As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia This is a 6 months project and we offer Full Time Shifts (Rotating). Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Explore open roles at Alight. View similar Customer Service / Guest Services jobs below. Alight Easy 1-Click Apply. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Career Development & Growth: We provide ongoing training, coaching and development. These teams are a critical component of Alights health care,retirement and HR-delivery services. Benefits start on your first day of employment, Programs & activities that give back to our. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. * Call Center and Hospitality experience preferred. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. Customer Care Representative Human Resources. These teams are a critical component of Alights health care,retirement and HR-delivery services. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. Ten paid holidays per calendar year (8 fixed and 2 floating). Our story. You're able to quickly input and retrieve data while working with the customer on the telephone. We strive for Excellence Every Day by collaborating with our clients and colleagues. At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Want to receive job alerts for similar jobs? Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi Acknowledging and resolving customer complaints. Customer Care Representative Greater Toronto Area, Canada. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Customer Care Representative Human Resources. To deliver on this purpose, we do things differently. View Job description, benefits and responsibilities. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. * Use productivity and quality data & metrics to achieve superior customer service results Scroll down below to view similar jobs . The mission of our customer care teams exemplifies the need for humanunderstanding. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. We want towelcome you to learn more aboutAlight and our Customer Care team. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. This job listing has expired and the position may no longer be open for hire. Full Time Are you interested in helping us shape the future of work and life for organizations, people and their families? The estimated additional pay is $2,234 per year. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Our commitment to Diversity and Inclusion. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Visit the company website to obtain information on the company and review the job description prior to your interview. You can deactivate or delete job alerts by clicking the button below. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Be Real with Alight and help us re-imagine how people and organizations thrive. You have Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. We promote healthy lifestyles and flexible work arrangements for our employees. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Posting id: 823465203. Because transformation takes a workforce. Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. We recognize the importance of a work life balance. The estimated base pay is $36,558 per year. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language Learn how this feature works. then the employee has changed 1 company and 1 job. Customer Care Representative Tasks. * Create and update employee files in database, as authorized. Alight Solutions offers a promising . Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). We strive for Excellence Every Day by collaborating with our clients and colleagues. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Browse by city or country to find one in your region. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. View this and more full-time & part-time jobs in Miami, FL on Snagajob. * Initiate new leave cases in our system Customer Care Representative Human Resources. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We strive for Excellence Every Day by collaborating with our clients and colleagues. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. Find out if you meet the requirements! In addition to a base salary, this position may be bonus eligible. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Customer Care Representative - with Growth Opportunities at Alight today! * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. People can always trust us to say what we mean and depend on us to do what we say. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. READ MORE Important information: Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Benefits start on your first day of employment, Programs & activities that give back to our. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. View Job description, benefits and responsibilities. You can also receive alerts via instant message. At Alight, we are reimagining how people and organizations thrive. We learn from one another, champion progress and challenge the status quo. Empezaras tu carrera con ReedGroup con un programa de entrenamiento completo. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Quick Apply. Be prepared to answer why you are interested in this particular job opening. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Our story starts with a simple universal truth: Every business is a people business. Alight also offers a comprehensive benefits package. Find the best jobs in the US, apply in 1 click and get a job today! Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Customer Care Representative Resume Examples. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Health insurance is either BCBSIL or Kaiser depending on where you are located. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. At Alight Solutions, we are reimaging how people and organizations thrive. This role is designed for people who have strong empathy and communication skills. Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Mid Level Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Easy 1-Click Apply. If so, you've come to the right place. Reporting Relationships Explore careers Media or Investor inquiries? Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Type: Full Time Help us reimagine how people and organizations thrive! Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. We combine data-driven . Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. 26 Alight Customer Care Representative jobs available on Indeed.com. At Alight, we connect passion with purpose. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Check out our current jobs that have a virtual/work from home option. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. Get hired today! * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. Read more * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! View Job description, benefits and responsibilities. It's why we're so driven to connect passion with purpose. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. * High School Diploma or equivalent is required, bachelor's degree a plus Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Location: San Juan, Puerto Rico. New York Equal Pay for Equal Work Act Statement. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. We are not an agent or representative of any employer. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people.