gateshead council repairs

If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. : 50K - 53K. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Gateshead, England. Our business support events remain cancelled for now. %PDF-1.5 Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Top Jobs in Gateshead, England. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. My flat was repaired in time for my childs birth and I received rent refunds and compensation. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Gateshead Council aims to complete the backlog by late March next year. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. We will need to look at what has been damaged so please don't throw anything away. E6 2JA. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Gateshead Council aims to complete the backlog by late March next year. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Youll be paid a competitive salary plus additional allowances where relevant. Do you want to work with us in helping to create spaces that are great to work and/or live in? I have got this complaint, they monitor it and see it through to the end. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. View details of your former and current tenancies including rent statements and repair. We encourage our people to think differently, do the right thing and be innovative. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). about Our Customer Scrutiny Panel needs you! In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. The site has been designed with residents and local groups to ensure it is easy to use. Wherever possible we will place the order immediately. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. There are no emergency or urgent repairs outstanding at this point in time. Gateshead Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . A public consultation on the future of Gateshead Council's Leisure Services has commenced. You have the right to appeal if you don't agree with a decision to charge you for repairs. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. endobj At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Failure to do so could give you grounds to make a council house disrepair claim against them. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Gateshead. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Regent Street Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. 1 0 obj Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. endobj Any resident with My Housing Account can access this service. Connected Voice are collating information about support across Newcastle and Gateshead. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Were delighted that you want to come and work with us. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Internal deterioration such as damage to carpet, walls etc. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. They should all be done. You can also claim compensation for the damage that has been caused during repair work. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Council tenants can also be offered evening appointments for repairs from 4:30pm. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Repairs update You can now report your non-emergency repairs. Our business support events remain cancelled for now. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. We are Gateshead Council'sHousing Team. :L+Ftc[Sdu|^Y^. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Gateshead Council. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Complain to the housing ombudsman The housing ombudsman is a free and independent service. The panel decides which services they review based on various criteria. Gateshead Council 4.0 . Please ask your Neighbourhood Housing Team for details. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. I have to tell you, this week I have had four complaints that have been going on for two years. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Gateshead Now is a collection of the latest news from Gateshead Council. For further information please contact the Involvement Team by: Civic Centre <> The contractors are currently repairing seven properties a week. Thursday 26th January 2023. These are repairs which could cause injuries or further damage if they are not dealt with quickly. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Some of these repairs need to be inspected before the repair can be done. Copyright Andy T - 2021. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. This is known as the Right to Repair scheme. 4 0 obj 3 0 obj The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. As a council housing tenant, you are entitled to a good standard of living. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. These are repairs which need quick attention and don't need an inspection first. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. Employer Est. This includes both small leaks and emergency repairs. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Some work to your home is done as part of a planned maintenance or investment programme. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. NE8 1HH The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. endobj These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. However, the contractor will not ask you for any money when they call. There's also additional service charges from 115.85 a week, this cost is eligible . If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. You have the chance to buy up to 10 additional holidays per year. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. East Ham A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. It is also possible to claim for any damage that may have been caused during repair works. Payslips. Planned repairs usually need an inspection before work is done. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. If your repair can't wait until the programme we will carry it out within the normal timescales. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. We will first make sure that it is our responsibility to do the repair. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. We have guidelines on how long different repairs should take. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Request a FREE property inspection to find out how much your claim is worth. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. 27,852 - 30,151 a year. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. 2 0 obj Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Call us on 0333 050 8887 to start the process or fill in the form. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . We hope to reschedule these eventsat a later date. Time to have your say on the future of our leisure service. <> Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu The amount of compensation you receive will depend on the severity of the illness and how long it lasted. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. % However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Wednesday 2nd November 2022. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Well, theres so much on offer and heres just a few of the highlights! These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". 182-184 High Street We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. However, our partners are continuing to deliver a series of . We will tell you in advance when any work like this will happen. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. View my payslip. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. You should report any damage to your local housing office. We will pay compensation for damage which is our fault or our contractors' fault. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. If we miss an appointment and we didn't contact you, please contact us. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. Office 3750 "The garages at Leam Lane had already been condemned, and we were working towards . Housing Disrepair Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. The council is responsible for most repairs to your home. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. To keep up to date, why not follow us. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. We hope to reschedule these events at a later date. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Always ask to see this card before letting anyone into your home. You can also include claims for loss of earnings and care costs if necessary. Work to the outside of your home may not need an appointment. If so, please keep reading as youre just what were looking for! The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Please continue to be patient, as we are experiencing a high volume of phone calls. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. These include re-fixing toilet seats and repairing minor leaks. Whats in it for you? 0191 433 3174. housingadvice@gateshead.gov.uk. She added: "Someone has got to own it. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. You can create a free account to post activities, services and promote organisation working in Gateshead. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. The department is on the lookout for more callhandlers and building technicians. We are Gateshead Council's Housing Team. To access this support or speak to an advisor, contact Business Gateshead today.