If the description is clear and it's obviously that product, then we will return it. Require. Direct carrier billing (prepaid / pay-as-you-go) 1-30 . Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. All returns are subject to system verification. I made a purchase on 4/18 at Ross with my debit card. It happens more often than not and it's not a good reputation to give a store. Ross in Joplin, Missouri has a TERRIBLE and ridiculous return policy that is unnecessary and makes no sense. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. So I brought 3 shirts paid in cash a only a week later I found out it doesn't fit I have the tags and everything on it just lost the receipt I wanna return it Is it possible I could get my money back? In fact, the time frame is generally between 7-10 business days. Then proceeded to literally inspect the tshirt flipping it in and out looking for somthing? Ross's standard return policy is to provide the return of the items within 30 days from the date of delivery. I was not denied the return. Thank you. When you return the vehicle undamaged and on time, your debit card is charged for the rental and the hold on the security deposit is lifted. Don't waste ur time. they can just repeat "ask ross top management for an explanation", Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. 2) keep your receipts have all ross receipts in one place She was extremely rude and I left store in extreme disappointment. Letter. For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. Who trained these disrespectful, unproffessional "employees"? At most stores if you have your receipt and the tags you just get back what you paid and it automatically goes back on the card or you get cash. For a list of select categories, see the front of your receipt or ask your cashier. Moreover, Ross only operates the in-store return model, if you are facing any issue with your products you can easily return it in-store. I was told that I wasn't getting any no ey back since it took me a month to notice it. The refund will be initiated only if approved by their. Is it possible to buy your overstock or end-of-season merchandise? I am another Ross employee that explain some issues stated here. All rights reserved. Why can't Ross honor a legitimate mistake. It's a fairly common practice among large retailers nowadays. Please do not be upset with the ross employee. I should've get lamp at ikea. ", Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. It was in new, mint, as-sold-as condition with the receipt. The Ross website does NOT sale anything and essentially acts only acts as a Store Locator. You dont need a tag either but you will need your Id for all returns. Went to Ross before work yesterday and I was returning a purse I had bought the day before yesterday I had receipt and paid with card but I had forgotten card in my car the girl helping me didn't want to wait for me to go get my card from my car cause I didn't have it on me and made me get store credit cause I didn't have my debit card during the return. Even though I was a wee bit reluctant, my mother convinced me to buy the purse. She then tells me to try to sell them on let go. I haven't tried to return things I buy because I love my clothes, but what if I made a mistake like that and they said that then whatoh yeah I WASTED MY MONEY AND I COULDNT EVEN RETURN THE STUPID ITEM. This is not a responsible and honest store. I don't bring worn and damage clothing and I always keep my receipt with me. After all that has said, My point is, first Ross is not tagging and matching the right items and it is not right for the employees to blame the customers in a very rude and non professional way. If the item you were returning didn't have the tag with it anymore, they can legally decline the return if the description doesn't match because without the tag, the description is all they have to go on. I was honestly insulted. I will be complaining to the Federal Trade Commission next if I don't get my ridiculous "return activity report". So she said if it goes under $50 then should be fine bc I guess they mail returns over $50 even with receipt? You need to keep the item in new condition to qualify for a return. Response was yes they should but sorry. I have spent thousands of dollars at various Ross stores. Being mean and nasty to Ross employees does not mean you will get what you expect either. I said what about me? My son just bought some Guess men's cologne and opened it in the store. I was within the 30 day return date, had the original receipt, all the tags were attached. Up on the toy I had piece of the sticker of Ross but not all the price! They said no, unless I have a store receipt or proof that they were bought there at the store. We have no say over this process. Consider this when purchasing fragrance. I am also fully resolved to NEVER AGAIN shop at Ross. Don't get mad at Ross employees over the policy. It's my money and I have the right to return which ever item I am not pleased with. Ross reserves the right to refuse or accept the returns made by any consumer at its stores. The first purchase, I used a store So just keep these things in mind. I am sitting here reading some of the most ridiculous complaints from people. As a Ross employee I'll clarify some of these incidents for you. I don't care about the $1.11 necessarily, however if it was much more than that I probably would. I purchased over $225 dollars work of shoes and other merchandise on 10/23/20. If you are having trouble accessing information on the Ross Dress for Less website, please call 8003351115 for assistance. My experience at Ross' in Catonsville, MD was terrible. So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. He only wore them for no more than 5 minutes. I understand why they have to do this type of thing and keep track of transactions, but feel for the thousands of dollars I spend would surley outway the 41.00 dollars which reminds you is store credit not a refund in my pocket,so Ross is out absolutely nothing. Ross Refund Verification Process). I had my receipt also! I purchased a dress today that I thought was clearance because it said price reduction/reduced price..something along that line. If they refused because it! Minimum For. For Ross to thrive and offer deals, we consumers have to be more aware and careful of what we purchase and that we're walking out of the store with what we want. Who doesn't wash clothes before wearing? If I can't make it back within 30 days, they've give me store credit. THEN YOU COULD AFFORD A 90 DAY RETURN POLICY LIKE U HAD 2 YRS AGO. When we came home the money was already in the card! By the way, my mom is 84. See detailed Ross customer service rankings, employee comments and much more from our sister site. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. I have made plenty of returns with no issues. That is not the department stores responsibility. We look for manufacturer closeouts. Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them . I went to return it 2 days later, and they would not allow me. U get what u pay forwas the very last two companies ( not one being rose obviously) the ONLY PPL WHO BELIEVE THIS??? However, when I came to your store to return the dresses (that obviously had the tags on them and hadn't been worn accompanied with the receipt ) there was a problem at least for me. So here I was, with a purse that one side of the pocket exposed with a faulty zipper. They have tags, only thing is they ripped off the part where the price was. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. When it comes to clothes it's super messy and you can't even get different size for any peace! And in all the last minute back to school shopping, with so many new items I misplaced my receipt and when I went to exchange the shoes they only wanted to give me half credit. A debit card refund will usually take 3 to 10 days to process. Ross Stores uses a refund verification system. My mother was a seamstress when she purchased clothing that may have had a few buttons missing or the zipper was ripped out of it, those are things that are easily replaceable. Required fields are marked *. Once you remove the ticket it IS consider altered unless you purchased it without the tag attached. I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. Disappointed. I have a piece of the packaging with the Ross price tag still in place, but can't find my original receipt. Ross is a ripoff. That is because Ross does weekly markdowns when an item in the store gets marked down that is the price of the item therefore that is the price you will be refunded without a receipt. Ask the Reader: Do you like the return policy at Ross or do you find it a little bit stingy? Is this We can't take back a dress after you've had your fun with it because we can't sell it again. If you paid with cash or another payment method, a chargeback isn't an option. Beyond that, it's up to the bank whether to refund your account. Also, to protect their associates and customers from covid, they'll keep the returns in quarantine for 72 hours before being returned to the sales floor. With Ross, it's better to really think before you buy. (For emphasis: 60.92-35.93= 24.99). We do not provide itemized merchandise searches. Callback tomorrow and speak to someone else. When it was time to do my return she told me she couldn't return it. I'm very sorry,so ashamed. Why would you have a manger in a store that cannot make decisions. When I got home I put them on and walked from my bedroom to kitchen, about 30 feet, and they were very uncomfortable for walking so I planned on returning them. 5 items, I paid no lower than $25 a piece. Am I able to return/exchange these items? I printed my bank statement proving that I had purchased the purse on Saturday. I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. If your purchase was made using a debit or credit card, any refund is issued to that same card. How long does it take? That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. Assocyou suck. But after this recent experience I will never shop at Ross again.I didn't want my money back, or any kind of store credit. Take everything plus your photo ID to a Ross store within 30 days of purchase. Purposes. returning an item where I used Kohls cash. She answered, "yes", I have the receipt and tags are on the dress. Return Credits. Don't shop at Ross if you don't like it! You want cheap stuff but and you call them crooks but in reality its not. I refuse to get into trouble by not following procedures. I was appalled!!! i did not have time to stand in line twice. This is something that the employees in Ross stores have no control over, it is sent to us like that. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. Some managers at ross need to be a little more empathetic. I said Ross policy requires me to have my receipt and tags so someone was going to refund me. You are buying at a discount store. Can I return perfumes at Ross if I open and didn't like it? Fax: winchester disk was introduced in. Save my name, email, and website in this browser for the next time I comment. Immediately after, visited 3rd Ross store and found the remaining towels to complete the 4 sets. I just finished paying for my merchandise when the cashier forgot to do Senior Day Discount - so they said I needed my drivers license - which I didn't have with me, as I didn't drive - but I just paid for the merchandise 30 seconds before. 4 trips, a lot of waiting in line. She can't exchange or give me a voucher for the high end nike shoes they said.A receipt is required if not the value is .99 cents.. Lol.. I have been shopping at Ross since I was 18. Contract. I inquired as to why and was told because I did not have the receipt the price of the item were at a lesser price, the price on the item were &39.99. I am now aware of their store policy and their pure neglect in communicating this fact at the time of the gift's purchase. I will not buy from Ross any more. 2. So at this point I still have the 3 dresses. All merchandise is representative of the merchandise carried in our stores. ROSS - Dress for Less While it can be a bit tricky to return an item to Ross without a receipt, it can be done. Wait up to 60 days, and your liability increases to $500. When I mentioned it to the cashier she said, " I dont have time to fold clothes". Consumers need the option of returning an item, or else they would purchase far less products. After about an hour, I went back to return one of the items. For additional inquiries not addressed in the above FAQ, please use this form to contact us. Yes, if you are shopping on behalf of a charitable organization. Nothing is nastier than buying an item you think is new and finding period gunk all on the crotch of the pants when you try putting them on for work the next day. The Ross return policy is 30 days, allowing customers to bring their items back to the store. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. I wanted to know the same thing is there a time limit? Why can't we return the item after we wear it or better yet what if we only wanted to wear it once for a special occasion and you knew you weren't going to wear it again. Ross provides a variety of products and it is important to note which products are not returnable before making a purchase. The item must be returned to the benefit administrator in like-new/good working condition. Happy holidays, I hope this was helpful in answering some questions. Actually 4 if you count the 1 I bought at Cato which by the way I had no problem getting a cash refund for when I returned it today. She then tried to enter the number and gave me grief as to what was on the receipt. My grandmother bought Mother's Day gifts for all the mothers in the family. Hope this was helpful. Because of the opportunistic and closeout nature of our buys, our systems do not track size or color. The company gives the Walter treatment "Get Your Sh*t and Get Out!" In case of receipt return, you may get a full refund based on your return. I have been waiting 10 minutes and she just walked in. I would rather pay more for a better quality item that would be returnable. 7. I went to the Ross in Ocala on the Blvd. I'm old so they need to listen to me or my child is out of state so they should give me more time. In order for a refund to be processed without a receipt (or with a gift receipt), valid ID such as a drivers license or state issued ID is required along contact information and signature. will follow their 30 days Ross simons return policy. This past visit I encountered a rude and non professional employee. Therefore, the cashier deducted $24.99 from 60.92. I bought a pair of shoes and I returned it in perfect unused condition after one month. The subtotal of the items I purchased before the $24.99 return was $60.92. I'm just saying that Ross can change their policy and maybe, just maybe I will change my mind about my opinion. I never had any problem with returning to Ross store within 30 days with recipes but my purchases never were used if I want to return it. Tell you what Ross, you can keep you your disorganized stores, mediocre personnel, and merchandise. It states no such thing. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. Returns from a check purchase will be credited to the original account. That is why, I decided not to shop from them. Visit the nearest store. They wanted to know if that would be an issue. People will pay more for an item if there is better customer service. Ross sells a bunch of different categories of household, travel, clothing, and other merchandise. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. 9. Full refund on merchandise (not used, worn or altered) accompanied by the original receipt within 30 days of purchase will be refunded in the same form of payment in which it was purchased. Can they still return to a different card even if its not the same on the receipt? I then asked where does it say to the customer that if you return without a receipt and all tags on item that you get whatever the system says you get? First Name*. Most merchants love debit cards. I had. She explained that October has 31 days. It seems to be some of the clothing items are lacking. In this article Ive attempted to answer all your burning questions and even provide some insider tips thatll make your next return at Ross a breezy. Just went to make a return at the Ross Store in Placerville, CA and the management there was really rude and said that even with a receipt they did not take back anything after 30 days. But be aware that, depending on your bank, it can take 10-14 days for those funds to become available in your bank account. Returned two days later to purchase matching shirt & misc., approx. I'd rather buy it,think about and decide when not having to rush to a decision. Tickets may also be required in select categories. I'm just hoping that someone can explain this policy to me. I have been to Leesburg Ross store several times, first some cashiers are really rude, and they act as if you are taking their time, they forget that if customers do not go to their store they will not have a job, second, I purchased some clothes and I wanted to return one, because I got pregnant and they no longer fit, but the cashier said it would be .49 cents for a $59.99 dress. While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. How long does a refund take to appear on my creditdebit. You can't just buy something to use one time and return it later because that's called a rental. She said items go on sale every week. Plan on reporting Roses to consumers board. To Purchase!!! V I feel ripped off. Ross store in San Francisco at Lakeshore plaza. I would like to know if I could exchange some gifts I got from Ross. For cards . I emailed Ross for an explanation, an email, and/or written disclosure on my "return activity report." I called the store and they said since I did not have my receipt they could not do anything about it, even if I can give the original purchase reference number. Ross is a California based discount department stores chain, targeting middle-income households. Ross is not responsible for lost or stolen cards. I tried to return something I had never used with a receipt and because it had been discounted, they would not return it. It says nothing seven days. I returned some shoes on Monday, 2 days ago, and the refund was to go back on my Visa but I am not seeing this in my account. She can't use anything with shoelaces because she forgot how it works, and she does not want to admit it that she has a problem. Here's what you'll need to ensure the return goes smoothly: I said no problem. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. I will never shop in this store again. Question: I bought items from Ross the other day and when I got home I noticed there was a tag missing on a item but it was on the receipt. Please keep this in mind next time your purchase with your debit or credit card. Good morning my name is Raymon. I shared the information with the woman who went back to the manager who gave her the credit. I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!! The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. He tossed them toward the trash and missed, they bounced off the trash can onto the floor where he left them there. Quality of shoe was the issue and Ross policy states after 30 days you get a store credit. In case of any issue that you need to call Ross customer care then call at this number 800-335-1115. What is no, sales or dismiss outstanding invoices are at each store would go back on them? She expressed a desire to simply get a credit to buy another dress that would fit. If the tags are off and you don't have your receipt your damn problem. I tried to overlook the attitude she had from the start. Step 2: Choose the reason to return the product. Note: Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a car at any location. I am DONE with Ross! On Tuesday I purchased apps 160.00 in merchandise. I stood on line for 10 minutes (with only two cashiers). UCO BANK-Debit Card Policy Page 1 of 6 DEBIT CARD POLICY 1. As the cashier rang my items she asked if i wanted them wrapped(picture frames) about 15. So bad quality!!!!! Is there any other way to get my belt? Also, theyll exchange the item only if the product is available in stock at that time in the store. You will receive a refund as a store credit or can also choose to exchange the item at its current price. They were bought at Ross, when I went to return them they said I couldn't return them without a receipt. you don't want to look up the items one the receipt??? In case of a non-receipt return, you will get store credits. Manager Tells Me I Need My I.d. If that entire company took just one pg from Macy's handbookthey're prices wouldn't have went up, their mgt staff would be MUCH HAPPIER &they'd be able to pay more to their full time ppl and mgr than target pays their part time ppl. I had never removed ANY of the tags from the purse - the manufacture tag and the Ross price tag were still attached.