by vinay 7 months ago. We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. I have not yet received a refund for the above tickets. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Search. Excessive pricing, bad communication & despicable customer service and still no tickets! Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. We do not control the information provided by other users which is made available through the Site. I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets. We will not allow You to buy or sell tickets before You have registered with Us. After reading a lot of negative reviews, I had second thoughts. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. How do I find tickets I've already downloaded? We may also first deduct any amount you owe us from any amount we owe you. We expressly disclaim any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. 6.8 All Sales are Final. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. viagogo charge for cancelling sale; blog Tech. I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity If You do not qualify, do not use the Services. This fee will be deducted from your payment. It was too late by the time we received your email to book things in. please see in bul point the notes I have made which should evidence the disappointing communication I ordered tickets for 18/6/17 for the above concert. Paid ticket prices plus x5 booking fees, plus x5 postage fees to be posted to one single address. Please help! If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. 7.1 Ownership of Intellectual Property. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Address: viagogo, Rue de Lyon 109, 1203 Genve, Switzerland. ComplaintsBoard.com is a leading complaint resolution website on the Internet. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. I cannot believe that I have been charged nearly 80 extra to what was on the final screen at confirmation of purchase. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. Order Number [protected] I was directed to Viagogo site NOT an official site and find I have now paid $747-85 for tickets valued at $329. During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. [protected]@outlook.com When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 2.14 Ticket Information. Claim it and get a lot of features. 2.8 Payment Authorisation. 2.6 Pricing Formats. Why can't I see my order or sale in my account? If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. At no time do We provide the Buyer's payment information to the Seller. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Viagogo lead me to believe that this was the official ticket seller for fleet foxes tickets as they came out at 10am yesterday morning. This complaint was posted by a verified customer. Last year I put up a listing on Viagogo for 2 orchestral concert tickets. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. On Tuesday (June 13th), I ordered 2 tickets to see Steely Dan perform at the O2 centre in October ([protected]) and managed to grab decent enough seats for as much as 483.79. We will also add VAT on our fees as applicable. 6.9 Change or Suspension of Site. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. And their reply was investigations will be done. Additional information can be found in our FAQs and on the ticket details pages. You also warrant that you own the tickets and are authorised to transfer or resell the tickets. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. 1.3 viagogo Guarantee. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. I was then told by six people, spanning Friday to Saturday (currently 18:53) that they were about to 'go live' and be able to be sold any minute. I was told on your website that the fees are made clear but they were definitely not. Ticket listings are a representation of actual seat location. Ticket listings are a representation of actual seat location. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. I'm confused. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. navionics hotmaps platinum east lake list; luigi's mansion 3 electrical socket locations. hempcrete australia cost viagogo charge for cancelling sale. I have taken reasonable steps with my phone calls and emails and have no in my view a helpful response to resolve this situation 6.3 Allocation of Risk. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Thank you for using viagogo! 2.16 Season Cards. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by Us, other than a Tax invoice if relevant and if requested by the Buyer and viagogo . Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. After reading a lot of negative reviews, I had second thoughts. Editor, Marcus Herbert. How do I unsubscribe from your newsletter? Since the email said I had 48 hours to confirm the order I did not think I would need to post them today. Venue : Singapore Indoor Stadium on Saturday 17 June 2017 @ 1700, bought the tickets at $50.55 usd. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. I wouldn't think it could be that improbable to query this as they have all the data available for them. Email [protected]@gmail.com viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. and how does an unforeseen circumstance suddenly make you require tickets to a concert? 2.15 Substituted Seat Locations. 11th June - emailed to ask if my tickets were valid for new venue as I had read online that is was being relocated . I don't know if I need to talk. safemoon price prediction 2025 . My order ID is [protected]. Please contact me via email or call me. 2.15 Claims under the viagogo Guarantee. Hannah Goodbody. Sellers should use our automated online confirmation process. 2.13 Seller Payment. For Customer Service enquiries, please visit our help centre. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. I wrote to your office requesting refund under 14 days and was ignored. You may find other users information to be offensive, harmful, inaccurate, or deceptive. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. 16 interesting facts about mozart; chi st joseph medical records. 5.1 Investigations. Click here to get notifications about new complaints of Viagogo. The sale of stolen property on viagogo is strictly forbidden and violates local, country and international law. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. You will need a username and password to access the Site and use the Services. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. ; ; We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. "are you sure you want to back out of the sale, the average price for estimated tickets would be $xxx which will be charged to you if you proceed", Its likely impossible to work out in an automatic way how much replacement tickets would cost. I'm aware that these tickets are in high demand, and this will be their last concert in the UK, so I managed to scrap together enough cash for a band I've been waiting my entire life to see. Order ID [protected] Invalid tickets are defined as anything where buyers are refused entry. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. . 2.2 Registration. the price it is sold for on the primary market). missing persons national parks. I bought 4 and spent 440 whilst tickets are still on sale for 40 each. 3.1 Accurate Descriptions. viagogo charge for cancelling sale. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. This was a missold ticket, not at all factual to the concert. 7.2 Copyright. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. viagogo allows individuals to sell unwanted tickets on its platform. You will need a username and password to access the Site and use the Services. Despite numerous unhelpful telephone calls one suggested we went to the 25/6/17 date. My event is cancelled or postponed - What do I do? As I was told to send them to u asap so they'd have 'maximum selling time' They were selling 3 lots of tickets all showing where you could be seated in the O2. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. I confirmed the sale and wanted to ship the tickets over. Search. 2.10 Collecting Payment. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn). A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. shawn mendes tickets order no [protected]. Seriously people need to take responsibility for themselves. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Note that this is separate from any Tax viagogo is required to charge on its fees. Submit a complaint and get your issue resolved. To post a ticket for sale on viagogo You must first register with the Site. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . To sell tickets, a Seller lists the tickets in the Site database. Viagogo either paid a higher price for the replacement tickets or have charged you the full cost of finding the replacement fees without giving you adequate credit for what they received from the buyer. During this time, the Site will be temporarily unavailable. women's ray ban sunglasses sale; cnut the great cause of death. 2.4 Listing. To register, You must provide your real name, address, phone number, and email address. what if the buyer got the tickets and did not want to go the event, and claims that he/she was denied entry after the event. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. We use you're site often and I am very disappointed with the lie you sold. 8 tickets, it makes it very clear that the price displayed is PER TICKET. We take no responsibility for such issues. 6.10 Notices. 9 Jun 2022 . This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I have had to change my shifts and take unpaid leave in order to attend this show and I am not happy with the outcome. In certain circumstances, you may be required to complete a Dispute Claim Form provide additional information in order to claim a refund. I want some kind of compensation and the fact you have had my money for months is totally unacceptable. 5.2 Violations, Termination and Suspension. 3.3 Laws and Regulations. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. power bi relative date filter include current month; viagogo charge for cancelling sale. Be the first to hear about special offers. If this is also unsuccessful We will not offer a refund. mrs browns boys show tickets - no tickets. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). It is disgusting how I have been treated and I would like you to review your logs to see how it has been recorded; with broken promises. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. By Posted cordelia movie spoilers In the term oxidizing means whmis. 2.1 Requirements. Did you find this answer helpful? You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. order was cancelled! Why can't I see my order or sale in my account? 6.5 Tax Indemnity. 5.1 Investigations. I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. 6.2 Waiver of Consequential Damages; Liability Limit. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Our liability to You or anyone else in any circumstance is limited to the lesser of (a) 200, and (b) the total value of all tickets and other items you bought and/or sold via the Site during the action allegedly giving rise to liability. Sellers: once your tickets have sold, viagogo charges a service fee. https://www.youtube.com/watch?v=mGXViB2y2ys. So why is it my responsibility that the buyer must go to the event having bought the tickets? I have contacted the numerous times as they are using a slightly wrong email address for my PayPal therefore it isn't going into my account.my PayPal email is [protected]@ hotmail.co.uk but they repeatedly keep trying to send it to jenna-williams1'@hotmail.co.uk. Additional information can be found in our FAQs and on the ticket details pages. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. My ticket is for UFC fight night Singapore Section Level 300, Row:, 1ticket. Tickets came for 25/6/17. You warrant that you are over 18 years old and have the legal capacity to make the transaction. 10 Things Most People Don't Know About anyabraddock. Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. Hello After confirming I was happy to sell they sent an email saying that o needed to post them today (which is not possible as I am away). As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost . 1.1 Introduction. 6.10 Notices. Copyright (c) 2006-2023, viagogo AG. None of my emails have been responded to. I sent my two platinum tickets for the ICC champions final to viagogo on Thursday after speaking to one of your customer services by courier. VIAGOGO scams their customers, DO NOT USE IT. arizona high school rodeo standings; cryptocurrency tax accountant near me You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Their reply was that it is to gurantee the tickets are valid and the buyer is not denied entry on the day of event. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Why is the price printed on the ticket different to what I paid? 3.3 Laws and Regulations. 2.2 Registration. You also agree not to separately contact the Buyer at any time for any reason. 2.10 Collecting Payment. 2.1 Requirements. I would like a reply to this email I know I have a 1 in 4 chance of receiving one. I sent them a message on why will I only be paid 5-8 working days after the event, not when the buyer receives them. In Eastnor castle, not specified as outdoor. Due to the change in venue which is completely understandable, It feels to me I wasn't offered / or giving adequate advice support to get my tickets amended to attend the new venue. Because of this action I am now out of pocket for the train tickets and hotel booked which totals 230 excluding the ticket cost, and all I wanted was to get my tickets amended so I can attend the altered location.