Not sure which hub or router you're using? I connected a laptop via ethernet into it. A spokesman for BT told the BBC only a "very small" number of users have been affected. On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. After raising a complaint with BT I had yet to hear anything from BT. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. 30-09-2020 Let's take a look at the legacy BT routers that are still capable of getting you online. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. Maybe this is a shoal of red herrings! Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. all fixed. BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. It should appear as soon as you connect to the Hub and open a browser. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. I worry that they will up the minimum in the future too so every subscriber is gladly welcome. Also problems connecting to my wireless Canon scanner printer. Re: BT smart hub - hidden bridge mode menu ? This topic has been marked solved and closed to new posts due to inactivity. 01-10-2020 The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. 10:38 AM [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. 30-09-2020 At least Ive got Sonos working now even though it is at the expense of 5ghz. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). Numerous complaints have appeared on the company's community forums over the last few months. I have now switched the 5GHz option off,which immediately sorted the problem. 01-10-2020 Using the BT Hub Manager I would still prefer to just hook my superior router . You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). (the macaddress is the same as the wifi router apart from a few letters. Find out which main phone socket you have Find out about your Openreach modem Check that you're connected to your Hub's network. Frame Size: 17 inch,19 inch or customer size. Therefore, we can consider this issue closed. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Choose Broadband. I saw the post about the public/private. Therefore, it costs more money and were stuck in the contract till 2023! On your device search for your network and enter your password exactly as shown. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. Weve been experiencing the same frustration with this issue. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. Your broadband can be activated any time up to midnight. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . Baldrick1. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. This is so you can learn about some of the most important features of your BT Broadband package. How long will it take to get BT Broadband once I've ordered? No problem. This will take to a status screen. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. BT's done a great job on this router. You can't exit the first few steps. Forgot to mention the third solution is hard wire a speaker to create the Network. Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? Connecting your computer to your broadband. Users . Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. My router is getting blocked despite following all the advice above and anything I could find online. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. Simply connect a 3rd party router to any LAN port on the hub. - edited I have an update to share with you all regarding this issue. It only fires up when you open a browser. Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. Click a dropdown for your model of hub. - edited Enter your username or e-mail address. 8:37 AM. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. This would be a double NAT (two router) condition which isn't recommended. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. Connect using the details on your hub The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. If you want to exit, you'll need to do this on the login step of Smart Setup. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. After trying to set bridge mode and saving (the save appears to hang) I eventually. Thanks for the explanation. Manage your account Guide to BT Business Hybrid Connect. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). 9:11 AM. We hope you'll join the conversation by posting to an open topic or starting a new one. BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. I'll try and check later this week against a spare BT Business Hub 5 model. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? So the question remaining is does it actually work on a residential Smarthub? If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. First, you need to connect to the router's web management page, so that you can change the settings that you want. How can I turn it on and off? My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. Understand rental and other basic charges, Enter the admin password. Steps taken from a post on the BT Community. Smart Setup is BT's online set-up wizard. Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. It also has 4 Gigabit LAN ports. BT Business Hubs: Help and guides for your model. No problem. At the bottom is a setting for Bridging. To change anything you need to click one of the settings. Enter the username and password for your BT Smart Hub 2 router. Links to user manuals and other documents for BT Hubs for broadband. Links to user manuals and other documents for BT Hubs for broadband. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Can anyone confirm it works? 1 user liked/thanked this post: Ill ask my man at BT. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. Connect the cable to the hub's power port, plug it into the wall and switch it on. "Common sense is the collection of prejudices acquired by age eighteen." Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. The app then stopped working. It never occurred to me that bridge mode would bypass the router section. Make sure you've completed every step of Smart Setup. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. Cleverly, the security password is the same for both networks and can only be changed for both. Guide to 4G Assure. 9h23. Thats great to here. "We're sorry for any inconvenience caused," added the spokesman. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. BT Smart Hub settings - make your router faster and less annoying. 8:32 AM In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. Enter the admin password. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2.