MARTA Mobility. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. MARTA is a stable in Atlanta and people stay with them till retirement. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). MARTA Mobility. A $5.00 replacement fee will be charged for all subsequent replacement cards. A MARTA Mobility Service Agent will explain the service and/or mail an application. Operators are not permitted to handle service animals. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. Same day cancellations are cancellations made on the date of travel. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. Rail stations have both elevators and escalators. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. Student Program (K-12) Group Discount. Additional companions will be allowed on a space available basis.
4. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. A CCR will return the call and complete the reservation. A MARTA Mobility Service Agent will explain the service and/or mail an application. Please indicate if no return trip is necessary. Train Hours. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. Regular Breeze Cards are not accepted for Mobility certified customers. The customer may write a letter requesting an appeal to:
If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. 2424 Piedmont Road, NE
Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Weekday: 4:45 AM - 1 AM; . Riders' Advisory Council; MARTA HOPE Program; . Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator
Visiting customers must provide verification of their eligibility to MARTAs eligibility department. Atlanta, GA 30324-3330, Via Fax:
Name, address and telephone number
Customer Service. MARTA Transit; Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Customers are responsible for providing access to gated communities or secured complexes. Click hereto access the Mobility Reservation System. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). CCRs will provide a Ready Time when the trip request is confirmed. If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. University Program. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. Indicate the use of a service animal, if applicable. Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. Call 404-848-5000 and start your Balance Protection. The customer cannot depart earlier than 4:00 PM. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. Customers must make all changes prior to the date of travel. Five Points Lost and Found Office is temporarily closed. The position pays very well also. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. Claim your pass with the appropriate voucher links above. MARTA Mobility. . MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. to request that an application be mailed or emailed to you. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. https://pass.itsmarta.com/Account/Login. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. The thirty (30) Minute Ready Window will begin at the stated Ready Time. MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). Superintendent of Mobility Operations
When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Riders' Advisory Council; .
Door to Door Assistance is available upon requests (see pages 5 - 6). MARTA Police (Non-Emergency) 404-848-4900. Using tobacco or electronic cigarettes or vaporizers is prohibited. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station
For more information, please call Customer Service at (770) 427-4444. MARTA attained the Silver level of recognition for its sustainability efforts. If a card has been confiscated due to usage by any unauthorized property. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. Customer Guides and other written materials are available in alternative formats. Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642
Simply tap your card on the Breeze target wherever your riding. I think that things are what you make it. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. Assistance for TDD Users: (202) 366-0153. (Forsyth Street side of the station)
It is the operators responsibility to ensure that mobility aids are safely secured. breezecard.com. We apologize
PCAs travel at no cost when accompanying the eligible customer. 404-848-5826. Mobility Fares. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. Partnership Program.
that the online Mobility application is currently unavailable. Conditional eligibility (some trips). Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended.
Local, Express, . MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. However, a replacement fee will be charged for each lost or stolen card. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. Click this link[
The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. Should an application be denied, the applicant has the right to appeal. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. To request an alternative format, please call MARTA during normal business hours at. Everybody needs their own. Customers are allowed to bring bikes on buses that are equipped with a bike rack. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions.
PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. Click this link[
Customer gets off work or finishes school or appointment at 4:00 PM. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. Also, only you are allowed to use your Reduced Fare Breeze Card. traveltraining@itsmarta.com. Learn more. The assigned Mobility Bus is scheduled to arrive during this time. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1.