can vary depending on the company and its key functions. Before joining the team, she was a Content Producer at Fit Small Business where she served as an editor and strategist covering small business marketing content. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills. Also tell them what they should include in the application, like rsum, certificates, references, etc.). A receptionist is primarily responsible for welcoming the visitors and providing them with the support they need. The Forbes Advisor editorial team is independent and objective. Jr. Lead Receptionist Resume. Many front office managers work well over 40 hours a week, although during the low season these hours may be considerably less. Receptionists who work for large or complex companies may be expected to have more experience and qualifications. head receptionist You will welcome guests and greet people who visit the business. Receptionists are gatekeepers. Answer and direct phone calls in a polite and friendly manner, Welcome visitors in a warm and friendly manner, and answer any questions visitors have, Maintain reception area and all common areas in a clean and tidy manner at all times, Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer, Keep detailed and accurate records of visitor requests and of calls received, Receive deliveries; sort and distribute incoming mail, Take inventory of supplies and restock as needed, Maintain the general office filing system, High school diploma or general education degree (GED) required, 2-3 years of relevant experience in an office environment, Demonstrated ability to read, write, and speak English, Comfortable multi-tasking and prioritizing tasks without guidance. The most common degree is a bachelor's degree degree with an business major. They may also feel stressed from their lack of knowledge about the company's products or services. A receptionist may also be responsible for providing support when needed, such as when a customer is having a difficult time. Out of all the resumes we looked through, 19.9% of lead receptionists listed patients on their resume, but soft skills such as communication skills and computer skills are important as well. They log issues or requests and pass them to the correct member of staff, provide information and advice to guests and act as ambassadors for the hotel. Their communication skills, telephone skills and politeness are important in greeting clients and representing the company. The position of team lead is found across all industries and companies. The job description of the receptionist who works in a veterinary hospital involves providing accurate information to inquiries from clients and other members of the public. ZipRecruiter is one of the leading online job search engines, with salariesranging from 24,000 to 32,000. Work the switchboard. Medical Receptionist Responsibilities: Greet and attend to patients in person and over the phone. The average lead receptionist job description intro is about 206 words; The responsibilities section contains an average of 11 bullets points; The requirements section contains an average of 3 bullets points; Find Better Talent in Less Time. Receptionists oftentimes advance into administrative assistant roles. They keep a note of any messages and contact information they receive and send it to the office manager. Receptionist Job Description. Some Receptionists may benefit from a college education, but most need a high school or GED and some may not. Receptionists need good communication skills and a high school diploma or equivalent to be successful in the job. First and foremost, smile often and avoid eating and chewing gum. Any company would find the following skills in a receptionist invaluable -. Follow communication "scripts" when handling different topics. His/her job description entails receiving guests and welcoming them in the warmest way possible and answering telephone calls. All rights reserved. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent. They work closely with the office staff to make copies of mail and fax documents. They will be responsible for carrying out receptionist duties alongside supervising and guiding the team they lead. Our Receptionists duties include offering administrative support across the organization. Organizationally, they are great at multitasking and problem-solving. A Front Office Manager is responsible for all aspects of customer service, fromliaising with customers through to managing the office's day-to-day tasks. Ideally, receptionists do this with a high level of professionalism and courtesy that leaves a good impression and builds upon a solid reputation. After extensive research and analysis, Zippia's data science team found that: There are a growing number of exciting, well-paying jobs in todays tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. A Front Office Manager must have excellent written and verbal communication skills. Many companies hire receptionists as entry level employees and they are expected to have no experience. A receptionist is often called a front desk clerk and they perform certain tasks that are associated with a front desk clerk. Our company is growing rapidly and is looking to fill the role of head receptionist. The receptionist is responsible for maintaining the order in the office and helping to keep things clean. They should also be able to read people's faces and sense when they need assistance.If you are interested in becoming a receptionist at a company, please submit your resume online or call them at (800) 993-9494 today! They may feel stress from having to manage high call volume and administrative requests from staff. When you post a receptionist job listing, you should think about the reception job duties that you need your employee to handle. The second shift typically arrives at 3pm to 12am, and overlaps for an hour with the morning shift. Able to contribute positively as part of a team, helping out with various tasks as required. Missing something? By clicking Accept, you consent to the use of ALL the cookies. Their duties include answering and transferring phone calls to employees, sorting and delivering mail to employees and greeting visitors when they arrive for meetings with management or sales staff. Work efficiently with minimal supervision, exercising independent judgment within stated guidelines. It is easy to communicate with the receptionists being organized. A Receptionists duties and responsibilities include greeting visitors, helping them navigate through an office, and supplying them with refreshments as they wait. Hire better with the best hiring how-to articles in the industry. Job Description. You put them at ease with a calm and friendly demeanor that exemplifies the Legacy mission. But opting out of some of these cookies may have an effect on your browsing experience. Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs. A receptionist is often used to greet visitors and help them as needed at most companies. This compensation comes from two main sources. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent. They provide great customer service and are always willing to help with any questions or concerns that you may have. Please check out our other requirements. A receptionist is looking to make a workspace free of stuff. Front desk receptionist work description also entails enforcing basic security procedures in the organization by monitoring log book, notifying the security officer about unescorted guests and emergency situations; and also assisting in issuing guest passes and employee ID cards. They must also be able to multitask under pressure. Some of the most exciting jobs for former receptionists include being a sales associate, cashier, or administrative assistant. These positions offer great opportunities for advancement and earn good wages. You also have the option to opt-out of these cookies. The highest earners make an annual salary of $38,500. Good communicator. For the employment history section, the sample job description given above emphasizes the functions of the senior receptionist, which can be used in completing the section. Read what Lead Receptionist professionals have to say about their job experiences and view top companies for this career. A receptionist is more focused on just answering calls and dealing with customer questions, while a front desk professional focuses on check-ins, check-outs, and reservations. The senior receptionist is one who represents an organization in a friendly and professional way. Sign up for Workable's 15-day free trial to post this job and hire better, faster. Information provided on Forbes Advisor is for educational purposes only. The average lead receptionist salary is $31,289. To hire an employee, a business must get an employer identification number (EIN) from the IRS and any required state and local tax IDs, register with the states department of labor to start paying an unemployment insurance tax and buy workers compensation insurance. Strong work ethics. Post incoming checks as instructed. Therefore, to succeed on this job, the receptionist must make it a priority to learn about all his/her clinic's procedures. include: Desired experience for Prior experience as a receptionist or in a related field. This entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. The best receptionists are detail oriented. A good paper about Project Leader job guide. Receptionists are aware of almost everything that occurs in the office. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. The minimum requirements for a candidate should be detailed in the specifications. They answer and transfer phone calls to employees, sort and deliver mail to employees, and greet visitors when they arrive for meetings with management or sales staff. Oversees the daily work load of the CSS staff, including assignments, work flow, problem-solving, etc. They may also be involved in providing support to other office staff, such as secretaries and administrative assistants. Notify residents of incoming packages. Job Skills. Whilst ascertaining information employee must be polite cordial and helpful to the guest. She writes about technology and small businesses. Job Description - Retail Lead Receptionist - Start Now. Send jobs to 100+ job boards with one submission. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Shweta is an author and freelance writer. Please review the list of responsibilities and qualifications. This resource pool position may be required to work in Oregon and/or Washington. Monitor main entrance and parking area via monitor screen at Reception area. Zippia allows you to choose from different easy-to-use Lead Receptionist templates, and provides you with expert advice. Assisting clients in finding their way around the office. It is important that candidates are aware of your needs and that they are able to NationMaster. Sample responsibilities for this position include: Qualifications for a job description may include education, certification, and experience. in As a Receptionist, you will be the first point of contact for our company. Once you find an organizational system that works for you, handling the minutiae of the job could become easier. A receptionist would have to organize the front desk and ensure the office is well organized in order to fit in with the organization's character. Multitasking and stress management skills are essential for this position. Greets members, patients, visitors and others and provides complete and meaningful information. Head receptionist This entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. Participates in ensuring patient's comfort and personal care activities. To be successful in this role, you will need excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel. Use the receptionist job description and duties above to get started and add to or expand on the skills and qualifications youd like to have in your next hire. All Rights Reserved. Some receptionists make a lot of money, and others only make a little bit. Responsibilities for head receptionist Monitor main switchboard, direct calls and/or take messages Monitor reception emails and action accordingly Ensure reception, office and meeting room environments are clean and tidy at all times Administer visitor sign in process and provide site inductions It makes your resume more compelling. Share your experience anonymously. The top three keywords people who held Lead Receptionist descriptions listed on their resumes are Receptionist (appearing on 21.45%), Customer Service (appearing on 17.73%), and Scheduling (appearing on 15.71%). Receptionists are employed across almost every industry.Receptionists generally have a high school diploma or equivalent. He/she will be responsible for supervising the receptionist on a daily basis and ensuring that all functions are carried out in accordance with stipulated protocols and procedures. The first shift typically arrives at 7am to take over from the night shift and help out during the day. Communications skills. Furthermore, receptionists are able to work under pressure. They have good practical knowledge of MS Office, including Excel and Word, and are proficient in English (oral and written). We are on the lookout for a creative Retail Lead Receptionist to join our diverse team at Visionworks in Louisville, KY. When it comes to receptionists, it?s important to have strong technology skills as well as good soft skills and emotional intelligence. It's anonymous and will only take a minute. Americas: +1 857 990 9675 A Receptionist, or Administrative Assistant, is an individual who acknowledges customers when they arrive in an establishment and handles paperwork related to their position. Please review the list of responsibilities and qualifications. There are certain skills that many lead receptionists have in order to accomplish their responsibilities. The lead receptionist also helps in facilitating effective communication between his/her agency and its customers. Starting wage: $18/hr. They must be able to work well with others and be able to oversee an office's day-to-day operations. Candidates can prove their skills with Receptionist certificates from some community colleges. Post A Job For Free, Promote It For A Fee. However, regardless of what your salary is, it?s important to be able to do your job well and take care of all the people who work for you. She checks them in and out, and gives them their room keys. Americas: +1 857 990 9675 Also, if you have someone to handle some of the administrative tasks, omit them from here. This position may include managing customer service, issuing tickets or passports, and more. If you dont fill all of the qualifications, you may still be considered depending on your level of experience. The receptionist would be badly hurt if anything lost in the message was not found. Lead Medical Receptionist jobs Sort by: relevance - date 2,609 jobs X-Ray Technologist / Pediatric Medical Assistant Brave Care Portland, OR $25 - $28 an hour Full-time 10 hour shift Easily apply Must have the ability to pass the OSHA required medical evaluation & fit testing.