Find your service: AC Transit. Email: FanAssist@Clippers.com. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. This page includes Proof of eligibility, Eligibility change, and Balance transfers. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. Please call 800-888-2535 or submit your request via our contact us page. Find out about Clipper cards, visitor and monthly passes, rates and discounts. 877.878.8883. Call us 800-888-2535; Contact us; Enter search term: Go. Check out the r . Complete the form below and a dedicated account manager will be in touch. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Muni offers several ways to pay your fare. Be sure to review the paper ticket fare chart at the station. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. It depends on how you buy your pass. For more information, visit Sales and Service Locations. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. Please plan accordingly and allow sufficient time. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. Should you want to change your booking in any capacity, a $15 USD fee will be charged. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Why not? You can also order value at the same time. Make sure you always have a current email address on file. When will I be charged for my Auto-Reload value? We recommend arriving at least one hour before your ferrys departure. Your session is about to expire due to inactivity. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. For Andriod phones, you may need the move your phone around. This page includes Using Clipper on specific agencies. To find out more information about replacing an RTC card, please visit 511.org. News; Twitter Twitter, Opens . You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. Once youve activated your Auto-Reload, youll be able to see it in your account. This is different in the phone environment. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. You will select your seats when making your booking and may choose between the lower or upper deck. You can also carry on one small piece of luggage and one personal item. Using Clipper. Yes. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. Please visit theUS Homeland Security websitefor more information. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. We notify customers 30 and 60 days before the expiration date of their payment card on file. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. Check Clipper News for holiday or modified hours. 877.878.8883. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. Phone. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. This might take a few seconds. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. The discount is even greater if you add multiple nights! Robbins parking lot locations are also available for overnight parking. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. Getting Started. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. Add Clipper to your phone before you take-off! For more information, visit Sales and Service Locations. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. TDD/TTY: 711 or 800.735.2929. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. The money is still missing. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. Vista Panoramic Upgraded window seats in Vista Class. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. A: You made me laugh, thanks! Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. If you hear two beeps, your value is low. On a successful tag, lights and a "Travel OK" screen will appear on the machine. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. No. An email notification will be sent out 7 days prior to travel as a reminder for check-in. After we collect payment, we will send you an email confirming this. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. Pay With What's the difference between cash value and BART high-value discount (HVD) tickets? Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. We've made it easy with quick guides to every service on Clipper. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Log in to your Cilpper account with the email address we have on file and provide an updated email address. Call (877) 878-8883 to order from a Customer Service Representative. This happens automatically, with no disruption in your ability to use Clipper. Pre-Tax Transit Benefits. Can I manage my Clipper account and pay my transit fares with my phone? Account Management. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. I have loaded a lot of money on a clipper card through the website months ago. Roadshow. 2020, Metropolitan Transportation Commission. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. We will send an email to confirm that you have updated information in your account. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. No notice, even though they have my email? If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. Registered cardholders can report lost, stolen or damaged cards and request replacements. 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! Purchase at various retail locations , including BART and Walgreens. Visit Us Get an adult, Youth or Senior Clipper card A Station Agent can help direct you. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. This means we couldnt process your payment for automatic reloading. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Our vessel also features one wheelchair accessible bathroom onboard. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. U.S. Immigration . Can I get reimbursed? See the Apple Pay How-To page for more details. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. Learn more about required travel documents. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. You can use cash value on all transit systems that accept Clipper. It is charged for those who enter a station, ride a train, and then exit the same station. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. Can two people use the same card at the same time? Why wasnt I notified this would happen? Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Who CANNOT use Clipper on iPhone or Android phones for fare payment? EMAIL US. Discounts; Where to Use; Locations . Credit card charges are processed immediately. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. A couple of things have to happen before you can use the value. This page includes How RTC cards work, accessible information, and using Clipper equipment. When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Contact your programs administrator for instructions on replacing a card. Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). Choose your payment method and complete the order. Clipper is a regional transit card that can be used on all transit in the Bay Area. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. And, to get it back, its an hour on hold, and three to five business days.. We strongly encourage customers to take advantage of the time to unplug from technology! For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. The reason for this has to do with how much space unused orders take on their computer system. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. Clipper is a regional transit card that can be used on all transit in the Bay Area. How can I set up my card to automatically reload? In order to book using your travel credit please reach out to a reservations agent using our contact us form. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. Transit Agency Tips. The most you can load online at any one time is $255. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. Clipper on your phone. Cash value and transit passes are not interchangeable. Children from countries other than the US or Canada will require a passport and possibly a Visa. Boarding starts 1 hour before your boat is scheduled to leave. Please submit all travel cancellation or change requests through our Contact Us page. Phone: (213)-204-2900. Loading Value and Automatic reloading. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. Key Clipper information translated to Chinese. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. Open the Clipper app and select the card you want to set up for Auto-Reload. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. Includes one-way or round trip travel via the Clipper ferry. Privacy Policy. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. YES! You will still need to use your plastic Clipper card for this. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. To find the cost of a particular BART trip, use the BART Fare Calculator. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. Please allow ample time in your schedule to check in required luggage. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us.