Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Software Engineer (2) Baggage Handler (2) Auxiliar De Rampa (2) Corporate Travel Consultant (1) Contracts Administrator (1) Passenger Services Agent (1) Intern (1) Airport Customer Service (1) Senior Software Engineer (1) Also, what types of career growth opportunities would follow this position? "I understand that your work environment is very collaborative. Every new dnata employee, regardless of location or company, receives consistent training on their first day. "I completed my Engineering degree in 2011 from University of Florida. ", "I fully understand why a complete background check is required in this field of work. There were a few key takeaways from this experience. It's always a great idea to have questions ready for the interviewer. How you answer this question will reveal to the interviewer a lot about your personality and willingness to get along with others in a collaborative, team-based environment. ", "I greatly appreciate constructive feedback. Upvote 14. I come from a similar environment and found that I could be very productive when there was the ", "I work best in an environment where a positive and healthy culture is encouraged. Get started with your Free Employer Profile. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. questo messaggio, invia un'email all'indirizzo 3 round of interview. dnata is one of the worlds largest air services providers. The process took 3 days. Maybe they were unmotivated or preoccupied with their personal life. The hiring process at Dnata takes an average of 8 days when considering 7 user submitted interviews across all job titles. I do this to ensure that the more complicated parts of my projects are taken care of right away. "I prefer working in a more predictable environment because I can be more effective in my tasks. "My interest is to have a long-term and successful career within transportation infrastructure. This site is protected by reCAPTCHA and the Google
Proficiency in spoken and written English. It was cool working in the airport my great experience as customer service agent with DNATA was over 7 years I really love my job I had gained good experience how to handle passengers and to work with team . - collgues de tout type comme par tout.
Be sure to complete your answer by telling the interview what the outcome was. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Get Daily Job Alerts Straight in Your Inbox By Submitting Your Name and Email ID Below. Be sure to research the kind of environment offered in this position before the interview. Se continui a visualizzare Our Pilot and Crew Services Crew transport service Crew hotel accommodation An escort through immigration and security Lack of benefits. If hired at Dnata you can be assured that I would exceed your safety expectations. My boss did notice an improvement in my performance, so I formally suggested that the company pay for every employee to take one course per year. Lamentamos pelo inconveniente. Ci ", "In my first position out of college, I worked with a person who enjoyed gossip in the workplace. Dubai
If you have an expense account or resource allowance, it is very respectful to the company to be as thoughtful with that allowance as possible. Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. For that reason, I believe that it's the most important factor to consider when building a team, and creating workplace policy.". It's fast and makes every day different. The interviewer would like to see that you proactively go after what you want and that you will act as a positive change-agent when you see room for improvement in the workplace. It was tedious work, but I knew the result would be worth the time and effort.". The process took 1 week. Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. ", "I have been meticulous when paving my career path. Dubai
", "If I had to choose, I would rather be a dynamic leader. Common stages of the interview process at Dnata according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. | . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. ", "I try to leave the small, quick tasks for last. Adept in general accounting and finance transactions. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. Answered April 24, 2018 Answer See 3 answers Vocational or Diploma (12+2 or equivalent) desirable but not required. Nous sommes dsols pour la gne occasionne. - What do you see as the biggest change in this industry over the past 3 years? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. United Arab Emirates, Corporate Communications
You have won multiple industry awards which tells me that you are an innovative and growth-minded organization. "I am happy to comply with any background check required. Our date tracking prior to 2019 was not accurately kept. Candidates interviewing for Vice President and Software Engineer rated their interviews as the hardest, whereas interviews for Airport Customer Service and Civil Engineer roles were rated as the easiest. It shows that I can take the lead on a project without having my hand held.". malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. "In my previous position, I did have a coworker who didn't pull their weight which created more work for the rest of the team. All of this makes you stand out from your competitors.". Are there any particular courses you recommend that I take?". Being able to problem solve and think outside the box when it comes to changing situations is a valuable skill set. Mumbai Area, India. I interviewed at Dnata (Manila, Manila) in Nov 2022. First, we get everyone off to a common start. I am a firm believer in the idea that feedback should be implemented quickly after it's given. )- Exhale. Completing pre-boarding checking procedures before passengers and flight board planes. Interviewed through hireview app. That experience was also helpful because it taught me a lot about process and navigating the red tape associated with government projects. - Is this a replacement search or a newly created role? One example of this would be the telephone sales scripts that I crafted for our inside sales team. The you ill have a hirevue interview. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. I refused to lie, and we stayed late. message, please email It felt great to accomplish so much and receive recognition for my dedication. Even if you're not leading a team, you can still demonstrate the qualities of a leader! The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. If you continue to see this I interviewed at Dnata (New York, NY) in Jul 2018 Interview The interview was a three step process, First you apply for your desired position, next you get a preliminary job review & interview with the contract manager and station duty manager. Written and technical interview conducted. Often we will leave the tasks that we don't like for last in the act of procrastination. Disculpa Every week there are new volunteers and new individuals with a range of needs. How do you manage the stressful times? This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. ", "Without safety in the workplace, there would be complete chaos. Are there any courses you would recommend I take to round out my experience? Handles excess luggage and collect excess payment. I was asked did I google it? I am self-driven and have no problem taking the initiative to get the job done. . I believe it's easier to 'do' rather than 'tell.' "Continued education is vital to me because it allows me to remain current and competitive in this industry. We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. After a week, I was called to report to start my duty. Clark Freeport Zone
", "I am looking for a long-term career opportunity within the transportation industry. ", "I am someone who alternates back and forth with the right/left brain, but I will always consider myself a very creative person. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. Therefore, any date prior to 2019 might not be accurate. Talk to the interviewer about your career progression and what you would like to see in the future. Sorry I couldn't remember the acronym for one! enva un correo electrnico a The process took 1 week. One to one interview, the process was quite relax. My experience was great during the interview session. I feel that this role with Dnata is a perfect next step in my career right now, but I also see room for future career growth here. I would much rather be a dynamic leader. Dubai
When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We are sorry for the inconvenience. Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) . Interviewed through hireview app. I read through the job description for those and am interested in working my way into a role like that with Dnata one day. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. A hiring manager is going to want to know that they are hiring a change agent for their organization vs. a friend for their employees. The recruitment coordinator immediately called for an initial interview after passing the paper screening. I was asked did I google it? How do you react? ", "If you do not have any post-secondary experience to talk about, then you can certainly discuss any on-the-job training you've completed including workshops, courses, and certifications. enviando un correo electrnico a A waste of my time! Talking about your most significant accomplishment will give the interviewer a firm idea of where you place your values. There is a chance that much of the information you are going to access could be confidential and you may be assisting with the transport of dangerous goods. Search job openings, see if they fit - company salaries, reviews, and more posted by Dnata employees. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. After you pass that portion, you will be asked to remain seated. When factoring in bonuses and additional . You can't always predict what they may say, and you also can't always predict how you might feel in response. The process took 3 days. You can be a motivator and a positive communicator in any situation at work! - How long has this role been vacant? We are proud that our reputation attracts talented and motivated people. Ask me what a JSON or API is and I will tell you exactly what it is. I believe there are always opportunities for leadership - you have to keep your eyes open! It is okay to brag a little bit when answering this question. Other online job site8 %. - What is the company's primary goal for this position in the next 12 months? This example could come from a previous work situation, your post-secondary experience, or even a volunteer opportunity. Be sure to include capabilities that will potentially benefit this potential new employer. I couldnt complete the last two. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken. It's a better way to conduct such interview method. The interviewer would like to confirm that you have a genuine interest in transportation infrastructure. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. Our team started to complete most of the tasks when it came to group projects. an. . The interview process at DNATA is long and strenuous as there are many preliminary rounds. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I was also processed for final interview. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. Through Indeed22 %. Some roles require one or more of the . This success showed me that I could dedicate myself to my career, and reach the goals that I set for myself. This position with Dnata will be a perfect compliment to both my short and long-term career plan.". Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The two sectors bring their challenges, so it is difficult to choose a preference. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. "The bulk of my industry related education has been on the job training. "Overall, my career has progressed a touch slower than I would have liked. ", "While researching Dnata and the local market I did see that there are a few competitors in our area. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel. I interviewed at Dnata (Ho Chi Minh City) in Mar 2021, Easy, just need a drug test to pass and very easy questions like what when were there a time you had delt with a difficult passenger and how do you handle your stress in a difficult time. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Show the interviewer that you are a motivated individual by telling the interviewer about a specific time that you took the lead on a demanding project. {%selectedMarker.postalCode%}, Tel:{%selectedMarker.telephone%}
Our interview questions and answers do not represent any organization, school, or company on our site. The purpose of this page is to help you prepare for your job interview. Be prepared with specific examples from a recent news story or client reviews. I was top of my class, and working full time. verdade. Report. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site! Very easy, nothing to hard. There are also a couple of blogs that I follow including Transport Data and Transport Now. 37 Dnata Customer Service Agent jobs. To help you prepare for a Dnata job interview, here are 31 interview questions and answer examples. First, we get everyone off to a common start. The worst way to answer this question would be to say 'I didn't have the power to change anything in the organization, so I quit.' Why do you specifically want to work for Dnata? Airport Customer Service Interview. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Privacy Policy
No one quite knew where to start or who should start it, so I took the initiative to volunteer and led my co-workers. ", "My current organization runs quite lean so, a big part of my job is to ensure that our resources are utilized as efficiently as possible. Things have gone very well for me so far, and I am thankful for that. There are many options for communication software and messaging applications. A creative and varied approach to learning inspires employees to interact with their customers in a fun, personable way. Recruiter contacted me11 %. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. 1.Technical 2 technical 3 managerial 3 round of interview. I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. A waste of my time! ", "I have a balance of experience between public and private transportation. Dates shown above are approximate. ", "I demonstrate leadership ability on a daily basis by effectively managing my projects and clients independently. "I understand that you have a variety of competitors; however, I am most interested in working for Dnata because of your strong interest in client service, and employee safety. Find additional company focused interview questions by practicing from one of our industry sets. I learned how to concentrate through chatter or disruption better than before, and I perfected my skills at refocusing someone else to the task at hand.". You have a few leadership opportunities posted online. P.O Box 522, Vice President Commercial
As a dynamic leader I can ensure that the organization is benefiting from my presence and, at the same time, I can lead my team by example. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Getting passengers through check points and to terminals quickly and safely. 7 Dnata Passenger Service Agent interview questions and 2 interview reviews. I would be delighted to work at Dnata. "I do consider myself to be a creative individual. I interviewed at Dnata in Feb 2023. I applied through college or university. Interview questions and answer examples and any other content may be used else where on the site. Customer Service Agent (Current Employee) - Austin, TX - February 4, 2020. The hiring process at Dnata takes an average of 44.11 days when considering 29 user submitted interviews across all job titles. I am proud of my 3.90 GPA. No matter which system you use I am sure that I can pick it up very quickly. The topics included energy efficiency and recycling.". Hours:{%selectedMarker.openingHours%}. malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. Strong support professional with a Bachelor of Business Administration (B.B.A.) Walk in Interview in Dubai Today & Tomorrow UAE (March 2023), Radisson Blu Careers in Dubai 2023 Job Openings, Dusit Thani Hotels & Resorts Careers in Abu Dhabi 2023, Abu Dhabi Airport Careers (ADAC) Job Opportunities 2023, Emirates Flight Catering Careers in Dubai 2023 EKFC Jobs, Emirates Careers Passenger Medical Response, dnata Jobs 2020 Required CUSTOMER SALES AND SERVICE AGENT. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. United Arab Emirates
In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers. I was also processed for final interview. "Workplace health and safety are critical topics to me. The next question was what does API stand for, which I gave the answer. The first interview at dnata. ", "I have many accomplishments of which I am proud. para nos informar sobre o problema. Shared on 18 May 2022 - passenger service agent - Melbourne VIC. Day went from 9am till 3pm, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. This approach will show the interviewer that you are open to coaching and willing to expand your knowledge to make yourself the perfect fit for Dnata. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. I do understand the importance of it, though. Caso continue recebendo esta mensagem, How candidates got an interview. This was disgusting behavior from an interviewer to question my integrity. Wenn I am happy to comply with any checks that you need to conduct.". Vice President, Commercial & Business Development, Modern Slavery Act Transparency Statement. Job Location: Dubai, United Arab Emirates. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Would you mind sharing with me your favorite source for transportation-related news?". The interviewer wants to know that, if hired by Dnata, you would enthusiastically contribute to their safety-focused workplace environment. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. Glassdoor users rated their interview experience at. We have many competitors in this industry. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Without a healthy work environment, morale will be low which creates an environment that fosters accidents and low productivity. envie um e-mail para Anonymous Interview Candidate in Dubai . Si continas viendo este mensaje, Experienced Customer Service Agent with a demonstrated history of working in the airlines/aviation industry. First you will have an assessment test which is basically you need tackle the time limit. ", "I am currently making $100,000 per year with two bonus opportunities. I have three years' experience in public transport and four years' experience in private transportation. Followed by 2 technical ,1 managerial round. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. The recruitment coordinator immediately called for an initial interview after passing the paper screening. I would have participated more in external company events. I interviewed at Dnata (Dubai) in Sep 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. Discuss any coursework that you would like to take and be sure to mention any continued education opportunities that you have recently taken if any. Onze The interviewer wants to know that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. pour nous faire part du problme. You can rest assured that if you hire me for this role with Dnata, I will maintain a clean record. Here are some sample questions: - When would you like to have this position filled? A potential employer will often base their offer on your current salary. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. United Arab Emirates
Last year I was given the opportunity to take a course in A and another in B. and Terms of Service apply. Description of the Company (History, work style, salary etc) Talked one to one in the office Question was introduce myself, currently job role, What is good customer service, I applied online. "I naturally take on a leader and mentor-ship type of role with my co-workers. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. The main issue is that despite being a company that works almost exclusively in aviation no flight benefits are offered.
Wir entschuldigen uns fr die Umstnde. Were you asked to take on a particular task, project, or responsibility that gave you a strong sense of enjoyment? Talk to the interviewer about your ability to control pressure in the workplace. ", "Stress is part of any demanding job, and I embrace it to the fullest. I admire the creativity and unconventional thinking in business and arts.". "I handle stress very well, and when you call my references, they will attest to this fact. Maybe you gave them confidence in their strengths by encouraging them, or perhaps you offered some helpful hints. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. | Learn more about Muhammad Shofiyan Abdul Aziz's work experience, education, connections & more . Prepare yourself for your interview at dnata by browsing Interview questions and processes from real candidates. I interviewed at Dnata (Manila, Manila) in Nov 2022. focused in Specialized Sales, Merchandising and Marketing Operations.