Pay attention to your facial expressions and body language. Best Soft-sided Carry-on Luggage: Travelpro Platinum Elite 21-inch Expandable Carry-On Spinner. Couples or family members who live in the same house may book a double or twin occupancy room. A guest had mislaid their safe deposit key. If the item is slightly different from what guest mentioned, hotel staff has to reconfirm with the guest (either by email or phone). Unpleasant odors (e.g., smoke, pets) Problems with the temperature (too hot or too cold) Trouble with the Wi-Fi. Always allow the guest to enter the room first. Inside the elevator, physical distancing must still be observed. Double check in OPERA the guest profile and traces. To learn more, here is a comprehensive article about the New Normal in Travel and Tourism in the Philippines. An operator can set user permissions for housekeeping, check room statuses, track progress of each room that is cleaned and ready for the next guest while having mobile friendly access. Contact the bellboy for bring the guest luggage and property to guest room. The prime duty of a bellboy is to work closely with front desk staffs, always remain attentive and present to provide required assistance to guests with mainly luggage and transportation. But theres a lot more work by hotel management and staff happening behind the scenes. The Covid 19 pandemic has affected many lives, both in an individual and business level. [Content_Types].xml ( ]K0C Kitchen staff should wash hands (including fingernails) up to the forearms thoroughly with warm water and soap as often as necessary. Confirm the total number of pieces with the guest and write the number and the guests name on the Luggage tag. The Guidelines have been updated with additional, supplementary measures for all Philippine Accommodation Establishments located in areas where a Community Quarantine is no longer in place. M&T Hotel Management | Leader in Hotel Management in the UK To learn more, here is a comprehensive article about the, New Normal in Travel and Tourism in the Philippines, Hotels in the Philippines: New Normal Guidelines, Personal protective equipment (PPE) such as face mask and face shield are required, There is a mandatory temperature check at hotel entrance, Guests must sanitize footwear and hands at the entrance, Trained hotel staff will disinfect luggage, Moreover, the Filipino Brand of Service (FBS) or the , friendlysmiles of hospitable staff are covered, A Health Declaration Form must be completed upon check-in, Sanitized or single-use pens are provided at the front desk. Guests must complete a Health Declaration Form upon check in. After routine disinfection and decontamination of a guestroom, housekeeping staff must wash their hands thoroughly with soap and water or alcohol-based hand sanitizers as recommended by DOH. We have listed down the most important guidelines that you need to know as a hotel guest in the new normal. Conversations: Ideally, rooms and common areas should also be thoroughly disinfected using advanced technologies like electrostatic sprayers, ultraviolet lighting, and high efficiency particulate (HEPA) filter every two weeks. Proper handling of work clothes in the establishment must be in place. Kitchen staff must wear face shields when handling food. The first step is to make a Guest Booklet or Communication methodology to be handed over to the Guests at their first touch point, so that they are very clear on what is expected of them for their own safety and also the mandatory requirements as per the health authorities. The DOT memorandum paints a picture of the processes and rules. If the room is not ready, then store the luggage in the store room on the . Offer storage assistance and issue tag if required. Hotels/Accommodation must have the following medical kit and PPE available at the reception counter or desk: Other PPE that can be available at the reception counter, for emergency purposes are as follows: 70% solution alcohol, alcohol-based hand sanitizers and tissue paper / paper towel must also be available at the concierge. It goes as follows: Handling Luggage on Guest Arrival As a bellboy look for the new arrival of guest. Buffet services and room service is highly discouraged. : +91 33 40051635 www.orionedutech.com . Industry-leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm Confirm the number of pieces with the guest. There was an error while trying to send your request. Associates will engage in polite and un obstructive conversation. RedDoorz, the largest online hotel management platform in Southeast Asia, is taking it to another level. Only 50% of the maximum capacity is recommended to avoid physical contact. Single Occupancy only one person shall be accommodated in each room no matter the size of the room. The luggage room is divided in 3 areas, arrival, departure, long term storage. Germicidal disinfectant or wipes for surface cleaning; 70% solution alcohol or alcohol-based hand sanitizer; Tissue paper, napkin, or paper towel; and, Full-length long-sleeved gown / protective clothing / coveralls. Guests must be provided with appropriate information on COVID-19, as well as the policies enforced by the hotel/accommodation to reduce the risk and spread of the disease. Sheraton Manila Bay embraces "New Normal" with enhanced cleaning protocol and safety measures. Always maintain eye contact with the guest. A phone number or email . To learn more, view ourPrivacy Policy. may be allowed to operate but with strict observance of DOH prescribed Minimum Public Health Standards. If the guest is not in the room take a final round of the room and check all the drawers/cabinets to see if any belonging to the guest is left out. Determine bag handling . PRIVACY POLICY All delivery vehicles, including those used by event suppliers, must undergo thorough disinfection procedure. Employment of trained health or medical staff, complete with emergency kit and equipment, to provide immediate assistance whenever necessary. Here is the link to DOTs full guideline:https://www.tourism.gov.ph/healthandsafetyguidelinesnewnormal.aspx. Passengers are not allowed to stand while vehicle is moving. All Message/Parcel for guest whose name is not featuring in the Opera or any unknown names should not be accepted. In an earlier interviews, DOT Secretary Bernadette Romulo-Puyat said that the Inter-Agency Task Force for the Management of Emerging Infectious Disease (IATF-EID) has approved to allow staycation under General Community Quarantine (GCQ). Guest Arrival Procedure Step 1: When a guest arrives, the doorman buzzes the Bell captain's desk for a bell boy. A floor marker that allows one (1) meter distance between guests on queuing must be in place to ensure physical distancing. The proper functioning of ventilation, air exchange, and dehumidification equipment of covered pools must be checked at least three (3) times a week. Reception desk staff or front desk officers must receive regular briefings and information on current, and updated, health crisis and security and safety measures. Create new Standard Operating Procedures Fill in type of payment, e.g. Open the room door and show the guest how to use the proximity reader and also the newspaper box. A grab-and-go station (where guests can pick-up their breakfast or ordered food) must be made available. Used linen and other washable items must be handled as little, and as carefully as possible to prevent possible contamination of the handler or the environment. A staff member will be busy wiping down and spraying the call buttons and the elevator cab on the hour. In addition, Your Hotels telephone number has to be put on the packaging as well. Lane Storage | April 20, 2021. Let me walk you through some basic hotel safety protocols you can expect after the lockdown. Learn how your comment data is processed. OJm$sX6,_ The DOT (Department of Tourism) have released the New Normal for Hotels and Accommodation Establishments. To see the complete list of guidelines, you can read the full memorandum here. Guests allowed to enter the hotel must disinfect their shoes using the sanitizing mats provided at the hotel entrance. Greet the guest if possible with the name and smiling face. Today, we will elaborately discuss few major duties and responsibilities of a bell boy. Before leaving, ask for any further assistance. Online payment is encouraged upon booking. 18008 Bothell Everett Hwy SE # F, Bothell, WA 98012. Front desk personnel must be familiar with the room occupancy policy for accompanying persons in the event of a suspected case. , Your email address will not be published. 13.5k views Concierge and Bell desk Vivekanand institute of Hotel and tourism management 2.5k views GUEST SERVICE indian chefrecipe Passengers are allowed to carry only small amounts of liquid items in their carry-on baggage, packed in individual containers of no more than 100 ml in volume. Staff members including those under housekeeping, maintenance, kitchen, and reception must don the personal protective equipment (PPE) appropriate to their tasks. Log the details in the appropriate format. Announce yourself while entering the room. It takes a huge amount of time and resources for hotels to fully adapt to such protocols and be granted a Certificate to Operate. Thus, hotels in the Philippines are slowly integrating the short-stay all-inclusive staycation experience in their product offerings. Guests will probably skip the front desk as they have already chosen a room online and prepare to stand on the outline of socially distanced feet or lane markers in front of the elevators. Vans Only two passengers per row are allowed. Keep eye contact. Ask the guest if there is anything else he can help with. This must be done, using a thermal scanner, by trained hotel personnel or qualified health or medical staff. Handling of Guest Luggage: . Car / Sedan No passenger seated beside the driver. Screen existing guests, well or sick, for fever and/or cough, and travel history using the health checklist provided by DOH. After the guest settled his bill, request the guest to identify and reconfirm the number of baggage. Check the room number and guest name in Opera to reconfirm. But what would it be like to stay at a hotel under the New Normal? A waterproof transparent barrier between the driver and the passengers must be installed. Food must be protected from dirt, pests, unnecessary handling, droplet contamination, overhead leakage, or other environmental sources of contamination. Unload the trolley before entering the Room. 5. Heck a 20-inch suitcase can hold more than a 32-inch suitcase, see the cube above. Bellmen/Bell Captain should be standing at the door at all times to welcome the guest. Guest Relations / Retail (new guidance) Global Standard: Deploy Mobile Key by July 1, 2021 . Go ahead and open the vehicle door. Operators can save time and improve the way an accommodation business is run. Rooms should allow convenient in-room dining. Fine Arts Handling & Storage; Pricing. If possible, external windows are kept open to allow natural ventilation, or the Mechanical Ventilation and Air Conditioning System (MVAC) be adjusted to improve indoor ventilation. Storage Space Estimator; About; FAQ (02) 8569-0371 0915-2676997. SAVOY HOTEL MANILA is committed to safeguarding your personal information. Special attention must be given to objects that are frequently touched such as elevator button, handles, handrails, switches, doorknobs, kitchen surfaces etc. If we want to enthusiastically welcome back the tourists, then we have to make imperative changes to ensure everyones safety and well-being. Seek permission whether to enter the room or come back again.