Email: ba.1.museum@ba.com Enquire about changes to an existing flight booking, Check if you're able to change your booking, Enquire about an existing holiday, hotel or car hire booking, Help with special meals and name corrections, Get help with seating and baggage enquiries, Check your flight status (arrivals and departures), Enquire about refunds for flight bookings, Enquire about refunds for holiday, hotel or car hire bookings, Other enquiries including Advanced Passenger Information (API), If you have a complaint or a claim (e.g baggage/disruption), please complete the online form on our. This information is sent to the USA authority 72 hours before departure, or at the time of listing if that is within 72 hours. Passengers without bags should proceed to security. 080 numbers are free from landlines and mobiles., calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 call. You can open the British Airways Visa Signature Card and earn up to 100,000 Avios. Website: www.ba.com/heritage Daily, 7am - 1am: Eastern Standard Time (EST), Monday - Friday, 7am - 3pmSaturday and Sunday, 7am - 3pm: Eastern Standard Time (EST). If your attire is inappropriate for the cabin of eligibility, you will be seated in a lower cabin, or may be refused travel. Any items of sports or beach wear or any other extremes of leisure wear are unacceptable in any cabin. Have you already booked? During his time at British Airways Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive . Up to 5 Your booking reference consists of a combination of 6 letters and numbers e.g. Please visit our Help centre for more support if you have a question about your booking or flight. If a seat is allocated at the time of check-in, those passengers with hold baggage should proceed to a Fast Bag Drop desk to have their bags tagged. We have gathered invaluable insider information and tips to help you to get on board. British Airways Employee Reviews about "staff travel" Updated Nov 29, 2021. As a British Airways customer, Manage My Booking is a self-service online initiative designed to assist you by: Giving you reassurance about your booking by being able to view booking details 24 hours a day at any time up to when you travel for each flight. If you do not want to be listed for the next flight go to the ESS Flight Management Desk to advise. If you are abroad, the contact number for British Airways Executive Club Silver is: +44 (0) 207 949 3065. Please contact your preferred travel agent for bookings of 10 or more people travelling together. After a qualifying period, you'll be eligible for unlimited standby and premium standby fares, for you and your nominees, on the full British Airways network and other partner . Find Reviews. British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB https://www.britishairways.com Phone Contacts Main: +44 20 8738 5050 Customer Service: (312) 843-5794 Toll Free: (800) 247-9297 How to get through to an operator: press 3 for a representative. Please note this number is only available when calling within the UK. Lorem ipsum dolor sit amet consectetur adipisicing elit. If you booked directly with British Airways, use this form to request: Please allow 48 hours from the time you made your booking before submitting your request. Bookings made directly with British Airways If you need to cancel your booking, please log into Manage My Booking to see the options available to you. We'll make sure your comments reach the right person. Note: there is no dedicated bag drop desk for staff passengers. Contact information for British Airways (BA) Staff travel with its free or geographic phone number. Boarding Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. How can I correct a mistake with one of the names in my booking? Please note that this form isnot intended to ask staff travel related questions. You should then proceed to a bag drop desk. Also, some countries require Advance Passenger Information (API), and BA requires that this must be provided before check-in, using the Manage My Booking section of ba.com. When there are two or more interline employees travelling on the same flight, the time of check-in at the station where you are boarding your flight will determine the onload/offload and the cabin upgrade/downgrade order. The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. Original review: Nov. 9, 2022. The link to the web-site, which does show who is included in the Visa Waiver program, is: Download the StaffTraveler app to get accurate, reliable seat availability for British Airways flights. If the kiosk prints a boarding card with a seat number, this means you have been accepted for the flight; please go immediately to the departures lounge and the gate. You can also get in touch with us on Twitter @British_Airways. Seat requests are not permitted on Staff Travel. You do not need to enter travel details or address in the USA, and if approved, the authorization is valid for two years, so it is worth applying well in advance if you think you have any intention of travelling to the USA in the coming two years. With this card, you can earn 75,000 Avios after you spend $5,000 on purchases within the first three months of account opening. Had a great experience and want to thank someone for it? AB2CD3. This will give you your flight status. If the kiosk prints a boarding card without a seat number, the kiosk will tell you what to do next. Flybe once provided more than half of UK domestic flights outside London. Employees should dress in a smart casual style which may include smart, clean jeans and training shoes. There isalso anemail addressFormer.Staff@ba.comforcomplex questions that cannot be resolved by calling the staff travel call centre and for general administration matters such as staff travel eligibility. Click to reveal If you are calling from outside the UK the telephone number is +44 (0)161 447 5665. No special service requirement is permitted when travelling on standby travel. How do I claim missing Avios or Tier Points on flights or other purchases? Use this form to log in to your account or to create an account for the British Airways executive club. / expiry date / FAQs. Search over 700 While 800-247-9297 is British Airways's best toll-free number, there are 6 total ways to get in touch with them. Tell us about something using our online forms. Amenity bags will not be given to staff who travel in premium cabins. you have a Case Reference) and are waiting a . Lost or damaged baggage and lost property, Request duplicate receipts, proof of travel and other insurance documents. Address: British Airways Plc ID Unit, Hanger 6 Gate 3, South Perimeter Road, Gatwick, RH6 0PQ, BA SpeedwingCentre Please note that BA will not accept coupons for different airport pairs. No credit card required. As much as wed love to help over the phone, you will find it easier to get in touch by dropping us a message. Request duplicate receipts, proof of travel and other insurance documents Monday - Friday: 09:00-13:00 Eastern Standard Time (EST). How do I review and update my personal information? British Airways employs 26,533 employees. Should you need to contact one of our partner airlines please use the links below: American airlinesFinnairIberiaJapan AirlinesQatarChina Southern. By continuing to use ba.com you will be agreeing to the website Terms and Conditions and the Use Of Cookies while using the website and our services. The official British Airways customer service number UK,+44-203-808-9137 (OTA) or +44 (0)203 250 0145 from abroad. Travel links for non-BA staff > List for a BA flight > Add APIS and contact details How do I arrange to carry extra or overweight baggage? British Airways is letting non-revenue staff passengers take onboard amenity kits and pyjamas as part of a series of improvements to help boost morale. The airline is the second largest UK-based carrier, based on fleet size and passengers carried, behind easyJet.In January 2011 BA merged with Iberia, creating the International Airlines Group (IAG), a holding company registered in Madrid, Spain. Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. 19,209 talking about this. Duty travel check-in Where kiosks don't exist check in at the counter for the class to which you are eligible, which will depend on whether you have JIDxxS1 - meaning business class, or YIDxxS1 - meaning economy. All other airports: If there is a desk signposted for standby travel, go to that desk. This point is immediately before Security. free lookups / month. All airports with self-service check-in kiosks. By using ba.com you agree to the use of cookies. Through check-in Through check-in is not available to standby passengers. Clear All. They've got a few ways you can contact them depending on your preference: If you've already raised something with them (i.e. When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point. You must check the screen in the office for further information. Were keen to get to the bottom of your issues whatever they might be. Passengers who are not allocated seats at the time of check-in should retain their bags and go the to Flight Management Desk. Looking for a particular British Airways employee's phone or email? The move comes as the airline sees business bounce back with transatlantic borders opening and passengers returning quickly. Screen Reader users press Enter to select a Filter by product. BA chief executive Sean Doyle said last week that the carrier had been forced to cancel 10 per cent of its flight schedules between March and October the equivalent of 8,000 round trips because. If you do not have the authorization, you will not be able to travel on BA to the USA. Enter employee name to find & verify emails, phones, social links, etc. The airline was launched in 1979 as Jersey European Airways following the merger of Intra Airways and Express . Full-time, Part-time . Smart national dress or company uniform is acceptable in all cabins. It is not possible to pre-book special meals for rebate passengers. Currently British Airways does not issue a photo id card to widows and widowers of former staff. How do I check the entry requirements for my destination? It shows the number of listings and priority, but not commercial overbookings, etc. Lorem ipsum dolor sit, amet consectetur adipisicing elit. British Airways (BA) is the flag carrier airline of the United Kingdom. Email Form, Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, If you are ready to make a booking, youll find our cheapest prices are available. Does my passport need to be valid for a certain length of time after my trip? British Airways do not offer a company travel loyalty programme in the US but our partner American Airlines does. If you are eligible for staff travel concessions you canview the Former Staff Travel guidein the Frequently Asked Questions section of the Employee Self Service (ESS) websiteby typing Former Staff Travel guide in the search box. Serving and retired employees of British Airways: Please refer to the BA intranet -my.baplc.com - for all Staff Travel and Employee Self Service functions. Please refer to the FAQ on my.baplc.com for further information. The majority of our calls are managed by British contact centres. Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it ! Sean first joined British Airways in 1998, where he began his career as a financial analyst. You should only go to the Staff Travel area located behind Zone A in T5 if: Additional information about Terminal 3 Staff passengers traveling to destinations from Terminal 3 will need to check-in at a check-in kiosk on arrival at the airport. Please visit our Help centre for more support if you have a question about your booking or flight. The kiosk will print a boarding pass, which will show your booking reference: this is key information, especially if you are not allocated a seat number by the kiosk. Your booking reference consists of a combination of 6 letters and numbers e.g. Is there a step-by-step guide I can follow? Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. You can also visit the offices located in different parts of our country. Thai Airways International (THAI) had a strong financial performance in the final quarter of 2022, reflecting the gradual recovery of Thailand's tourism industry. As an airline industry employeewhere can I find help with my personal admin and/or booking staff travel concessions? For all other circumstances, or if you have problems cancelling your booking online, please call us directly on877-767-7970. Please use the previous link instead. Heathrow. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. For the most relevant contact details, log in to your Executive Club account. On Business is our loyalty programme for small to medium sized businesses. Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. Please have your booking reference ready when you call. Mariam Alqubaisi, Head of Sustainability & Business Excellence, Etihad Airways, said: "This flight has proved Book & Claim is the only . If you are calling from outside the UK the telephone number is +44 (0)161447 5665. If you need further details about refunds, please click here. Contacting British Airways - by phone or otherwise. One medium bag, maximum dimensions 56 x 45x 25 cm (22 x 17.5 x 9.85 ins), maximum weight 23 kg/51 lbs (but you must be able to lift it into the overhead locker yourself). Please note that this form is not intended to submit staff travel related questions as these cannot be answered. Contact British Airways Contact: 0344 493 0787 International Code: BA Departs From: Terminal 1 Recommended Services This information has been found through the company's General Terms & Conditions documentation or shared by our visitors : From this date support for former staff with staff travel concessions will be provided by the BA People Services and Staff Travel teams. Staff travel colleagues will then be on-loaded via a dedicated Flight Management Desk in Zone A. . I have traveled on 200+ international flights and I got to say the British Airways is by far the worst airline I've ever traveled. Fax: +1-212-251-6753 (for sending copies of documents or receipts): Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online. Welcome to our official Facebook page. 0344 493 0787 option 1 (calls charged at local rate) Daily: 06:00-20:00 Tel: 0208 513 2525 (9-12.30, Mon-Fri) There are plenty of ways to earn British Airways Avios. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. You can email the site owner to let them know you were blocked. If youd like to speak to us about a refund enquiry, to make changes to an existing booking or to discuss your Executive Club account, rather than call Customer Relations please contact Executive Club. When should I check in? Telephone: +233 (302) 214 970. 2011 BA Clubs Regus 450 Bath Road, Longford. AB2CD3. Numbers to use from 1 February 2021 UK: +44 (0) 207 949 3081 ( 0800hrs - 1700hrs UK local time, Daily ) USA: 1-800 782 3387 ( 2330hrs- 1600hrs, Monday to Friday ) India: +91 124 4120708 ( 0900hrs-0130hrs, Daily) Rest of World: +44 (0) 207 949 3081 (0800hrs - 1700hrs UK local time, Daily) Get Contact Info for All Departments. Loads become available 72hrs before the departure of the flight. If there is no signposted standby desk, go to the World Traveler or Euro Traveler desk. For other British Airways Executive Club membership tiers: The British Airways Executive Club Gold member's telephone number is 0800 123 111. Cloudflare Ray ID: 7a2c63981fec32af If you don't have Skype or Google Voice, you'll have to make an international call and charges will apply. Earn miles One laptop bag OR one briefcase OR one handbag. Telephone: 0344 493 0787 option 2 (calls charged at local rate) Daily: 08:00-20:00 Enquire about changes to an existing flight booking Telephone: Check if you're able to change your booking online. 01, 02 and 03 numbers are included in allowances else geographic rate. No single bag or piece of baggage will be accepted if it weighs more than 23 kg/51 lbs, regardless of the allowance applicable to the flight on which you are traveling. million verified professionals across 35 million companies. Passengers who are not accepted for their flight and who wish to standby for a later flight on the same day will be automatically transferred to the next flight. Saying "thank you" to British Airways staff members, Vouchers for Future Travel - how to use / where is my voucher? If you have an item which exceeds that weight, you must re-pack into separate bags. While the business class service . Home If you are BA staff or former BA staff please log in to ESS and use Book Staff and Duty Travel / Manage Bookings to make your travel arrangements This page is for Other airline staff Spouse, partner and nominated relatives of BA staff travelling independently. Please note this number is only available when calling within the UK. 212 British Airways reviews. At London Gatwick North Terminal All staff travel colleagues who are not assigned a seat when checking in at a self-service kiosk will remain on standby landside until the flight has closed. Only use this form to add British Airways tips & notes to the StaffTraveler Airline Notes database. We want you to know you can trust us to respect your privacy and keep your personal information safe. Earning British Airways Avios. Help and advice about lost and damaged baggage, 24 hours, 7 days a week: Eastern Standard Time (EST), Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, Enquire about changes to an existing flight booking, Enquire about an existing holiday, hotel or car hire booking, Enquire about refunds for flight bookings. Freeber.co.uk share with its visitors non premium rate numbers for calling companies and their customer services for more than 5 years ! Join Hotline Today Get year round access to discounted shopping, offers and scheduled flights with BA Clubs. Greater London UB7 0EB |. Staff and former staff with active staff travel concessions may be eligible for a concessional cargo rate on certain routes. If you are a small or medium-sized business and would like to earn your company points when your employees travel. When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point. The British Airways Executive Club Bronze member's telephone number is 0800 597 7580. This website might use cookies for ads, social media and analytic metrics. Phone number : 020 8562 4000 The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. : To change a booking/action a refund please fax us where a colleague will be happy to help. The majority of our calls are managed by British contact centres. Looking for a particular British Airways employee's phone or email? Tel: 020 8562 5777 Please have your booking reference ready when you call. Please have your booking reference ready when you call. Please contact the interline/staff travelteam within your own airline if you have any problems listing with your ticket. Your booking reference consists of a combination of 6 letters and numbers e.g. It is headquartered in London, England, near its main hub at Heathrow Airport.. Emails found on company website info@ba.com 50% Support 10 10 Emails found on 3rd party websites tim.price@britishairways.com 99% 0 0 Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. Passengers without a listing will be refused travel. To book a flight using Avios, you don't need to call us - our contact centres have the same availability information as shown online. (Bsafe passwords) Tel: 020 8562 4000, BA ID Pass Issue Unit We're sorry your travel experience with us didn't meet your expectations. Claim baggage-related expenses or compensation. 2 . When will I get a response from Customer Relations? Learn more about the types of assistance we offer - including wheelchairs, If you have made a booking, you can request assistance in Manage My Booking, Travelling while pregnant or with medical conditions, including advice for food allergy sufferers. Please note that staff passengers must comply with requests from BA check-in staff, cabin crew, and flight crew, and must change seats if asked. Heathrow. In the early years most staff travel was subload (subject to seat availability on departure) and tickets cost about 10% of the published fares. Email: pass-issue.1.unit@ba.com By using ba.com you agree to the use of cookies. Find further help and advice about lost and damaged baggage, BSL Video Relay Service with SignLive Monday Saturday: 0900-1700 If you've already travelled with us, our Customer Relations team would love to hear directly about your recent experience if you have a complaint, comment or claim. Please note that with immediate effect, our listing website will collect the following data items for all travel to or from the USA before the listing is created: Gender, First name (as on passport), Last name (as on passport), Date of birth. The Touchdown Helpdesk closed on 15th May 2017, marking the closure of the BA Touchdown Team. Business reporter British Airways has put thousands of its staff back on furlough because of delays to the restart of international travel. From last-minute flights to flights planned ahead, British Airways has a huge inventory of cheap flights to help you save even more. Need to get in touch with British Airways? BA IT Support Centre Search job titles. Using the U.S. toll-free number-U.S. toll-free number (1-800-247-9297)-requires a VOIP pre-installed solution, such as Google Voice or Skype. Address: Waterside, PO Box 365, Harmondsworth, Middx, UB7 0GB, BA Former Staff Liaison Council Making staff travel easy and stress-free, like it should be! If traveling with hand baggage only, proceed to the ESS Flight Management Desk to have your boarding card issued and documents checked. USA: (Secure Flight data item added 18AUG10). Please can we ask you not to use this e-mail this address with booking/ticketing requestsas thesee-mails will not be actioned or replied to. Eliminating the need for you to check your booking details and request booking services . Physical Address: 60 Liberation Road, Horizon Plaza,Woolworth Building, Airport Residential, Accra, Ghana. Additional information about Heathrow Terminal 5 You must be through the ticket presentation point by 35 minutes before scheduled flight departure time. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. Published Oct 14, 2021. Refund requests may be subject to a servicing fee. Performance & security by Cloudflare. At British Airways weve always taken data protection very seriously. According to the national flag carrier's annual financial statement filed with the Thai Stock Exchange on February 24, the net income for the fourth quarter of 2022 surged to 11. . (business & personal). The action you just performed triggered the security solution. The airport pair on your coupon must match the flight on which you wish to travel. British Airways phone numbers 1890 626 747 33 17 32% Ireland 1866 835 4133 5 0 100% Mexico More phone numbers British Airways website www.britishairways.com What is British Airways's email addresses? Bookings made through a travel agent Please contact your travel agent directly to discuss your booking. This will give you your flight status. a duplicate receipt (e-tickets and other fees), To find out how we handle your data and all the ways we use it to provide you with a better service see our, If youd like us to stop sending you news and offers please, To find out what information we hold about you please write to our Data Protection Officer. (BA Heritage Centre / Museum, at Waterside) Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). If this results in you exceeding the baggage allowance, you must pay any applicable excess baggage charges. How can I stop them expiring? Your IP: The next best way to talk to their customer support team , according to other British Airways customers, is by calling their 877-216-4057 phone number for their Book a Flight Now . Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. 09042890159 By using ba.com you agree to the use of cookies. If you need to cancel your booking, please log into Manage My Booking to see the options available to you. Your booking reference consists of a combination of 6 letters and numbers e.g. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. You may also receive a text message if you have registered your mobile/cell number. Staff from other airlines should list for the British Airways flights they hope to travel on using this site: https://idtravel.ba.com. The carrier has announced that it will begin recruiting cabin crew members to start working from Spring 2022 onwards. Boss of British Airways, Alex Cruz, is currently in the midst of being grilled by a Parliamentary Committee regarding the thousands of redundancies on the table for the airline. Get contact details including emails and phone numbers Fax: +233 (302) 823 233. Email: Liaison.1.council@ba.com Important Information British Airways ID check Please note that your staff ID will be checked when you pick up the car. British Airways Our partnership with British Airways British Airways connects you to nearly 250 destinations in 90 countries around the world from its major hub at London Heathrow. You should return to the area to check the screens for acceptance. Please note that once you have made a listing on BA (see Flight Listing section above), you can go to ba.com and check the baggage allowance for your specific flight. Address:Liaison Council, c/o BA Clubs, Regus 450, Bath Road, Longford, Middx,UB7 0EB, Retired Staff Association For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). Booking Hotline through my.baplc.com is restricted to staff & former staff & their widows/widowers with active staff travel concessions. is the easiest way to contact the support service department to speak to a person at British Airways and receive help by speaking to someone there. On 27-11-2018, the number worked ok but it didn't belong to the proper service.. On 06-04-2018, the number worked ok but it didn't belong to the proper service.. Please remember that for international travel, each passenger must have a valid passport, and must have relevant visas for the destination, and for scheduled points en route, in case off-loading becomes necessary. Please ensure that your attire is appropriate for the cabin of eligibility. BA had begun to bring people back ahead of the. 11. Please have your booking reference ready when you call. Sean Doyle was appointed Chief Executive of British Airways in October 2020, and Chairman in April 2021. Select the 'Email Us' tab and choose 'Disability & Mobility Assistance' from the 'Topics' dropdown menu. Flying on a stand-by ticket can be challenging. All Inclusive Rates The rate quoted at point of booking is fully inclusive of all mandatory charges. When do my Avios expire? AND You have checked in and have a standby boarding pass, AND You have had passport & visa checked where necessary, AND It is 60 minutes before the scheduled departure time of your flight. There are also examples where more available seats are shown than the cabin capacity, particularly in J class, due to moveable cabin dividers. Report a missing or damaged bag or contents. Contact the airport you were in or flying to when you lost your property. 1-800-AIRWAYS Telephone: 1-800-247-9297 Daily, 7am - 1am: Eastern Standard Time (EST) Enquire about an existing holiday, hotel or car hire booking Telephone: 1-877-4282228 Monday - Friday, 7am - 3pm Saturday and Sunday, 7am - 3pm: Eastern Standard Time (EST) Enquire about group travel bookings