It may not display this or other websites correctly. We also ensure all reviews are published without moderation. According to Desaru Coasts website, therell also be a bus station coming soon. If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. This company is totally unreliable and impossible to contact. Booking was quick and easy! Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. Hi Team, Hope you are well! Bookmark. Stay away!! I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. 10 pounds fee for updating the children's age from an infant to 4 and 6 years old. Find ports, routes and lots of useful information to help you plan your trip. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. Revenue impacts the experiences featured on this page. Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Ended up cancelling my booking completely as i couldn't communicate with anyone to explainmy problem. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own. Thank you for booking with Direct Ferries. You can check your confirmation email or log into My Account to see if you are able to amend your booking. What attractions are near Direct Ferries? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. There was nothing from you at all. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. Find out how we combat fake reviews. You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. Add passengers: pay for additional passengers. ***. Refund requests must be submitted prior to the product expiration date. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. Booking a ferry online is cheap, easy and fast with Direct Ferries. The account will stay blocked until dispute will be resolved. But, although they sent a confirmation, they make it clear that it's not a ticket. I appreciate that they are extremely busy atm , but find this unacceptable. For account users: To log into your account click the sign in link at the top of. Dear customer, Many thanks for your review! If your question isn't answered then please Contact Us. They continuously referred to me by my partners name when he has never contacted them, which I found condescending and unprofessional. Irish Sea: sail with your camper, for less! 2023 Trustpilot A/S. WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. Anyone can write a Trustpilot review. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. So cross. We will be traveling and we had to arrange that a friend retrieve our tickets and email, or texts them to us. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the Although the responses were generally quick I had much correspondence from many different agents. P&O Ferries Got the answering machine again. Customers can amend bookings free of charge up to check-in closing. It was actually in USA dollars so my trip cost 1200 which is extortionate! Email. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. Editor, Marcus Herbert. I have attached documentation needed to prove the above incident. Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! Bought wrong ticket because they shower wrong results. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. Holiday:Monday 17 th to Friday 28 th October 2022. You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead. (I paid extra for this option) After 3 times applying for a change I finally got answered, saying my requested change is not available. Point blank refused and they sent a refund without any messages to inform me. Each ferry company has its own cancellation policy. I have booked a trip to/from the UK (from Hoek van Holland). Some of the add-ons on this site are powered by. Our team checks each review posted on the site disputed by our community as not meeting our. I have already picked up my ferry tickets. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. I was charged double the fare for a crossing one way from Cherbourg to Dublin in August. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. For contact details visit our. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. Kind regards, Maya from Direct Ferries. WebAnswered: I need to travel to milna (brac) from hvar on thursday 18th august. We remain at your disposal. Companies can ask for reviews via automatic invitations. When cancelling via phone or email the cancellation fee is 30/35. Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. What restaurants are near Direct Ferries? NEVER we got any mail of you. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. WebGreater than 24-hours before travel. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. Will I get a refund if I cancel my booking? You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. WebPlease use the contact form on our website to request a ticket change. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. No additional administration fees will be charged. To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. Channel View Road WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. Complete investigation into their business ethics. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. You can find the contact details of the local travel agencies in your booking confirmation email. Heres to fair winds on our crossing! There is no one I can speak to. Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. Do you mean direct ferries are trying to alter the contract or the op?. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out!