Postponed events may not be eligible for refunds. 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. StubHub was pressing hard to get money. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. He immediately requested a refund. Suite 204 The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. All rights reserved (About Us). ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. Prefer a cash refund instead? But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. After a canceled event, StubHub charges the seller for the amount collected. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. YouTubes privacy policy is available here and YouTubes terms of service is available here. From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. This material may not be published, broadcast, rewritten, or redistributed. Powered and implemented by Interactive Data Managed Solutions. We rely on your financial support to keep making that possible. 11 investigates: Policies for getting refunds on canceled, postponed events this summer 11 investigates: Policies for getting refunds on canceled, postponed events this summer. Tel: 601.427.4050 Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. But these are unprecedented times.. StubHub's sole discretion (unless a refund is required by law)." 24. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. Request to speak to a Vivid Seats agent. 2023 www.jsonline.com. Terms at draftkings.com/sportsbook. President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. According to Celebrity Access, the company furloughed 67 percent of its workforce last week. Worth to consider! Buyers turn to credit card disputes to recoup cash. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. As if the cancellation of sporting events and concerts wasn't enough. They're trying to claw that back. But people want their cash back now. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. Stated performance for THIS DATE, THIS EVENT, is canceled. But, unfortunately, most are canceled for now due to the coronavirus. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. By attending the event, you assume all risk of exposure to COVID-19. McMillan is represented by a Detroit law firm specializing in class actions. Sorry we couldn't be helpful. If you want to receive local news alerts, please download our WPXI News App. To learn more or opt-out, read our Cookie Policy. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Theyre not offering one and I cant make the new date. 199 Fremont Street, 4th Floor But another major sticking point in all of this is event postponements, an entirely separate category of cases. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. As if the cancellation of sporting events and concerts wasnt enough. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. Avoid close contact with people who are sick. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. With the economy suffering due to COVID-19, customers want their money back, from all sides. Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. All rights reserved. EIN: 41-0953924. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. That means all of those remaining or yet-to-be-played games hang in limbo. The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. But why is insulin so expensive in the first place? Looking to sell? | CT Call 211 | Centers for Disease Control and Prevention. Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. Sep 15, 2021, 1:28 PM. The reason I bought tickets on StubHub was the guarantee. If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. Attn: Litigation Department Community Rules apply to all content you upload or otherwise submit to this site. Irvine, CA 92606. could be sentient says Microsofts chatbot feels like watching the A cruise company is making a big play for remote workers to sail around the world for just $30,000 a year, CA Notice at Collection and Privacy Notice, Do Not Sell/Share My Personal Information. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. We will process the refund to your original payment method within 5 days. Unless you want a refund. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. This may include details from your tickets (so be sure to keep them), or information from the event venue. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak. 4. Theres a lot happening in the world. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. Whenever that might be. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. Are there rules to follow when attending an event? But is StubHub legal? The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. Offers may be subject to change without notice. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. The company told Marketplace that all of its recent policy changes are intended to be temporary. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . I still printed out the notice of dispute. Its important to know your consumer rights when you ask for a refund. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. Birmingham, Alabama 35203 NO MORE REFUNDS. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. There's class action suits, that they violated their fan protect guarantee," Rossman said. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. Prefer a cash refund instead? If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. 2023 Fortune Media IP Limited. The company is a registered Since its inception in 2000, StubHub has grown to become the world's largest ticket resale marketplace. wearing a mask at all times, providing proof of your COVID-19 vaccination status, submitting proof of a negative COVID-19 test within a certain period of time, etc.). If you've purchased tickets, you'll . But these are unprecedented times.. "You can apply this coupon to one or multiple StubHub orders in the. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance."